title: Patients deserve better from the NHS complaints system.
authors.affiliation: Nottingham Law School, Nottingham Trent University.
authors.forename: John
authors.initials: J
authors.lastname: Tingle
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D011641:Public Relations; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom