title: Cranking up a failing NHS complaints system.
authors.affiliation: Nottingham Law School, Nottingham Trent University, UK.
authors.forename: John
authors.initials: J
authors.lastname: Tingle
authors.forename: Laura
authors.initials: L
authors.lastname: Dunmore
mesh_terms: D003159:Community-Institutional Relations; D006265:Health Care Coalitions; D006801:Humans; D020380:Needs Assessment; D010344:Patient Advocacy; D017060:Patient Satisfaction; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom