Reporting incidents of violence and aggression towards NHS staff.
Violence and aggression against nursing staff have been the subject of an ongoing campaign. However, incidents of violence continue to be under-reported. This article discusses factors leading to under-reporting of incidents and focuses on how nursing staffs' attitudes and responses to violence may contribute to the likelihood of reporting incidents. Change management techniques are proposed to address the under-reporting of incidents and to improve the work environment.
Ferns
Terry
T
University of Greenwich, London. T.Ferns@gre.ac.uk
Chojnacka
Irena
I
D000374:Aggression / Q000523:psychology; D001291:Attitude of Health Personnel; D006272:Health Facility Environment / Q000458:organization & administration; D007722:Health Knowledge, Attitudes, Practice; D006301:Health Services Needs and Demand; D006801:Humans; D009740:Nursing Staff / Q000193:education / Q000458:organization & administration / Q000523:psychology; D016272:Occupational Health / Q000706:statistics & numerical data; D015279:Organizational Culture; D009936:Organizational Innovation; D012308:Risk Management / Q000458:organization & administration*; D012637:Security Measures; D013222:State Medicine / Q000458:organization & administration; D006113:United Kingdom; D014754:Violence / Q000517:prevention & control / Q000523:psychology / Q000706:statistics & numerical data; D017132:Workplace / Q000523:psychology / Q000706:statistics & numerical data