title: When patients complain.
authors.affiliation: lossprevention@earthlink.net
authors.forename: David
authors.initials: D
authors.lastname: Karp
mesh_terms: D006123:Group Practice / Q000592:standards*; D006801:Humans; D008318:Malpractice; D016134:Organizational Policy; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D012308:Risk Management; D014481:United States