If the Joint Commission surveyor doesn't understand how your ED is compliant, what should you do?
You can disagree with a surveyor, but the disagreement should be handled privately and calmly. If what the surveyor is saying doesn't make sense, say, "Help me understand." Ask if it is a suggestion or a deviation from compliance. Contact the Standards Interpretation Group together. If all else fails, electronically submit clarifying evidence of standards compliance.
D004636:Emergency Service, Hospital / Q000592:standards*; D019983:Guideline Adherence; D007591:Joint Commission on Accreditation of Healthcare Organizations; D017008:Negotiating; D014481:United States