[Variables related to job satisfaction. Cross-sectional study using the European Foundation for Quality Management [EFQM] model].
OBJECTIVE
To identify the influence of the dimensions of people items and sociodemographic characteristics included in the EFQM model on high satisfaction of healthcare workers in a district hospital.


METHODS
We performed a cross-sectional study in November 2003. The questionnaire used was the personal satisfaction survey of the Basque Country (Spain). The outcome measure was a high degree of satisfaction (75th percentile or higher). Independent variables were sociodemographic and organizational characteristics. The association among variables was assessed using odds ratios (OR) and their 95% confidence interval (CI). Adjustment for confounders was performed by unconditional logistic regression.


RESULTS
On a scale from 0 to 10, the mean general satisfaction score was 5.95 (standard deviation, 2). Twenty-five percent of workers gave their general satisfaction with the organizational climate a score of 8 or more points. The most positively considered features were the environmental policy, hierarchical relations, promotion, and professional development. The most negatively viewed items were salary, knowledge and identification of objectives, and training. The variables most closely related to outcome were a favorable perception of training (adjusted OR = 5.04; 95% CI, 2.16-11.77) and recognition of the work performed (adjusted OR = 4.68; 95% CI, 2.20-10.08). Sociodemographic factors had less influence on satisfaction.


CONCLUSIONS
Almost half of the staff surveyed in our hospital were satisfied or highly satisfied with the organizational climate. Satisfaction was strongly associated with positive evaluation of organizational characteristics.
Robles-García
Mónica
M
Servicio de Medicina Preventiva, Unidad de Calidad, Hospital Sierrallana, Torrelavega, Cantabria, Spain. monicarobless@yahoo.es
Dierssen-Sotos
Trinidad
T
Martínez-Ochoa
Eva
E
Herrera-Carral
Pedro
P
Díaz-Mendi
Ana Rosa
AR
Llorca-Díaz
Javier
J
D000328:Adult; D001291:Attitude of Health Personnel; D015986:Confounding Factors, Epidemiologic; D003430:Cross-Sectional Studies; D005060:Europe; D005260:Female; D006801:Humans; D007588:Job Satisfaction; D008297:Male; D008875:Middle Aged; D008962:Models, Theoretical; D016134:Organizational Policy; D010564:Personnel, Hospital / Q000191:economics / Q000193:education / Q000523:psychology*; D012456:Salaries and Fringe Benefits; D012959:Socioeconomic Factors; D013030:Spain; D011795:Surveys and Questionnaires; D017749:Total Quality Management