title: Business process automation: closing the automation gap.
authors.affiliation: FCG, USA.
authors.forename: Doug
authors.initials: D
authors.lastname: Dietzman
authors.forename: Toni
authors.initials: T
authors.lastname: Gersh
mesh_terms: D003284:Contract Services / Q000458:organization & administration; D003363:Cost Control; D004059:Diffusion of Innovation; D017598:Efficiency, Organizational; D007348:Insurance, Health / Q000191:economics; D009816:Office Automation; D014481:United States