title: How to handle complaints.
authors.forename: Kathy
authors.initials: K
authors.lastname: Oxtoby
mesh_terms: D003142:Communication; D015285:Hospital-Patient Relations; D006801:Humans; D024802:Nurse's Role; D010344:Patient Advocacy; D017060:Patient Satisfaction; D011787:Quality of Health Care; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom