Understanding statements now a virtual cinch.
With a click of the mouse, some patients are accessing and paying their hospital bills online. Novant Health revamped its patient billing process so it's easier to understand and use. Developing a clear, concise billing statement and then implementing an online bill presentment and payment system resulted in improved customer relations, fewer payment processing errors, and faster receipt of payment.
Weber
Danielle B
DB
Novant Health, Winston-Salem, NC, USA. dbweber@novanthealth.org
Talaga
John
J
D000067:Accounts Payable and Receivable; D003659:Decision Making, Organizational; D005377:Financial Management, Hospital / Q000458:organization & administration*; D006801:Humans; D020407:Internet; D009096:Multi-Institutional Systems / Q000191:economics; D009657:North Carolina; D019982:Organizational Case Studies; D017060:Patient Satisfaction