title: When the customer's emotional temperature drops, so does the risk of lawsuits.
authors.affiliation: Retzke & Associates, USA. rretzke@execpc.com
authors.forename: R E
authors.initials: RE
authors.lastname: Retzke
mesh_terms: D003258:Consumer Behavior; D003625:Data Collection; D005190:Family; D006801:Humans; D016365:Liability, Legal; D009735:Nursing Homes / Q000331:legislation & jurisprudence* / Q000592:standards; D017749:Total Quality Management; D014481:United States