title: Effects of a course on ophthalmologist communication skills: a pilot study.
abstract: BACKGROUND
  Although the issue of communication skills is now considered crucial for ophthalmology, no previous research has discussed training in this field. This study aimed to discuss the effects of a 16 hour communication skills course for ophthalmologists. In particular the study assessed the interest of participants with respect to the topic and the efficacy on participants' communication skills, at least in a laboratory setting.
  
  
  METHODS
  Eleven ophthalmologists participated in the course. Learner satisfaction was evaluated using a questionnaire with a six-point Likert scale. Course efficacy was assessed by a comparison between communicative behaviour of ophthalmologists in videoed role playing before and immediately after attending the course. Videoed consultations were coded using the Patient Centred Score Sheet (PCSS) and the Roter Interaction Analysis System (RIAS). The Wilcoxon signed rank test was used for statistical analysis.
  
  
  RESULTS
  The course obtained high satisfaction in participants (mean score 5.1). In the post test role playing, patient centredness increased significantly (p < 0.01). Furthermore, ophthalmologists improved their competence in using open ended questions (p < 0.02), process categories (e.g. orientation statement) (p < 0.05) and social communication categories (e.g. personal statement) (p < 0.01).
  
  
  CONCLUSIONS
  According to our findings, ophthalmologists did show satisfaction for the course. Results also indicate that the course positively influenced ophthalmologist communication competence, at least in a laboratory setting. After the course, participants became more attentive to patients' psychosocial needs, both in terms of general quality of consultation (patient centredness) and in terms of using specific interpersonal skills. Present results are considered preliminary, and further research is needed with a larger sample and including an evaluation of the effects on ophthalmologists' communication skills in clinical practice.
authors.affiliation: Department of Medicine, Surgery and Dentistry, San Paolo Hospital, University of Milan, Italy. elena.vegni@unimi.it
authors.forename: Elena
authors.initials: E
authors.lastname: Vegni
authors.forename: Egidio A
authors.initials: EA
authors.lastname: Moja
mesh_terms: D000328:Adult; D003142:Communication; D005260:Female; D006801:Humans; D007558:Italy; D008297:Male; D008875:Middle Aged; D009885:Ophthalmology / Q000193:education*; D010549:Personal Satisfaction; D010817:Physician-Patient Relations; D010865:Pilot Projects; D018709:Statistics, Nonparametric; D011795:Surveys and Questionnaires