Next-generation health plans: managing the customer experience.
Odell
Steve
S
First Consulting Group's health plan business unit, USA. sodell@fcg.com
D003258:Consumer Behavior; D003657:Decision Making; D006801:Humans; D033181:Information Dissemination; D008329:Managed Care Programs / Q000458:organization & administration* / Q000639:trends; D009936:Organizational Innovation; D018802:Patient-Centered Care; D018511:Systems Integration; D014481:United States