title: [This way your assistant maintains a controlled attitude].
authors.forename: Anke
authors.initials: A
authors.lastname: Thomas
mesh_terms: D000374:Aggression / Q000523:psychology; D000786:Anger; D003142:Communication; D005260:Female; D006791:Hostility; D006801:Humans; D017060:Patient Satisfaction; D010823:Physician Assistants / Q000523:psychology*