Survey a launching pad for wide-ranging improvement.
Frontline employees were solicited for recommendations for improvement opportunities. Several teams were formed, with coaches and team leaders receiving training before starting projects. Project outlines and successes are shared through a database on the hospital intranet.
D003625:Data Collection; D008332:Management Quality Circles; D019982:Organizational Case Studies; D009937:Organizational Objectives; D013781:Texas; D017749:Total Quality Management / Q000458:organization & administration*