Don't let the grievance process cause grief.
Faculty in a division of nursing at a state university has developed a unique way to handle student grievances. Community nurses serve on arbitration boards. These boards hear relevant evidence from both sides and render decisions, which are binding within the division. The process has been successful and has helped take "grief" out of the grievance process.
Haidinyak
Gina
G
Stephen F Austin State University, Nacogdoches, TX 75962, USA. ghaidinyak@sfasu.edu
Walker
Glenda C
GC
D001291:Attitude of Health Personnel; D002961:Civil Rights / Q000331:legislation & jurisprudence / Q000523:psychology; D003142:Communication; D003220:Conflict, Psychological; D004648:Employee Grievances / Q000331:legislation & jurisprudence; D005181:Faculty, Nursing / Q000458:organization & administration; D006801:Humans; D007400:Interprofessional Relations; D017008:Negotiating / Q000379:methods* / Q000523:psychology; D016134:Organizational Policy; D011361:Professional Competence / Q000592:standards; D011367:Professional Staff Committees / Q000458:organization & administration; D012579:Schools, Nursing / Q000458:organization & administration; D012941:Social Responsibility; D013338:Students, Nursing / Q000331:legislation & jurisprudence / Q000523:psychology; D013781:Texas; D014495:Universities / Q000458:organization & administration