title: On dealing with complaints.
authors.forename: Dea
authors.initials: D
authors.lastname: Birkett
mesh_terms: D001291:Attitude of Health Personnel; D002648:Child; D004867:Equipment Design; D006804:Ergonomics; D005260:Female; D006801:Humans; D017060:Patient Satisfaction; D010372:Pediatrics / Q000592:standards; D055656:Prescriptions / Q000592:standards*; D011787:Quality of Health Care; D013222:State Medicine / Q000592:standards; D014910:Wheelchairs / Q000592:standards*