title: One library's experience with live, virtual reference.
authors.affiliation: McGoogan Library of Medicine University of Nebraska Medical Center 986705 Nebraska Medical Center Omaha, Nebraska 68198-6705, USA. abobal@unmc.edu
authors.forename: Alison M
authors.initials: AM
authors.lastname: Bobal
authors.forename: Cynthia M
authors.initials: CM
authors.lastname: Schmidt
authors.forename: Roxanne
authors.initials: R
authors.lastname: Cox
mesh_terms: D006801:Humans; D016247:Information Storage and Retrieval / Q000592:standards*; D046609:Libraries, Digital / Q000458:organization & administration*; D007993:Libraries, Medical / Q000458:organization & administration*; D007999:Library Services / Q000458:organization & administration*; D009329:Nebraska; D019982:Organizational Case Studies