Measuring patient satisfaction.
Many businesses use customer satisfaction surveys successfully. You may notice that you find one in almost every restaurant or hotel room. I do not think it is a coincidence that the hotel industry provides some of the finest customer service available. When it comes to providing excellent customer service, dental practices can learn from businesses that regularly assess customer satisfaction.
Levin
Roger
R
Levin Group, 10 New Plant Court, Owings Mills, Md. 21117, USA. rlevin@levingroup.com
D003625:Data Collection; D003729:Dental Care / Q000523:psychology*; D003812:Dentist-Patient Relations; D006801:Humans; D017060:Patient Satisfaction