title: [Troubles are so serious, where there is sentiment].
authors.affiliation: Dachverbandes Schweiserischer Patientenstellen. erika.ziltener@bluewin.ch
authors.forename: Erika
authors.initials: E
authors.lastname: Ziltener
mesh_terms: D003142:Communication; D006801:Humans; D009723:Nurse-Patient Relations; D010817:Physician-Patient Relations; D014342:Truth Disclosure