title: The things that really matter to patients.
authors.forename: Elaine A
authors.initials: EA
authors.lastname: Hanzak
mesh_terms: D001294:Attitude to Health; D003142:Communication; D004645:Empathy; D006272:Health Facility Environment / Q000592:standards; D006801:Humans; D020380:Needs Assessment / Q000458:organization & administration*; D024802:Nurse's Role; D009723:Nurse-Patient Relations