title: [Interpersonal relationships management in the nursery work process].
abstract: This study deals with the problem of interpersonal relationships in the work process of the nurse and, is supported in the referential of the work process and the evolutionary stages of group relationships. To data collection was used a research-action and documental method, at two university hospitals from the South Region. It has been detected some fragilities faced by the controlling nurse in all the stages of the relationship process, with the presence of inefficacious mechanisms of inclusion of these professionals at work, no differential treatment between the controlling position and other functions, relations with an emphasis in the bipersonal contacts and as inefficient as unsatisfactory mechanisms of work process evaluation.
authors.affiliation: Curso de Enfermagem da Faculdade de Enfermagem, Fisioterapia e Nutrição da PUCRS. urbanetto@terra.com.br
authors.forename: Janete de Souza
authors.initials: Jde S
authors.lastname: Urbanetto
authors.forename: Beatriz Beduschi
authors.initials: BB
authors.lastname: Capella
mesh_terms: D001938:Brazil; D017598:Efficiency, Organizational; D006126:Group Processes; D006785:Hospitals, University; D006801:Humans; D007400:Interprofessional Relations; D009729:Nursing / Q000458:organization & administration*; D015401:Nursing Administration Research; D009736:Nursing Process