title: Experience-based guidelines for the implementation of telemedicine services.
abstract: Many telemedicine projects fail to survive beyond the funded research phase. A review of seven Scottish telemedicine services was conducted to identify successes and failures. Qualitative interviews were conducted with key individuals in each project. All projects were partly successful. The main reasons associated with partial failure were: the service was not needs-driven; there was no commitment to provide the service; there was no suitable exit strategy after research funding expired; there was poor communication; there was a lack of training; there were technical problems; work practices were not updated; the protocols for use were poor or non-existent. Based on this, guidelines that might improve the chances of success in future projects were drawn up.
authors.affiliation: Telemedicine Laboratory, Remote Health Care Unit, Department of General Practice and Primary Care, University of Aberdeen, Foresterhill Health Centre, UK. j.a.brebner@abdn.ac.uk
authors.forename: J A
authors.initials: JA
authors.lastname: Brebner
authors.forename: E M
authors.initials: EM
authors.lastname: Brebner
authors.forename: H
authors.initials: H
authors.lastname: Ruddick-Bracken
mesh_terms: D003142:Communication; D004502:Education, Medical, Continuing; D019317:Evidence-Based Medicine; D005381:Financing, Organized / Q000379:methods; D017408:Guidelines as Topic; D006301:Health Services Needs and Demand; D006801:Humans; D012189:Retrospective Studies; D012606:Scotland; D017216:Telemedicine / Q000191:economics / Q000458:organization & administration*