title: User-centred, multidimensional assessment method of Clinical Information Systems: a case-study in anaesthesiology.
abstract: This paper describes a multi-dimensional assessment method to support the choice and acquisition process for Clinical Information Systems. The method addresses three different dimensions: (1) Quality management, which evaluates the fulfillment of Users Requirements, and the Users' satisfaction with the existing functions; (2) Usability assessment, which includes a Usability inspection, and a Usability test; (3) Performance evaluation, which assesses the exhaustiveness and quality of documentation. The method is illustrated using the case study of a Clinical Information System (CIS) acquisition for anaesthesiology. It proved efficient and promising as a support for the decision process, for enhancing users' involvement in the project, and for initiating the necessary re-engineering of the Human Computer Interface.
authors.affiliation: EVALAB, CERIM, Faculté de Médecine, 1 Place de Verdun, 59045 Lille Cedex, France. mcbeuscart@univ-lille2.fr
authors.forename: Marie-Catherine
authors.initials: MC
authors.lastname: Beuscart-Zéphir
authors.forename: Françoise
authors.initials: F
authors.lastname: Anceaux
authors.forename: Hervé
authors.initials: H
authors.lastname: Menu
authors.forename: Sandra
authors.initials: S
authors.lastname: Guerlinger
authors.forename: Ludivine
authors.initials: L
authors.lastname: Watbled
authors.forename: Fabienne
authors.initials: F
authors.lastname: Evrard
mesh_terms: D000776:Anesthesiology; D003258:Consumer Behavior; D005602:France; D006751:Hospital Information Systems; D006801:Humans; D017749:Total Quality Management