The historical impact of ISO 9000 on Lebanese firms.
The objective of this paper is to assess the impact of the new ISO 9001:2000 standard on the Quality Management Systems (QMS) of Lebanese firms that were already certified under ISO 9000:1994. To get an accurate feedback of stakeholders in a firm, three different questionnaires were developed and distributed to management, employees, and customers respectively. Empirical results indicate that ISO 9001:2000 has improved the QMS performance of Lebanese firms over that of the 1994 edition. Nevertheless, results showed that the new standard still has some weaknesses when it comes to improving suppliers' relationships and empowering employees.
Mezher
Toufic
T
American University of Beirut, Engineering Management Program, Faculty of Engineering and Architecture, Beirut, Lebanon. mezher@aub.edu.lb
Ajam
Maher
M
Shehab
Mohamad
M
D002568:Certification; D007221:Industry / Q000592:standards*; D007861:Lebanon; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000592:standards*