title: The diagnosis and management of progressive dysfunction of health care organizations.
abstract: This paper presents an ethically justified approach to the diagnosis and management of progressive dysfunction of health care organizational cultures. We explain the concept of professional integrity in terms of the ethical concept of the cofiduciary responsibility of physicians and health care organizations. We identify the ethical features of a healthy health care organization and the spectrum of progressive dysfunction of organizational cultures from cynical through wonderland and Kafkaesque to postmodern. Physicians should respond to cynical health care organizations by creating moral enclaves of professional integrity for the main purpose of confrontation and reform, to wonderland organizations by strengthening moral enclaves for the main purpose of resisting self-deception, to Kafkaesque organizations by strengthening moral enclaves still further for the main purpose of defending professional integrity (adopting a Machiavellian appearance of virtue as necessary), and to postmodern organizations by creating moral fortresses and, should these fail, quitting.
authors.affiliation: The New York-Presbyterian Hospital, Weill Medical College of Cornell University, New York 10021, USA. fac2001@med.cornell.edu
authors.forename: Frank A
authors.initials: FA
authors.lastname: Chervenak
authors.forename: Laurence B
authors.initials: LB
authors.lastname: McCullough
mesh_terms: D004991:Ethics, Institutional; D004992:Ethics, Medical; D006298:Health Services Administration / Q000941:ethics* / Q000592:standards*; D006801:Humans; D009014:Morals; D015279:Organizational Culture; D009937:Organizational Objectives; D010819:Physician's Role; D011785:Quality Assurance, Health Care; D012941:Social Responsibility; D014481:United States