Satisfaction levels in orthopaedic out-patients.
BACKGROUND
It is important that patients are satisfied with an out-patient consultation. This ensures compliance with treatment and attendance for follow-up. The aim of this study was to identify factors regarding out-patient consultation associated with patient satisfaction.


METHODS
A two-part questionnaire identifying expectations of, and subsequent satisfaction with, a new out-patient consultation was completed by 106 out-patients.


RESULTS
There was no correlation between not seeing the clinician anticipated and reduced satisfaction (P = 0.17). Using more information sources was associated with less satisfaction (P = 0.02). Patients were less satisfied if their expectations of either treatment or outcome were changed.


CONCLUSIONS
Meeting patients' expectations is an essential part of effective communication. The use of specialist physiotherapists and general practitioners with a special interest is an effective way of seeing more new patients.
Nielsen
Dominic M
DM
Department of Orthopaedics, Princess Royal Hospital, Haywards Heath, Surrey, UK. domnielsen@hotmail.com
Gill
Kathryn
K
Ricketts
David M
DM
D003142:Communication; D004739:England; D005260:Female; D006801:Humans; D007255:Information Services / Q000706:statistics & numerical data; D008297:Male; D009985:Orthopedics / Q000458:organization & administration / Q000592:standards*; D010044:Outpatient Clinics, Hospital / Q000458:organization & administration / Q000592:standards; D010045:Outpatients / Q000523:psychology*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011795:Surveys and Questionnaires