title: Complaints: lest it should happen to others.
authors.forename: Alan E
authors.initials: AE
authors.lastname: O'Connor
mesh_terms: D001294:Attitude to Health; D001315:Australia; D034462:Dissent and Disputes; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006801:Humans; D011785:Quality Assurance, Health Care / Q000379:methods