title: [Surprising outcome. Quality management engenders losses].
authors: Anke
authors: A
authors: Thomas
mesh_terms: D003362:Cost-Benefit Analysis / Q000706:statistics & numerical data; D005858:Germany; D006801:Humans; D009313:National Health Programs / Q000191:economics*; D017060:Patient Satisfaction; D017410:Practice Guidelines as Topic; D017749:Total Quality Management / Q000191:economics*