title: Zeroing in.
abstract: Up to now, most hospitals' patient satisfaction surveys have looked at the big picture, querying patients on their impressions of the organization as a whole. Increasingly, hospitals are focusing on so-called microsystems, asking how patients perceive their care and experiences in specific dinical units. It's in those units that perceptions take root.
authors.forename: Dagmara
authors.initials: D
authors.lastname: Scalise
mesh_terms: D019538:Health Care Surveys; D006748:Hospital Departments / Q000592:standards*; D006757:Hospital Units / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D014481:United States