title: Whackamole? The role of key performance indicators in health and human services.
authors.affiliation: Dougherty Management Associates.
authors.forename: Adrian
authors.initials: A
authors.lastname: Bishop
authors.forename: Richard
authors.initials: R
authors.lastname: Dougherty
mesh_terms: D004059:Diffusion of Innovation; D017598:Efficiency, Organizational; D008605:Mental Health Services / Q000458:organization & administration*; D019984:Quality Indicators, Health Care; D014481:United States