title: Mapping the patient experience. Charting patient experiences can uncover valuable information.
authors.affiliation: Gelb Consulting Group, USA. jmckeever@gelbconsulting.com
authors.forename: John
authors.initials: J
authors.lastname: McKeever
mesh_terms: D003625:Data Collection; D005246:Feedback; D019538:Health Care Surveys; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D020407:Internet; D008389:Marketing of Health Services / Q000379:methods*; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D017064:Process Assessment, Health Care / Q000379:methods*; D014481:United States