title: How may you help me?
abstract: Most of us have had so many bad experiences with service personnel over the years that we harbor the illusion that doing things for ourselves is faster and better.
authors.affiliation: Rosenstiel Basic Medical Sciences Research Center, Brandeis University, Waltham, MA 02454-9110, USA. petsko@brandeis.edu
authors.forename: Gregory A
authors.initials: GA
authors.lastname: Petsko
mesh_terms: D020407:Internet / Q000706:statistics & numerical data; D011643:Publishing / Q000639:trends; D012108:Research Personnel; D000078329:Workforce