title: High expectations.
authors.affiliation: Durable Value Marketing, Golden, Colo, USA. scottmacstra@earthlink.net
authors.forename: Scott
authors.initials: S
authors.lastname: MacStravic
mesh_terms: D006801:Humans; D008389:Marketing of Health Services / Q000458:organization & administration; D017060:Patient Satisfaction; D010361:Patients / Q000523:psychology; D014481:United States