NQF endorses HCAHPS patient perception survey.
Communication one of the key considerations in majority of care domains. National Quality Forum steering committee reinstates two questions dealing with courtesy and respect. Quality managers should use poor scores to identify opportunities for improvement.
D019538:Health Care Surveys; D015285:Hospital-Patient Relations; D006761:Hospitals / Q000592:standards*; D006801:Humans; D009939:Organizations, Nonprofit; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D014481:United States