[Relatives expectations and satisfaction of psychiatric in-patients].
OBJECTIVE
Relatives expectations and satisfaction of psychiatric in-patients referring the psychiatric institution should have been explored. A questionnaire, based upon a content analysis of interviews with relatives (n = 32) about their expectations and satisfaction of psychiatric in-patient care was developed and sent to 139 relatives. The response rate was 41.7 % (n = 58).


RESULTS
Nine of the ten most important expectations of the relatives et all refer to the successful and individual treatment of the patient. Referring their own person, relatives expect mostly an understandable and sincere enlightenment and information about the illness and therapy of the patient.


CONCLUSIONS
Consumer-orientated treatment could help to make the treatment of the patient and consolidation accounting of the relatives more efficient and effective.
Schmid
Rita
R
Klinik und Poliklinik für Psychiatrie und Psychotherapie der Universität am Bezirksklinikum Regensburg. rita.schmid@medbo.de
Spiessl
Hermann
H
Vukovich
Adolf
A
Cording
Clemens
C
D017028:Caregivers / Q000523:psychology; D003258:Consumer Behavior; D006760:Hospitalization; D006785:Hospitals, University; D006801:Humans; D007406:Interview, Psychological; D001523:Mental Disorders / Q000523:psychology* / Q000628:therapy; D017060:Patient Satisfaction; D011567:Psychiatric Department, Hospital; D011785:Quality Assurance, Health Care; D012718:Set, Psychology; D011795:Surveys and Questionnaires; D016896:Treatment Outcome