title: Getting the record straight: the need for accurate documentation.
abstract: Complaints may end up being reviewed by the ombudsman. These cases usually have three things in common: poor communication, poor documentation and a failure to involve the practitioner concerned in the initial investigation.
authors.affiliation: Office of the Health Service Ombudsman, London, UK.
authors.forename: S
authors.initials: S
authors.lastname: Lowson
mesh_terms: D003142:Communication; D004282:Documentation / Q000592:standards*; D005260:Female; D006801:Humans; D008297:Male; D009720:Nurse Clinicians / Q000592:standards; D024802:Nurse's Role; D009732:Nursing Care / Q000523:psychology / Q000592:standards*; D009737:Nursing Records / Q000592:standards*; D010344:Patient Advocacy / Q000523:psychology; D010347:Patient Care Planning / Q000592:standards; D011787:Quality of Health Care / Q000592:standards; D014947:Wounds and Injuries / Q000451:nursing / Q000523:psychology