title: Achieving quality first. The keys to achieving quality are culture change, benchmarking data, and risk managment.
authors.affiliation: Center for Aging Services Management, Carlson School of Management, University of Minnesota, USA.
authors.forename: Leslie A
authors.initials: LA
authors.lastname: Grant
authors.forename: Sandra J
authors.initials: SJ
authors.lastname: Potthoff
authors.forename: Douglas M
authors.initials: DM
authors.lastname: Olson
mesh_terms: D019985:Benchmarking; D003625:Data Collection; D005246:Feedback; D006268:Health Facilities; D007857:Leadership; D015279:Organizational Culture; D011785:Quality Assurance, Health Care; D012308:Risk Management; D014481:United States