The effectiveness of equipment for the users.
To be effective in operation, equipment must be designed both to satisfy functional and economic criteria and to fit the man. This is done best within the concept of designing a complete man-machine system. Some of the methods to be used, and some of the important human factors aspects to be considered, are discussed and illustrated with examples from KLM at Amsterdam Airport.
de Jong
J R
JR
B.W. Berenschot, Amsterdam, The Netherlands.