Rewarding safe behavior: strategies for change.
Effective, sustainable safety incentives are integrated into a performance management system designed to encourage long term behavior change. Effective incentive program design integrates the fundamental considerations of compensation (i.e., valence, instrumentality, expectancy, equity) with behavior change theory in the context of a strong merit based performance management system. Clear expectations are established and communicated from the time applicants apply for the position. Feedback and social recognition are leveraged and used as rewards, in addition to financial incentives built into the compensation system and offered periodically as short term incentives. Rewards are tied to specific objectives intended to influence specific behaviors. Objectives are designed to challenge employees, providing opportunities to grow and enhance their sense of belonging. Safety contests and other awareness activities are most effective when used to focus safety improvement efforts on specific behaviors or processes, for a predetermined period of time, in the context of a comprehensive safety system. Safety incentive programs designed around injury outcomes can result in unintended, and undesirable, consequences. Safety performance can be leveraged by integrating safety into corporate cultural indicators. Symbols of safety remind employees of corporate safety goals and objectives (e.g., posted safety goals and integrating safety into corporate mission and vision). Rites and ceremonies provide opportunities for social recognition and feedback and demonstrate safety is a corporate value. Feedback opportunities, rewards, and social recognition all provide content for corporate legends, those stories embellished over time, that punctuate the overall system of organizational norms, and provide examples of the organizational safety culture in action.
Fell-Carlson
Deborah
D
SAIF Corporation, Salem, OR, USA.
D000062:Accidents, Occupational / Q000517:prevention & control; D004328:Drive; D005246:Feedback; D005717:Games, Experimental; D015438:Health Behavior; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D008960:Models, Psychological; D009042:Motivation; D024802:Nurse's Role; D009785:Occupational Health Nursing / Q000458:organization & administration; D015279:Organizational Culture; D009936:Organizational Innovation; D009937:Organizational Objectives; D017063:Outcome Assessment, Health Care / Q000458:organization & administration; D010379:Peer Group; D016730:Program Development; D019984:Quality Indicators, Health Care; D012056:Reinforcement, Social; D012057:Reinforcement, Verbal; D012201:Reward; D017751:Safety Management / Q000458:organization & administration*; D017132:Workplace / Q000458:organization & administration / Q000523:psychology