title: Quality with teeth.
authors.forename: Robin
authors.initials: R
authors.lastname: Blair
mesh_terms: D022126:Access to Information; D054598:Blue Cross Blue Shield Insurance Plans / Q000458:organization & administration*; D006123:Group Practice; D006801:Humans; D007256:Information Systems; D007345:Insurance Claim Review / Q000458:organization & administration*; D010349:Patient Compliance; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D014861:Washington