Measuring the quality of referral letters about patients with upper gastrointestinal symptoms.
BACKGROUND
General practitioners state the reason for referring patients in referral letters. The paucity of information in these letters has been the source of criticism from specialist colleagues.


OBJECTIVE
To invite general practitioners to set standards for referral letters to gastroenterologists and to apply these standards to actual referral letters to one specialist gastroenterology unit.


METHODS
A scoring schedule was designed based on the responses to a questionnaire survey of a large sample of all general practitioners in one locality. Altogether 350 consecutive letters to a district general hospital about patients referred for an upper gastrointestinal specialist opinion were subsequently scored using the schedule.


RESULTS
102 practitioners responded to the survey. Their responses imply that colleagues assess and record findings on 18 potential features of upper bowel disease. In practice most referral letters address fewer than six features of upper bowel disease. The mean number of positive features of upper gastrointestinal disease reported in each letter was one.


CONCLUSIONS
This study reported a failure to meet "peer defined" standards for the content of referral letters set by colleagues in one locality. Referral letters serve many purposes, however, encouraging full documentation of specific clinical findings may serve to increase the pre-referral assessments performed in practice.
Doncaster and Bassetlaw Hospitals NHS Foundation Trust, Armthorpe Road, Doncaster DN2 5LT, UK. m.jiwa@sheffield.ac.uk
M
M
Jiwa
M
M
Coleman
R K
RK
McKinley
D000328:Adult; D015709:Correspondence as Topic; D004739:England; D005194:Family Practice / Q000592:standards*; D005260:Female; D005767:Gastrointestinal Diseases / Q000150:complications / Q000175:diagnosis* / Q000628:therapy; D006801:Humans; D007400:Interprofessional Relations; D008297:Male; D008499:Medical Records / Q000592:standards; D008875:Middle Aged; D011320:Primary Health Care / Q000592:standards; D011787:Quality of Health Care; D012017:Referral and Consultation / Q000592:standards*; D041742:Upper Gastrointestinal Tract