title: RNs agree: secret shopper programs are worrisome.
authors.forename: Heidi
authors.initials: H
authors.lastname: Jackson
mesh_terms: D001291:Attitude of Health Personnel; D006761:Hospitals / Q000592:standards*; D006801:Humans; D011785:Quality Assurance, Health Care / Q000379:methods*; D014481:United States