Healthcare Commission calls for help as complaints flood in.
The NHS's new complaints system is buckling under massive pressure. The Healthcare Commission is facing a backlog of more than 3,700 grievances and a private company will be brought in next week to help clear the build-up. The commission expects to receive 9,000 complaints by the end of its first year--almost double the number anticipated.
Lloyd
Ian
I
ian.lloyd@emap.com
D010344:Patient Advocacy; D017060:Patient Satisfaction; D013222:State Medicine / Q000458:organization & administration / Q000592:standards*; D006113:United Kingdom