Evaluating instruments for quality: testing convergent validity of the consumer emergency care satisfaction scale.
Having reliable and valid instruments is a necessity for nurses and others measuring concepts such as patient satisfaction. The purpose of this article is to describe the use of convergence to test the construct validity of the Davis Consumer Emergency Care Satisfaction Scale (CECSS). Results indicate convergence of the CECSS with the Risser Patient Satisfaction Scale and 2 single-item visual analogue scales, therefore supporting construct validity. Persons measuring patient satisfaction with nurse behaviors in the emergency department can confidently use the CECSS.
Davis
Barbara A
BA
College of Nursing and Health Professions, University of Southern Indiana, Evansville, Ind 47712, USA. BDavis@usi.edu
Kiesel
Cynthia K
CK
McFarland
Julie
J
Collard
Adressa
A
Coston
Kyle
K
Keeton
Ada
A
D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D001291:Attitude of Health Personnel; D016529:Emergency Nursing / Q000592:standards; D004636:Emergency Service, Hospital / Q000592:standards; D004638:Emergency Treatment / Q000451:nursing / Q000523:psychology / Q000592:standards; D004645:Empathy; D005260:Female; D019538:Health Care Surveys / Q000592:standards*; D006801:Humans; D016014:Linear Models; D008297:Male; D008875:Middle Aged; D009723:Nurse-Patient Relations; D015403:Nursing Evaluation Research; D009741:Nursing Staff, Hospital / Q000523:psychology / Q000592:standards; D010351:Patient Discharge / Q000592:standards; D010353:Patient Education as Topic / Q000592:standards; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000592:standards; D011795:Surveys and Questionnaires / Q000592:standards*; D014481:United States