Using report cards to sustain revenue cycle improvement.
Five guiding principles can help your organization achieve revenue cycle success: Have appropriate job functions and work flow design in place. Elevate staff performance through quality and productivity goals. Ensure effective technology infrastructure is in place. Deploy at all levels a comprehensive management tool set and report card metric (dashboard). Sustain a culture of accountability.
Haray
David
D
Patient Financial Services, Stanford University Medical Center, Palo Alto, Calif., USA. dharay@stanfordmed.org
D000067:Accounts Payable and Receivable; D019985:Benchmarking; D004526:Efficiency; D017598:Efficiency, Organizational; D004650:Employee Performance Appraisal / Q000379:methods*; D005377:Financial Management, Hospital / Q000592:standards*; D006801:Humans; D015279:Organizational Culture; D009937:Organizational Objectives; D016730:Program Development