[Responsiveness of the Mexican health system].
OBJECTIVE
To present and discuss findings on the responsiveness of the Mexican health system.


METHODS
The data source was the 2002-2003 National Performance Assessment Survey. A descriptive analysis was performed and results were adjusted for user's expectations using vignette information. Final results were disaggregated by sex, provider, age, and education level.


RESULTS
Responsiveness scores given by women and senior individuals were higher than those provided by men and young adults. Major differences were observed when provider comparisons were made. In ambulatory care, the Ministry of Health and private providers were better rated than major social security institutions. For in-patient care, private providers were better rated than public health institutions.


CONCLUSIONS
Responsiveness of the Mexican health system requires improvements in certain areas in order to meet one of the basic goals of all health systems.
Puentes-Rosas
Esteban
E
Dirección General de Evaluación del Desempeño, Secretaría de Salud, México, DF, Mexico. epuentes@salud.gob.mx
Ruelas
Enrique
E
Martínez-Monroy
Tania
T
Garrido-Latorre
Francisco
F
D000293:Adolescent; D000328:Adult; D000553:Ambulatory Care / Q000592:standards; D003695:Delivery of Health Care / Q000592:standards*; D004493:Education; D005260:Female; D006296:Health Services / Q000592:standards*; D006760:Hospitalization; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D008800:Mexico; D008875:Middle Aged; D017060:Patient Satisfaction; D011787:Quality of Health Care; D012943:Social Security / Q000592:standards