title: Learning from experience.
authors.affiliation: National Development Team.
authors.forename: Peter
authors.initials: P
authors.lastname: Bates
authors.forename: Sarah
authors.initials: S
authors.lastname: Churchill
authors.forename: Steve
authors.initials: S
authors.lastname: Dowson
authors.forename: Paula
authors.initials: P
authors.lastname: Edmondson
authors.forename: Ann
authors.initials: A
authors.lastname: Hart
authors.forename: David
authors.initials: D
authors.lastname: Morris
authors.forename: Robin
authors.initials: R
authors.lastname: Johnson
mesh_terms: D019985:Benchmarking / Q000458:organization & administration*; D003625:Data Collection; D004059:Diffusion of Innovation; D006301:Health Services Needs and Demand; D006302:Health Services Research / Q000458:organization & administration*; D006801:Humans; D033181:Information Dissemination; D007407:Interviews as Topic; D008389:Marketing of Health Services / Q000458:organization & administration; D008605:Mental Health Services / Q000458:organization & administration*; D011795:Surveys and Questionnaires; D006113:United Kingdom