title: Be understanding and proactive when discussing patients' questions about payments.
authors.affiliation: Acordia/Wells Fargo Company, Charleston, USA.
authors.forename: Kate G
authors.initials: KG
authors.lastname: Burbrink
mesh_terms: D005249:Fees and Charges; D006801:Humans; D019458:Insurance Coverage; D017060:Patient Satisfaction; D014903:West Virginia