Measuring social aspects in the physician/patient relationship.
This study develops a scale assessing social aspects of physician/patient relationships across multiple samples. The 6-item Social Aspects of Professional Service Relationships (SAPSR) scale demonstrates face validity through correspondence with theoretical constructs--including functional quality, communal behaviors, and affective care--and elements identified in qualitative interviews. The scale performs well in three separate samples. Relationships between SAPSR and re-patronization intentions and recommendation intentions that are partially mediated by satisfaction suggest the predictive validity and potential managerial utility of the scale.
Hausman
Angela V
AV
The University of Texas-Pan American, Edinburg, TX 78539, USA. hausman@panam.edu
Mader
Deanna
D
D000328:Adult; D000368:Aged; D005260:Female; D006801:Humans; D007398:Interpersonal Relations; D008297:Male; D008875:Middle Aged; D010817:Physician-Patient Relations; D014481:United States