title: Practice management performance indicators in academic radiology departments.
abstract: OBJECTIVE
  To determine the management performance indicators most frequently utilized in academic radiology departments in the United States.
  
  
  METHODS
  This investigation met the criteria for an exemption from institutional review board approval. A cross-sectional study in which a validated national survey was sent to members of the Society of Chairmen of Academic Radiology Departments (SCARD) was conducted. The survey was designed to examine the following six categories of 28 performance indicators: (a) general organization, (b) volume and productivity, (c) radiology reporting, (d) access to examinations, (e) customer satisfaction, and (f) finance. A total of 158 variables were included in the analysis. Summary statistics, the chi(2) test, rank correlation, multiple regression analysis, and analysis of variance were used.
  
  
  RESULTS
  A response rate of 42% (55 of 132 SCARD members) was achieved. The mean number of performance indicators used by radiology departments was 16 +/- 6.35 (standard deviation). The most frequently utilized performance indicators were as follows: (a) productivity, in terms of examination volume (78% [43 departments]) and examination volume per modality (78% [43 departments]); (b) reporting, in terms of report turnaround (82% [45 departments]) and transcription time (71% [39 departments]); (c) access, in terms of appointment access to magnetic resonance imaging (80% [44 departments]); (d) satisfaction, in terms of number of patient complaints (84% [46 departments]); and (e) finance, in terms of expenses (67% [37 departments]). Regression analysis revealed that the numbers of performance indicators in each category were statistically significant in predicting the total number of performance indicators used (P < .001 for all). Numbers of productivity and financial indicators were moderately correlated (r = 0.51). However, there were no statistically significant correlations between the numbers of performance indicators used and hospital location, hospital size, or department size (P > .4 for all).
  
  
  CONCLUSIONS
  Assessing departmental performance with a wide range of management indicators is not yet an established and standardized practice in academic radiology departments in the United States. Among all indicators, productivity indicators are the most frequently used.
authors.affiliation: Radiology Management Group, Department of Radiology, Brigham & Women's Hospital, Harvard Medical School, 75 Francis Street, Boston, MA 02115, USA. sondateguiparra@partners.org
authors.forename: Silvia
authors.initials: S
authors.lastname: Ondategui-Parra
authors.forename: Jui G
authors.initials: JG
authors.lastname: Bhagwat
authors.forename: Kelly H
authors.initials: KH
authors.lastname: Zou
authors.forename: Adheet
authors.initials: A
authors.lastname: Gogate
authors.forename: Lisa A
authors.initials: LA
authors.lastname: Intriere
authors.forename: Pauline
authors.initials: P
authors.lastname: Kelly
authors.forename: Steven E
authors.initials: SE
authors.lastname: Seltzer
authors.forename: Pablo R
authors.initials: PR
authors.lastname: Ros
mesh_terms: D000046:Academic Medical Centers / Q000191:economics / Q000458:organization & administration*; D000704:Analysis of Variance; D001071:Appointments and Schedules; D016009:Chi-Square Distribution; D003430:Cross-Sectional Studies; D017598:Efficiency, Organizational; D005376:Financial Management; D005568:Forms and Records Control; D006297:Health Services Accessibility; D006801:Humans; D008279:Magnetic Resonance Imaging; D008499:Medical Records; D017060:Patient Satisfaction; D020399:Practice Management / Q000191:economics / Q000458:organization & administration*; D011871:Radiology / Q000191:economics / Q000458:organization & administration*; D011872:Radiology Department, Hospital / Q000191:economics / Q000458:organization & administration; D012044:Regression Analysis; D015895:Relative Value Scales; D018709:Statistics, Nonparametric; D014481:United States