Achieving quality first. The keys to achieving quality are culture change, benchmarking data, and risk managment.
Grant
Leslie A
LA
Center for Aging Services Management, Carlson School of Management, University of Minnesota, USA.
Potthoff
Sandra J
SJ
Olson
Douglas M
DM
D019985:Benchmarking; D003625:Data Collection; D005246:Feedback; D006268:Health Facilities; D007857:Leadership; D015279:Organizational Culture; D011785:Quality Assurance, Health Care; D012308:Risk Management; D014481:United States