The Citizen Health System (CHS): a modular medical contact center providing quality telemedicine services.
In the context of the Citizen Health System (CHS) project, a modular Medical Contact Center (MCC) was developed, which can be used in the monitoring, treatment, and management of chronically ill patients at home, such as diabetic or congestive heart failure patients. The virtue of the CHS contact center is that, using any type of communication and telematics technology, it is able to provide timely and preventive prompting to the patients, thus, achieving better disease management. In this paper, we present the structure of the CHS system, describing the modules that enable its flexible and extensible architecture. It is shown, through specific examples, how quality of healthcare delivery can be increased by using such a system.
Maglaveras
Nicos
N
Laboratory of Medical Informatics, Medical School, Aristotle University of Thessaloniki, 54124 Thessaloniki, Greece. nicmag@med.auth.gr
Chouvarda
Ioanna
I
Koutkias
Vassilis G
VG
Gogou
George
G
Lekka
Irini
I
Goulis
Dimitrios
D
Avramidis
Avram
A
Karvounis
Charalambos
C
Louridas
George
G
Balas
E Andrew
EA
D003628:Database Management Systems; D020000:Decision Support Systems, Clinical / Q000458:organization & administration*; D006699:Home Care Services / Q000458:organization & administration*; D016247:Information Storage and Retrieval / Q000379:methods; D016347:Medical Records Systems, Computerized / Q000458:organization & administration*; D018511:Systems Integration; D013685:Telecommunications / Q000458:organization & administration*; D017216:Telemedicine / Q000379:methods* / Q000458:organization & administration*; D014584:User-Computer Interface