title: First contact.
abstract: With more an more GPs opting not provide out-of-hours services, nurses are stepping into the breach to meet patients' needs. Telephone triage and emergency care centres are just two examples of the new service provision.
authors.forename: Alison
authors.initials: A
authors.lastname: Moore
mesh_terms: D039602:After-Hours Care / Q000458:organization & administration*; D002985:Clinical Protocols; D004509:Education, Nursing, Continuing; D005194:Family Practice / Q000458:organization & administration*; D006301:Health Services Needs and Demand; D015277:Hotlines / Q000458:organization & administration; D006801:Humans; D007318:Inservice Training; D024802:Nurse's Role; D009936:Organizational Innovation; D011320:Primary Health Care / Q000458:organization & administration*; D012017:Referral and Consultation / Q000458:organization & administration; D013222:State Medicine / Q000458:organization & administration; D014218:Triage / Q000458:organization & administration; D006113:United Kingdom