title: Achieving statistically significant improvements in patient satisfaction scores in a community hospital through the development of a service excellence model.
authors.affiliation: Virtua Health, West Jersey Hospital Voorhees, Voorhees, New Jersey, USA.
authors.forename: Adrienne
authors.initials: A
authors.lastname: Kirby
mesh_terms: D003659:Decision Making, Organizational; D006764:Hospitals, Community / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D017146:Models, Organizational; D009937:Organizational Objectives; D017060:Patient Satisfaction; D016730:Program Development; D011787:Quality of Health Care; D014481:United States