title: What to say...when managing difficult individuals.
authors.forename: Charlene
authors.initials: C
authors.lastname: Roberson
mesh_terms: D000223:Adaptation, Psychological; D001291:Attitude of Health Personnel; D003142:Communication; D003299:Cooperative Behavior; D006801:Humans; D007400:Interprofessional Relations; D009740:Nursing Staff / Q000523:psychology*; D010551:Personality