title: Structured interview questions for selecting productive, emotionally mature, and helpful employees.
abstract: Behavioral description questions for a structured interview format are provided so that managers can probe an applicant's intelligence, emotional intelligence, and organizational citizenship behaviors. Research suggests that the best performing employees are high on intelligence, and the most socially competent employees are high on emotional intelligence. A study was conducted with a nursing department, and results indicate that emotional intelligence is related to organizational citizenship behaviors. Those individuals high on organizational citizenship behaviors exceed formal role expectations and positively influence organization outcomes.
authors.affiliation: University of Louisiana at Lafayette, Moody College of Business, Lafayette, LA 70504-3570, USA. kcarson@louisiana.edu
authors.forename: Kerry David
authors.initials: KD
authors.lastname: Carson
authors.forename: Paula Phillips
authors.initials: PP
authors.lastname: Carson
authors.forename: Gwen
authors.initials: G
authors.lastname: Fontenot
authors.forename: John J
authors.initials: JJ
authors.lastname: Burdin
mesh_terms: D004644:Emotions; D004651:Employment / Q000523:psychology*; D006801:Humans; D007400:Interprofessional Relations; D007407:Interviews as Topic; D009741:Nursing Staff, Hospital / Q000523:psychology; D010560:Personnel Selection / Q000379:methods*; D014481:United States