title: It takes more than a smile to smooth rough edges. Manage risk by focusing on customer service.
abstract: Good customer service is much more than smiling and being friendly with your patients. Clinical operating risk can fluctuate with the demand for care and variations in staffing, resources and technology. By making patient safety part of your customer service training and business practices, you can mitigate risk and create happier patients.
authors.affiliation: Department of Family Medicine, Upstate Medical University, Syracuse, NY, USA. fabrizin@upstate.edu
authors.forename: Nick A
authors.initials: NA
authors.lastname: Fabrizio
authors.forename: Kenneth
authors.initials: K
authors.lastname: Hertz
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D011216:Practice Management, Medical / Q000458:organization & administration*; D012308:Risk Management / Q000458:organization & administration*; D014481:United States