title: Fight or flight? Disruptive behavior in medical/surgical services.
abstract: The implementation of a clinical nurse specialist helped staff effectively manage disruptive patient behaviors and improve morale within an acute medical/surgical service.
authors.affiliation: Medical/Surgical Service, Banner Good Samaritan Medical Center, Phoenix, AZ, USA.
authors.forename: Connie
authors.initials: C
authors.lastname: Linck
authors.forename: Susan
authors.initials: S
authors.lastname: Phillips
mesh_terms: D001130:Arizona; D019538:Health Care Surveys; D006791:Hostility; D006801:Humans; D024802:Nurse's Role; D009723:Nurse-Patient Relations; D009738:Nursing Service, Hospital / Q000458:organization & administration* / Q000706:statistics & numerical data; D015279:Organizational Culture; D010043:Outcome and Process Assessment, Health Care; D010348:Patient Care Team / Q000458:organization & administration; D013041:Specialties, Nursing / Q000379:methods / Q000458:organization & administration* / Q000706:statistics & numerical data; D014754:Violence