title: Maintaining quality document delivery service with off-site storage facilities.
authors.affiliation: Health Sciences Library, University of North Carolina at Chapel Hill, 27599-7585, USA. melanie_norton@unc.edu
authors.forename: Melanie J
authors.initials: MJ
authors.lastname: Norton
authors.forename: Adam S
authors.initials: AS
authors.lastname: Vardaman
mesh_terms: D006801:Humans; D016247:Information Storage and Retrieval / Q000191:economics / Q000706:statistics & numerical data*; D007993:Libraries, Medical / Q000191:economics / Q000458:organization & administration* / Q000706:statistics & numerical data; D018966:Library Materials / Q000191:economics / Q000458:organization & administration* / Q000706:statistics & numerical data; D007999:Library Services / Q000191:economics / Q000458:organization & administration* / Q000706:statistics & numerical data; D009936:Organizational Innovation; D011785:Quality Assurance, Health Care; D014481:United States