title: Quality assurance in the health care industry.
abstract: The purpose of this article is to explore the quality assurance methods commonly used in the health care industry. Factors that influence the delivery of quality patient care is explored as well as factors that affect implementation of quality control measures. The importance of quality patient care to the economic success of the health care industry is described. Quality improvement efforts that are utilized by health care institutions are described including: independent performance audits, internal audits, outcomes analysis, consumer reports, industry guidelines, and consumer satisfaction surveys. Highly effective hospital managers exhibit management roles, behaviors, and a range of activities that correlate strongly to institutional commitment to quality and improved patient care outcomes. By reinforcing their involvement in quality improvement efforts, hospital managers were able to enhance their effectiveness in promoting and sustaining quality care.
authors.affiliation: Department of Management, College of Business and Economics, California State University-Fullerton, Fullerton, CA, USA.
authors.forename: Kim Ann
authors.initials: KA
authors.lastname: Guth
authors.forename: Brian
authors.initials: B
authors.lastname: Kleiner
mesh_terms: D003258:Consumer Behavior; D017408:Guidelines as Topic; D019981:Health Care Sector / Q000592:standards*; D006739:Hospital Administration; D008330:Management Audit; D017063:Outcome Assessment, Health Care; D011785:Quality Assurance, Health Care / Q000379:methods*; D014481:United States