title: Clinical outcomes associated with telemedicine/telehealth.
abstract: This paper is a comprehensive review and synthesis of the literature concerning clinical outcomes associated with various telemedicine applications. It starts out with a brief description of the findings reported by similar literature reviews already published. Subsequently, it proposes a conceptual model for assessing clinical outcomes based on Donabedian's formulation of the Medical Care Process. Accordingly, research findings are reported in terms of the relevant components of the medical care process, namely, diagnosis, clinical management, and clinical outcomes. Specific findings are organized according to the designated clinical and diagnostic application. This is followed by a general report of studies dealing with patient satisfaction.
authors.affiliation: Partners Telemedicine, Boston, MA 02114, USA. pheinzelmann@partners.org
authors.forename: Paul J
authors.initials: PJ
authors.lastname: Heinzelmann
authors.forename: Christy M
authors.initials: CM
authors.lastname: Williams
authors.forename: Nancy E
authors.initials: NE
authors.lastname: Lugn
authors.forename: Joseph C
authors.initials: JC
authors.lastname: Kvedar
mesh_terms: D006302:Health Services Research / Q000379:methods*; D006801:Humans; D017063:Outcome Assessment, Health Care / Q000379:methods*; D010346:Patient Care Management; D017060:Patient Satisfaction; D017064:Process Assessment, Health Care; D013673:Technology Assessment, Biomedical / Q000379:methods*; D017216:Telemedicine