title: Practices of excellence in customer service--Greenhills Veterinary Hospital.
authors.forename: Mark
authors.initials: M
authors.lastname: Thornley
mesh_terms: D000827:Animal Welfare; D000818:Animals; D001315:Australia; D003258:Consumer Behavior; D004777:Environment; D006762:Hospitals, Animal / Q000592:standards*; D006801:Humans; D020399:Practice Management / Q000592:standards*; D014730:Veterinary Medicine / Q000592:standards*