[Effects of emotion work on burnout and stress among human service professionals].
This study examined the relationship between emotion work (Zapf, 2002) and burnout. One hundred and eighty-two human service professionals (nurses and caregivers) completed questionnaires. A factor analysis revealed that the concept of emotion work had four main factors: "Negative emotions display", "Positive emotions display", "Emotional dissonance", and "Sensitivity requirements". In addition, the hierarchical regression analyses revealed only the main effect of "Emotional dissonance" on psychological stress reaction, whereas the main effects of all emotion work variables and two interaction effects of those on burnout. These results suggested that burnout was distinguished from psychological stress reaction by the differences in its relationship to emotion work.
Ogino
Kayoko
K
Department of Educational Psychology, Faculty of Education, Waseda University, Nishi-Waseda, Shinjuku-ku, Tokyo 169-8050.
Takigasaki
Takashi
T
Inaki
Koichiro
K
D000328:Adult; D002055:Burnout, Professional / Q000175:diagnosis; D017028:Caregivers / Q000523:psychology*; D004644:Emotions / Q000502:physiology*; D019260:Expressed Emotion / Q000502:physiology; D005163:Factor Analysis, Statistical; D006801:Humans; D008875:Middle Aged; D009726:Nurses / Q000523:psychology*; D016272:Occupational Health; D011594:Psychometrics; D012044:Regression Analysis; D013315:Stress, Psychological / Q000175:diagnosis; D011795:Surveys and Questionnaires