title: [Meanings of non-care practices from the point of view of hospital clients].
abstract: Its aim is to identify awareness of the types of non-care (lack of care)/violence that occur at hospital units. The methodology is qualitative and we have interviewed 29 clients. We have established four main categories: lack of attention, disrespect, discomfort, and irresponsibility. The results indicate that the lack of care/violence is a Power Problem related to disrespect, prejudice and/or discrimination due to a person's social/sexual condition. It is characterized by rudeness, impoliteness, arrogance, sexual harassment, contempt, and indifference on the part of healthcare professionals. The lack of care/ violence, as an Asymmetric Problem, is characterized by a behavioral attitude of power and by the lack of a horizontal dialogic communication. Lack of attention, interest and will, and discomfort have been reported. We concluded that the lack of care/violence practices occur in the everyday of the interrelations of the care-taking process between client and health professionals.
authors.affiliation: Depto de Enfermagem da UFSC. padilha@nfr.ufsc.br
authors.forename: Maria Itayra Coelho de Souza
authors.initials: MI
authors.lastname: Padilha
authors.forename: Ana Rosete
authors.initials: AR
authors.lastname: Maia
authors.forename: Mariana
authors.initials: M
authors.lastname: Vieira
authors.forename: Caroline
authors.initials: C
authors.lastname: Machado
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D032981:Dehumanization; D003695:Delivery of Health Care / Q000592:standards; D004645:Empathy; D006272:Health Facility Environment / Q000592:standards; D006760:Hospitalization; D006797:Housekeeping, Hospital / Q000592:standards; D006801:Humans; D009732:Nursing Care / Q000523:psychology; D011209:Power, Psychological; D011287:Prejudice; D011369:Professional-Patient Relations; D016079:Refusal to Treat; D017406:Sexual Harassment; D014754:Violence