title: Clinical management where medicine meets management. More than skin deep.
abstract: Modernisation has brought down outpatient waits and did-not-attends at Addenbrooke Hospital's dermatology department. A 360-degree review of services has led to continuous service Improvement. GPs and hospital nurses have received specialist training, freeing up consultant time and enabling more consultants to be seen.
authors.affiliation: Cambridge University Hospitals Foundation Trust.
authors.forename: Nigel
authors.initials: N
authors.lastname: Burrows
authors.forename: Paul
authors.initials: P
authors.lastname: Norris
authors.forename: Wei Jing
authors.initials: WJ
authors.lastname: Loo
mesh_terms: D003880:Dermatology / Q000458:organization & administration*; D006748:Hospital Departments / Q000592:standards* / Q000706:statistics & numerical data; D006779:Hospitals, Public / Q000592:standards* / Q000706:statistics & numerical data; D006801:Humans; D017060:Patient Satisfaction; D012922:Social Change; D017749:Total Quality Management; D006113:United Kingdom; D014850:Waiting Lists