Targeted employee training lowers registration error rate.
The registration error rate at the University of Alabama Health Services Foundation was running about 30%, and that was having a negative impact on both billing and collections operations. The health system created a process to identify the employees committing the most errors, and then individual workers were provided with additional information and training ro help improve their accuracy. The result was a dramatic performance improvement.
D000407:Alabama; D001071:Appointments and Schedules; D017598:Efficiency, Organizational; D004650:Employee Performance Appraisal; D005568:Forms and Records Control / Q000592:standards*; D006801:Humans; D007318:Inservice Training; D007344:Insurance Claim Reporting; D010564:Personnel, Hospital / Q000193:education*