title: Patient satisfaction: get the EDge.
abstract: Due to increasing competitiveness in healthcare, emergency department personnel should focus on patient satisfaction initiatives.
authors.affiliation: Clinical Decision Unit, Forsyth Medical Center, Winston-Salem, NC, USA.
authors.forename: Brad
authors.initials: B
authors.lastname: Sherrod
authors.forename: Hazel N
authors.initials: HN
authors.lastname: Brown
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D004636:Emergency Service, Hospital / Q000592:standards*; D019538:Health Care Surveys; D006301:Health Services Needs and Demand; D015285:Hospital-Patient Relations; D006801:Humans; D009657:North Carolina; D009723:Nurse-Patient Relations; D015403:Nursing Evaluation Research; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D019095:Point-of-Care Systems; D011367:Professional Staff Committees / Q000458:organization & administration; D011787:Quality of Health Care; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000458:organization & administration*