title: Listening to families: first steps toward improved hospital care.
authors.forename: Maria T
authors.initials: MT
authors.lastname: Britto
authors.forename: Uma R
authors.initials: UR
authors.lastname: Kotagal
authors.forename: Thomas F
authors.initials: TF
authors.lastname: Boat
mesh_terms: D000328:Adult; D002648:Child; D002675:Child, Preschool; D003142:Communication; D003258:Consumer Behavior; D003695:Delivery of Health Care; D005190:Family; D006801:Humans; D007223:Infant; D010290:Parents / Q000523:psychology*; D018802:Patient-Centered Care; D010372:Pediatrics