title: Difficult encounters.
authors.affiliation: Faculty of Health and Social Care, The Open University.
authors.forename: Linda
authors.initials: L
authors.lastname: Finlay
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D034462:Dissent and Disputes; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D009014:Morals; D024802:Nurse's Role; D009723:Nurse-Patient Relations; D011287:Prejudice; D012938:Social Perception; D009626:Terminology as Topic