Using task clarification, graphic feedback, and verbal feedback to increase closing-task completion in a privately owned restaurant.
An informant functional assessment was used to evaluate closing-task completion by servers and dishwashers at a restaurant. Based on the functional assessment results, an intervention consisting of task clarification, posted graphic feedback, and verbal feedback was implemented and evaluated with a multiple baseline design across two groups of employees. Results showed an increase of 15% and 38% in task completion for the two groups.
Austin
John
J
Department of Psychology, Western Michigan University, Kalamazoo, Michigan 49008, USA. john.austin@wmich.edu
Weatherly
Nic L
NL
Gravina
Nicole E
NE
D000328:Adult; D003216:Conditioning, Operant; D003625:Data Collection / Q000379:methods; D017598:Efficiency, Organizational; D005260:Female; D006801:Humans; D007318:Inservice Training; D007721:Knowledge of Results, Psychological; D008297:Male; D008824:Michigan; D012147:Restaurants; D013647:Task Performance and Analysis