title: Music to call center manager's ears. Software distribution reduces management and desktop support costs, while providing agents with fast, flexible and dependable systems.
authors.affiliation: Ardence, Waltham, Mass, USA. jhibbard@ardence.com
authors.forename: Jeffrey
authors.initials: J
authors.lastname: Hibbard
mesh_terms: D000555:Ambulatory Care Information Systems; D003195:Computer Communication Networks; D017598:Efficiency, Organizational; D015277:Hotlines; D006801:Humans; D007253:Information Centers / Q000458:organization & administration*; D008329:Managed Care Programs / Q000458:organization & administration*; D012984:Software; D018511:Systems Integration; D014481:United States; D014584:User-Computer Interface