title: Proactive care management focuses on quality and communication.
authors.affiliation: Anthem Blue Cross and Blue Shield, North Haven, Connecticut, USA.
authors.forename: Linda
authors.initials: L
authors.lastname: Harrington
mesh_terms: D019090:Case Management / Q000458:organization & administration*; D003142:Communication; D006801:Humans; D017060:Patient Satisfaction; D011368:Professional-Family Relations; D011785:Quality Assurance, Health Care