title: Plenary session 2: Improving quality. Making a difference at the individual, business, and community levels.
authors.affiliation: Brigham and Womens Hospital, Harvard Medical School, USA.
authors.forename: Judy Ann
authors.initials: JA
authors.lastname: Bigby
authors.forename: Virginia A
authors.initials: VA
authors.lastname: Caine
authors.forename: Valerie Montgomery
authors.initials: VM
authors.lastname: Rice
mesh_terms: D001900:Boston / Q000453:epidemiology; D001943:Breast Neoplasms / Q000175:diagnosis / Q000208:ethnology / Q000401:mortality; D018672:Community Health Planning; D003657:Decision Making; D005260:Female; D040361:Healthy People Programs; D006801:Humans; D008297:Male; D008913:Minority Groups / Q000523:psychology; D020380:Needs Assessment; D010817:Physician-Patient Relations; D011635:Public Health Administration; D011785:Quality Assurance, Health Care; D012959:Socioeconomic Factors; D014481:United States / Q000453:epidemiology; D002583:Uterine Cervical Neoplasms / Q000175:diagnosis / Q000208:ethnology / Q000401:mortality