title: What patients want: the foundation of strategic management.
authors.affiliation: East Carolina University, School of Allied Health Services, Greenville, NC, USA. ROSSTH@mail.ecu.edu
authors.forename: Thomas K
authors.initials: TK
authors.lastname: Ross
mesh_terms: D005377:Financial Management, Hospital / Q000379:methods*; D006801:Humans; D017060:Patient Satisfaction; D010934:Planning Techniques; D014481:United States