title: At your service: transforming health care delivery.
authors.affiliation: Fallon Clinic, Worcester, Mass, USA. craig_samitt@msn.com
authors.forename: Craig E
authors.initials: CE
authors.lastname: Samitt
mesh_terms: D000554:Ambulatory Care Facilities / Q000458:organization & administration* / Q000592:standards; D017598:Efficiency, Organizational; D006801:Humans; D008404:Massachusetts; D019982:Organizational Case Studies; D009936:Organizational Innovation; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000379:methods*