title: The COPe program: communicational, organizational and personal factors influencing the transplant process and the number of donor reports.
abstract: In this article a supporting program for increasing donor rates is described. Beside medical knowledge and skills, communication and organisation as well as personal values and beliefs are determining factors for the success of every single step in the whole process of organ transplantation. Training for the sensibility in communication, developing concepts for the organization within the team and the work with personal attitudes and values, not only with skills and tools are necessary. In already evaluated sections of our program we markedly improved personal attitudes, self-management and stress resistance of the participants. We conclude that the holistic approach, which combines the three factors of COPe with the nine steps of the transplant process, is a promising attempt to improve the donor rates.
authors.affiliation: Health care communication, Vienna, Austria. a.fitzgerald@healthcc.at
authors.forename: Annelies
authors.initials: A
authors.lastname: Fitzgerald
authors.forename: Alexander
authors.initials: A
authors.lastname: Seidl
mesh_terms: D002983:Clinical Competence; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D033183:Interdisciplinary Communication; D016377:Organ Transplantation / Q000523:psychology*; D010353:Patient Education as Topic; D016730:Program Development; D009927:Tissue and Organ Procurement / Q000458:organization & administration*