Thoughtful change. A service excellence focus for a billing system conversion.
Scheele
Kathleen L
KL
Mayo Clinic, Scottsdale, Ariz, USA. scheele.kathleen@mayo.edu
Fullerton
Susan D
SD
D000067:Accounts Payable and Receivable; D000554:Ambulatory Care Facilities / Q000458:organization & administration*; D001130:Arizona; D006801:Humans; D007324:Institutional Management Teams; D007588:Job Satisfaction; D019982:Organizational Case Studies; D017060:Patient Satisfaction