title: Recovering from an 'oops': best ways to make amends.
authors: Leslie
authors: L
authors: Flowers
mesh_terms: D003020:Clothing; D004645:Empathy; D005260:Female; D015285:Hospital-Patient Relations; D006801:Humans; D007318:Inservice Training; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D011300:Preoperative Care / Q000592:standards*; D018907:Privacy; D014038:Toilet Facilities; D017749:Total Quality Management