title: Payer gets vocal about plan changes.
authors.forename: Beckie Kelly
authors.initials: BK
authors.lastname: Schuerenberg
mesh_terms: D001185:Artificial Intelligence; D005569:Formularies as Topic; D006279:Health Maintenance Organizations; D007255:Information Services; D009518:New York; D009936:Organizational Innovation; D017216:Telemedicine / Q000191:economics / Q000458:organization & administration*; D013689:Telephone; D014584:User-Computer Interface; D014831:Voice