It isn't just about choice: the potential of a public performance report to affect the public image of hospitals.
Can a well-designed public performance report affect the public image of hospitals? Using a pre/postdesign and telephone interviews, consumer views and reports of their use of public hospital report are examined. The findings show that the report did influence consumer views about the quality of individual hospitals in the community 2 to 4 months after the release of the report.
Hibbard
Judith H
JH
University of Oregon, Eugene, OR 97403-1209, USA. jhibbard@uoregon.edu
Stockard
Jean
J
Tusler
Martin
M
D000293:Adolescent; D000328:Adult; D000368:Aged; D019985:Benchmarking; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D017598:Efficiency, Organizational; D005260:Female; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D033181:Information Dissemination; D008297:Male; D008875:Middle Aged; D011641:Public Relations; D019984:Quality Indicators, Health Care; D012494:Sampling Studies; D014922:Wisconsin