title: Calls to an inner-city hospital breastfeeding telephone support line.
abstract: Support for breastfeeding mothers after they leave the hospital is often inadequate in low-income, inner-city areas where few resources are available. In becoming a Baby-Friendly Hospital, inner-city Boston Medical Center established a breastfeeding telephone support line to overcome this discrepancy. Records of support line calls for the first 5 years of operation were reviewed to record the level of need and determine reasons for use. A total of 1959 calls for 2482 reasons were received between January 1999 and December 2003. The most common reason for calling was "need help obtaining a breast pump" or "need information about breast pumps" (44%; 1096/2482), followed by "breast issue" (7%; 181/2482) and "milk supply question" (7%; 167/2482). The results indicate that inner-city women seek breastfeeding support and demonstrate a substantial need for breast pumps. These findings suggest that the lack of breast pumps may be a barrier to continued breastfeeding for inner-city breastfeeding women.
authors.affiliation: The Breastfeeding Center, Boston Medical Center, 850 Harrison Avenue, YACC-5, Boston, MA 02118, USA.
authors.forename: Laura Beth
authors.initials: LB
authors.lastname: Chamberlain
authors.forename: Anne
authors.initials: A
authors.lastname: Merewood
authors.forename: Kirsten L
authors.initials: KL
authors.lastname: Malone
authors.forename: Sabrina
authors.initials: S
authors.lastname: Cimo
authors.forename: Barbara L
authors.initials: BL
authors.lastname: Philipp
mesh_terms: D000328:Adult; D001942:Breast Feeding / Q000523:psychology*; D003376:Counseling; D005260:Female; D006266:Health Education / Q000379:methods*; D007722:Health Knowledge, Attitudes, Practice; D015277:Hotlines / Q000706:statistics & numerical data*; D006801:Humans; D007223:Infant; D007231:Infant, Newborn; D012017:Referral and Consultation; D014505:Urban Population