Exchange relationships: examining psychological contracts and perceived organizational support.
The authors surveyed 347 public sector employees on 4 measurement occasions to investigate the conceptual distinctiveness of the psychological contract and perceived organizational support (POS) and how they are associated over time. Results support the distinctiveness of the 2 concepts. In terms of their interrelationships over time, by drawing on psychological contract theory the authors found little support for a reciprocal relationship between POS and psychological contract fulfillment. Under an alternative set of hypotheses, by drawing on organizational support theory and by separating psychological contract fulfillment into its 2 components (perceived employer obligations and inducements), the authors found that perceived employer inducements were positively related to POS, which, in turn, was negatively related to perceived employer obligations. The results suggest that POS and the components of psychological contract fulfillment are more important in predicting organizational citizenship behavior than psychological contract fulfillment.
Coyle-Shapiro
Jacqueline A-M
JA
Department of Industrial Relations, The London School of Economics, London, United Kingdom. j.a.coyle-shapiro@lse.ac.uk
Conway
Neil
N
D000328:Adult; D032982:Contracts; D005260:Female; D006801:Humans; D007398:Interpersonal Relations; D008297:Male; D015279:Organizational Culture; D012944:Social Support