title: A new conceptual structure for travel information.
abstract: This paper describes how to improve dynamic transport timetables. Mostly, such information as departure time, gate number, platform number, intermediate stops, and delays is arranged per flight or train. Each train or flight has one line or one column. A field observation of passengers using such a system showed that presenting information in this fashion is not optimal. Of passengers, 38% were unable to find the correct departure time. We analysed the performance of passengers. This analysis suggested that the information should not be arranged per train or flight but per destination. Each train or flight has one line or one column. An empirical comparison supported this conclusion. When a destination-based structure was used, the number of correct answers was 16% higher, the delay of each passenger was 75% less, and the time needed to search for a train decreased by 42%.
authors.affiliation: Netherlands Railways, The Netherlands.
authors.forename: L W
authors.initials: LW
authors.lastname: Verhoef