title: Don't let the grievance process cause grief.
abstract: Faculty in a division of nursing at a state university has developed a unique way to handle student grievances. Community nurses serve on arbitration boards. These boards hear relevant evidence from both sides and render decisions, which are binding within the division. The process has been successful and has helped take "grief" out of the grievance process.
authors.affiliation: Stephen F Austin State University, Nacogdoches, TX 75962, USA. ghaidinyak@sfasu.edu
authors.forename: Gina
authors.initials: G
authors.lastname: Haidinyak
authors.forename: Glenda C
authors.initials: GC
authors.lastname: Walker
mesh_terms: D001291:Attitude of Health Personnel; D002961:Civil Rights / Q000331:legislation & jurisprudence / Q000523:psychology; D003142:Communication; D003220:Conflict, Psychological; D004648:Employee Grievances / Q000331:legislation & jurisprudence; D005181:Faculty, Nursing / Q000458:organization & administration; D006801:Humans; D007400:Interprofessional Relations; D017008:Negotiating / Q000379:methods* / Q000523:psychology; D016134:Organizational Policy; D011361:Professional Competence / Q000592:standards; D011367:Professional Staff Committees / Q000458:organization & administration; D012579:Schools, Nursing / Q000458:organization & administration; D012941:Social Responsibility; D013338:Students, Nursing / Q000331:legislation & jurisprudence / Q000523:psychology; D013781:Texas; D014495:Universities / Q000458:organization & administration