Evaluation of performance measurement instruments on their use for food quality systems.
Due to regular challenges of food safety, consumers put high demands on the performance of food quality systems. To deal with these requirements, food manufacturers need effective quality management. Performance of food quality systems can be partly realized by quality assurance systems, such as HACCP (hazard analysis and critical control point), ISO (international organization for standardization), and BRC (british retail consortium). However, it is still unknown to what extent these systems factually contribute to the realization of quality in the wider sense. Therefore, an instrument is needed that measures the effectiveness of quality systems. This article describes the evaluation of instruments on their suitability for the development of a diagnostic instrument that measures the effectiveness of food quality systems. For this evaluation, perspectives of quality, typical characteristics of agrifood production, quantification, and performance measurement of quality management were studied. Instruments that measure the performance of both quality management and production quality were identified and evaluated on the basis of the defined criteria. The criteria for the performance of production quality were 6 quality dimensions, i.e., product quality, availability, costs,flexibility, reliability, and service. The criteria for performance of quality management were analyses of the relationships between quality management, context of the organization, and production quality, a normative procedure, validation, applicability, classification, and a process approach. Finally, for the final instrument, the evaluation resulted in an integrated approach i.e., a technomanagerial approach, and 3 suitable instruments i.e., Wageningen Management Approach, Extended Quality Triangle, and the quality concept of Noori and Radford.
van der Spiegel
M
M
Product Design and Quality Management Group, Department of Agrotechnology and Food Sciences, Wageningen University, Wageningen, The Netherlands.
Luning
P A
PA
Ziggers
G W
GW
Jongen
W M F
WM
D003258:Consumer Behavior; D018556:Crops, Agricultural; D005069:Evaluation Studies as Topic; D005502:Food; D019649:Food Industry / Q000295:instrumentation*; D005523:Food Supply / Q000592:standards; D011786:Quality Control