title: [Health services management challenges in theory and practice].
abstract: This article deals with the management of health services and organizations, focusing on knowledge as an action resource, which turns into a source of autonomy, authority and power for subjects in the context of their practices. The movement towards the consolidation of the Single Health System (SUS) gives rise to the challenge of "adapting" health workers to its principles and guidelines, establishing instruments such as service management with a view to the reorganization of the health work process. In hospital management, the concept of "ambience" was adopted to understand and reorganize hospital functionality, highlighting the physical and technological space, in view of the fact that these elements cannot be constituted without the intermedation of the social and affectual.
authors.affiliation: Departamento de Enfermagem Geral e Especializada da Escola de Enfermagem de Ribeirão Preto-USP. ferraz@eerp.usp.br
authors.forename: Clarice Aparecida
authors.initials: CA
authors.lastname: Ferraz
authors.forename: Elizabeth Laus Ribas
authors.initials: EL
authors.lastname: Gomes
authors.forename: Silvana Martins
authors.initials: SM
authors.lastname: Mishima
mesh_terms: D001938:Brazil; D003659:Decision Making, Organizational; D003695:Delivery of Health Care / Q000458:organization & administration; D006298:Health Services Administration; D006739:Hospital Administration; D006754:Hospital Restructuring; D006801:Humans; D019359:Knowledge; D009936:Organizational Innovation; D011209:Power, Psychological; D017009:Professional Autonomy; D000078329:Workforce