title: [General practitioners' evaluation of the out-of-hours service in Copenhagen County].
abstract: BACKGROUND
  This investigation was part of a large project concerning quality development in the primary care out-of-hours service in Copenhagen County, Denmark.
  
  
  METHODS
  In August 2003 a questionnaire was sent out to all the general practitioners in Copenhagen County (n = 365, return rate: 82%). 56% of the GPs were not working in the out-of-hours service.
  
  
  RESULTS
  In total, 95% of those surveyed felt that the out-of-hours service is doing a good job; 95% expressed satisfaction with the professional level; and only 3% found that they did not have good cooperation with the service. 63% did not agree with the statement that the out-of-hours service is used only in acute cases of disease or acute deterioration of disease.
  
  
  CONCLUSIONS
  Overall, the GPs expressed a high level of satisfaction with the out-of-hours service. They also felt that their patients were satisfied. However, the study pointed out the difference in perception between patients and doctors regarding the aim of the service.
authors.affiliation: Aarhus Universitet, Institut og Forskningsenhed for Almen Medicin, Arhus C. mbc@alm.au.dk
authors.forename: Morten Bondo
authors.initials: MB
authors.lastname: Christensen
authors.forename: Phillip
authors.initials: P
authors.lastname: Skafte-Holm
authors.forename: Hans Henrik
authors.initials: HH
authors.lastname: Weinicke
authors.forename: John
authors.initials: J
authors.lastname: Greibe
authors.forename: Jørgen
authors.initials: J
authors.lastname: Rem
authors.forename: Mikael
authors.initials: M
authors.lastname: Sauer
authors.forename: Dan Helmer
authors.initials: DH
authors.lastname: Andersen
authors.forename: Mogens S
authors.initials: MS
authors.lastname: Gliese
mesh_terms: D039602:After-Hours Care / Q000592:standards*; D001291:Attitude of Health Personnel; D002983:Clinical Competence; D003718:Denmark; D005194:Family Practice / Q000592:standards*; D006297:Health Services Accessibility / Q000592:standards; D006801:Humans; D017060:Patient Satisfaction; D010821:Physicians, Family / Q000523:psychology; D010818:Practice Patterns, Physicians'; D011795:Surveys and Questionnaires