Using mobile technology to improve healthcare service quality.
Improving healthcare service quality for illness of treatment, illness prevention and patient service is difficult for most hospitals because the hospitals are lack adequate resources and labor. In order to provide better healthcare service quality for patients, mobile technology can be used to manage healthcare in a way that provides the optimal healthcare service for patients. Pursuing utilization of mobile technology for better patient service, Taipei Medical University Municipal W. F. Teaching Hospital has implemented a mobile healthcare service (m-HS) system to increase healthcare service quality. The m-HS system improves the quality of medical care as well as healthcare service. The m-HS is a multi-functional healthcare management agent, meets the mobile tendency of the present society. This study seeks to discuss the m-HS architecture and workflow processes. We believe the m-HS does have the potential to improve healthcare service quality. Finally, the conclusions and suggestions for the m-HS are given.
Chao
Chia Chen
CC
Department of Information Management, Chen Chi University, Taipei Medical University, Taiwan. vic@wanfang.gov.tw
Jen
Wen Yuan
WY
Li
Yu-Chuan
YC
Chi
Y P
YP
Chen
Chang-I
CI
Feng
Chen Chjeh
CC
D003199:Computer Systems; D003695:Delivery of Health Care; D006296:Health Services; D006761:Hospitals; D006801:Humans; D008952:Mobile Health Units; D011787:Quality of Health Care