title: Understanding statements now a virtual cinch.
abstract: With a click of the mouse, some patients are accessing and paying their hospital bills online. Novant Health revamped its patient billing process so it's easier to understand and use. Developing a clear, concise billing statement and then implementing an online bill presentment and payment system resulted in improved customer relations, fewer payment processing errors, and faster receipt of payment.
authors.affiliation: Novant Health, Winston-Salem, NC, USA. dbweber@novanthealth.org
authors.forename: Danielle B
authors.initials: DB
authors.lastname: Weber
authors.forename: John
authors.initials: J
authors.lastname: Talaga
mesh_terms: D000067:Accounts Payable and Receivable; D003659:Decision Making, Organizational; D005377:Financial Management, Hospital / Q000458:organization & administration*; D006801:Humans; D020407:Internet; D009096:Multi-Institutional Systems / Q000191:economics; D009657:North Carolina; D019982:Organizational Case Studies; D017060:Patient Satisfaction