Recovering from an 'oops': best ways to make amends.
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D003020:Clothing; D004645:Empathy; D005260:Female; D015285:Hospital-Patient Relations; D006801:Humans; D007318:Inservice Training; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D011300:Preoperative Care / Q000592:standards*; D018907:Privacy; D014038:Toilet Facilities; D017749:Total Quality Management