title: Quality as a passion.
abstract: CIGNA Senior Vice President and Chief Clinical Officer W. Allen Schaffer, M.D., describes how a national health plan combines IT and human resources, and embraces national evidence-based standards, to influence the individual health status of millions of members.
authors.forename: Robin
authors.initials: R
authors.lastname: Blair
mesh_terms: D019033:Delivery of Health Care, Integrated; D019468:Disease Management; D019317:Evidence-Based Medicine; D006264:Health Benefit Plans, Employee; D006801:Humans; D007343:Insurance Carriers; D007857:Leadership; D008329:Managed Care Programs / Q000458:organization & administration* / Q000592:standards; D008331:Management Information Systems; D009936:Organizational Innovation; D017060:Patient Satisfaction; D017749:Total Quality Management; D014481:United States