title: A fuzzy inference system to evaluate contract service provider performance.
abstract: This paper puts forward a fuzzy inference system for evaluating the quality performance of service contract providers. An Application Service Provider was designed and put online, featuring surveys to establish the most useful indicators to evaluate the quality of the service. This model was implemented in 10 separate hospitals. As a result, the service cost-acquisition cost ratio in these cases was reduced from 16.14% to 6.09% in the period 2001-January 2003.
authors.affiliation: Jose Antonio Echeverria Technical University, Havana, Cuba.
authors.forename: Antonio Miguel
authors.initials: AM
authors.lastname: Cruz
authors.forename: Ernesto Rodriguez
authors.initials: ER
authors.lastname: Denis
mesh_terms: D003284:Contract Services / Q000379:methods* / Q000458:organization & administration*; D003661:Decision Support Techniques; D017143:Fuzzy Logic; D008283:Maintenance / Q000379:methods* / Q000458:organization & administration; D008284:Maintenance and Engineering, Hospital / Q000379:methods* / Q000458:organization & administration; D019300:Medical Errors / Q000517:prevention & control*; D015397:Program Evaluation; D011785:Quality Assurance, Health Care / Q000379:methods* / Q000458:organization & administration; D014481:United States