title: Thoughtful change. A service excellence focus for a billing system conversion.
authors.affiliation: Mayo Clinic, Scottsdale, Ariz, USA. scheele.kathleen@mayo.edu
authors.forename: Kathleen L
authors.initials: KL
authors.lastname: Scheele
authors.forename: Susan D
authors.initials: SD
authors.lastname: Fullerton
mesh_terms: D000067:Accounts Payable and Receivable; D000554:Ambulatory Care Facilities / Q000458:organization & administration*; D001130:Arizona; D006801:Humans; D007324:Institutional Management Teams; D007588:Job Satisfaction; D019982:Organizational Case Studies; D017060:Patient Satisfaction