title: Best practices: that improved patient outcomes and agency operational performance.
abstract: OASIS gave Medicare-certified home care providers our first uniform external comparative data to quantify patient outcomes. PPS reimbursement offered further opportunity to use the data to measure operational performance. This article describes the use of external comparative data and PDSA methodology to identify best practices that improved patient outcomes and agency operational performance.
authors.affiliation: Provena Home Care, Frankfort, Illinois 60423-8334, USA. JuneEStadt@ProvenalHealth.com
authors.forename: June
authors.initials: J
authors.lastname: Stadt
authors.forename: Edward
authors.initials: E
authors.lastname: Molare
mesh_terms: D019985:Benchmarking / Q000458:organization & administration*; D003152:Community Health Nursing / Q000592:standards*; D003299:Cooperative Behavior; D003625:Data Collection; D004282:Documentation; D017598:Efficiency, Organizational; D006699:Home Care Services / Q000592:standards*; D006801:Humans; D007087:Illinois; D007400:Interprofessional Relations; D006278:Medicare / Q000458:organization & administration; D017146:Models, Organizational; D009730:Nursing Assessment / Q000458:organization & administration; D009936:Organizational Innovation; D017063:Outcome Assessment, Health Care / Q000458:organization & administration*; D010347:Patient Care Planning / Q000458:organization & administration; D015397:Program Evaluation; D011445:Prospective Payment System / Q000458:organization & administration; D019984:Quality Indicators, Health Care / Q000458:organization & administration; D017749:Total Quality Management / Q000458:organization & administration