title: [Conducting conversation with difficult patients and their relatives].
authors.affiliation: Freiberuflicher Lehrer für Pflegeberufe, Krankenpfleger, Schöllkrippen.
authors.forename: Alban
authors.initials: A
authors.lastname: Backert
mesh_terms: D003142:Communication; D005190:Family; D006801:Humans; D009723:Nurse-Patient Relations