title: Plan, do, study, act model to improve an orientation program.
abstract: The Franciscan Health System has designed a new employee orientation program that is both interactive and thought-provoking. The program has transitioned from a predominantly lecture-based format to one that consists of group discussion, role playing, lunch with senior leaders in the organization, and the utilization of adult learning principles. This article describes the shortcomings of the previous program, gaps identified in the needs assessment, and performance improvement methodology used to enhance the program.
authors.affiliation: Gig Harbor Medical Clinic, Gig Harbor, WA 98335, USA. BAR1980C@aol.com
authors.forename: Mary Alice
authors.initials: MA
authors.lastname: Ragsdale
authors.forename: John
authors.initials: J
authors.lastname: Mueller
mesh_terms: D001291:Attitude of Health Personnel; D001296:Audiovisual Aids / Q000592:standards; D002410:Catholicism; D003479:Curriculum / Q000592:standards; D004509:Education, Nursing, Continuing / Q000379:methods / Q000592:standards*; D016519:Hospitals, Religious; D006801:Humans; D007318:Inservice Training / Q000379:methods / Q000592:standards*; D017146:Models, Organizational; D020380:Needs Assessment; D009718:Nurse Administrators / Q000523:psychology; D015402:Nursing Education Research; D009741:Nursing Staff, Hospital / Q000193:education* / Q000523:psychology; D009936:Organizational Innovation; D017063:Outcome Assessment, Health Care; D010934:Planning Techniques; D015397:Program Evaluation; D012381:Role Playing; D011795:Surveys and Questionnaires; D013663:Teaching / Q000379:methods / Q000592:standards; D017749:Total Quality Management / Q000458:organization & administration*