title: Advancing quality in a consumer-directed world: "May you live in interesting times".
authors.affiliation: UnitedHealthcare, 5901 Lincoln Drive, Edina, MN 55436, USA.
authors.forename: Lewis G
authors.initials: LG
authors.lastname: Sandy
authors.forename: Dawn M
authors.initials: DM
authors.lastname: Bazarko
mesh_terms: D003258:Consumer Behavior; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration* / Q000592:standards; D011787:Quality of Health Care; D014481:United States