title: Emotional intelligence and conflict resolution in nursing.
abstract: How nurses maintain relationships and resolve conflict in the workplace is considered an important skill in the nursing profession (Hillhouse & Adler, 1997). In this paper we explore the utility of emotional intelligence in predicting an individual's preferred style of conflict resolution. Theorists such as Goleman (1998) have proposed a strong link between emotional intelligence and successful conflict resolution. A preliminary analysis of our empirical study indicates that individuals with high emotional intelligence prefer to seek collaborative solutions when confronted with conflict. Implications for the nursing profession are discussed.
authors.affiliation: School of Management, Griffith University, Nathan, Queensland.
authors.forename: Peter J
authors.initials: PJ
authors.lastname: Jordan
authors.forename: Ashlea C
authors.initials: AC
authors.lastname: Troth
mesh_terms: D000293:Adolescent; D000328:Adult; D001242:Assertiveness; D003220:Conflict, Psychological; D003299:Cooperative Behavior; D004508:Education, Nursing, Baccalaureate; D004644:Emotions; D005260:Female; D006801:Humans; D007360:Intelligence; D008297:Male; D008875:Middle Aged; D009729:Nursing; D011340:Problem Solving; D013338:Students, Nursing / Q000523:psychology*