title: Improving your customer service skills.
authors.forename: Clare
authors.initials: C
authors.lastname: Lomas
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D006801:Humans; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000379:methods* / Q000592:standards; D018802:Patient-Centered Care / Q000379:methods* / Q000592:standards; D011785:Quality Assurance, Health Care / Q000379:methods; D013222:State Medicine; D006113:United Kingdom