title: What the people say: fielding and responding to customer complaints.
authors.affiliation: Pridemark Paramedics, Denver, USA. Boxcar414@aol.com
authors.forename: Thom
authors.initials: T
authors.lastname: Dick
mesh_terms: D003258:Consumer Behavior; D003625:Data Collection; D004632:Emergency Medical Services / Q000592:standards*; D006801:Humans; D014481:United States