[The use of an analytic flowchart to organize healthcare in the Brazilian Family Health Program].
To reorganize healthcare in the Family Health Program (FHP) it is necessary to change the work process in health services. The work process is both the focus of special attention for introducing changes in health services and an important health services management issue. This study aimed to discuss and analyze the use of an analytic flowchart with FHP professionals in São Paulo, Brazil, as an instrument to facilitate self-analysis of the work process. Data were obtained through focus groups and analyzed using a technique called collective subject discussion. The results showed that the analytic flowchart is a powerful instrument impacting the private exercises of health professionals, making them more controlled and thereby producing services less focused on the physician-centered logic; it can also help solve disputes among different health professionals.
Barboza
Tatiane Aparecida Venâncio
TA
Escola de Enfermagem, Universidade de São Paulo, São Paulo, Brasil.
Fracolli
Lislaine Aparecida
LA
D001938:Brazil; D003663:Decision Trees; D005192:Family Health; D005260:Female; D017144:Focus Groups; D006282:Health Personnel / Q000458:organization & administration*; D006801:Humans; D008297:Male; D009313:National Health Programs / Q000458:organization & administration*; D010346:Patient Care Management / Q000458:organization & administration; D011320:Primary Health Care / Q000458:organization & administration*