Value-driven management in e-healthcare.
Web systems present executives with a new variant of an old problem: determining "What am I getting out of this communication technology implementation?" The creation of a set of value criteria is vital. The main aim of the paper is to modify the approach suggested by Kaplan-Norton, emphasizing the value chain processes and other development aspects important for e-healthcare (patient satisfaction, finance, knowledge and technology). The paper contains the definition of the value generated in an e-healthcare system. The paper develops M. Porter's value chain approach and contains a model value chain for an e-healthcare organisation. This approach explains the activities behind the generation of value.
Pańkowska
Małgorzata
M
Information Systems Department University of Economics, Bogucicka 3, 40226 Katowice, Poland.
D003362:Cost-Benefit Analysis / Q000379:methods*; D006801:Humans; D020407:Internet; D017059:Models, Econometric; D012945:Social Values; D017216:Telemedicine / Q000191:economics*