title: Client feedback on physiotherapy counselling in primary health care.
abstract: The extent of rehabilitation services is adequate, but little feedback is available on these services and service users. This paper is based on a client feedback survey of physiotherapy services conducted in Spring 2000. The purpose of the paper is to compare patients' perceptions of the physiotherapy instruction they received in a private outpatient facility and in a public physiotherapy facility. The results of the study showed that physiotherapy clients were satisfied with the therapy and instruction they received. They felt they received an adequate amount of instructions and advice. The rehabilitee's strong commitment to care, high motivation and a support network are important to independent rehabilitation in the future. As for the point of contact, the majority of clients in the private physiotherapy facility were gainfully employed while the health centre had almost as many retired clients. Client instruction was not dependent on the point of contact.
authors.affiliation: Laurea Polytechnic Lehtimäentie 1C, 02700 Espoo, Finland. johanna.leskela@luukku.com
authors.forename: Johanna
authors.initials: J
authors.lastname: Leskelä
authors.forename: Elina
authors.initials: E
authors.lastname: Viitanen
authors.forename: Arja
authors.initials: A
authors.lastname: Piirainen
mesh_terms: D000203:Activities of Daily Living; D001291:Attitude of Health Personnel; D001294:Attitude to Health; D003376:Counseling / Q000592:standards*; D004651:Employment / Q000706:statistics & numerical data; D005246:Feedback; D005260:Female; D005387:Finland; D006304:Health Status; D006801:Humans; D008297:Male; D008875:Middle Aged; D009042:Motivation; D010353:Patient Education as Topic / Q000592:standards; D026741:Physical Therapy Modalities / Q000592:standards*; D011320:Primary Health Care / Q000592:standards*; D017149:Private Sector / Q000592:standards*; D011369:Professional-Patient Relations; D017150:Public Sector / Q000592:standards*; D012046:Rehabilitation / Q000523:psychology / Q000592:standards; D012944:Social Support; D011795:Surveys and Questionnaires; D035502:Trust