title: Patient satisfaction planner. A 'NOD' to patient needs boosts satisfaction rates.
mesh_terms: D004636:Emergency Service, Hospital / Q000458:organization & administration* / Q000592:standards; D006786:Hospitals, Urban; D006801:Humans; D009519:New York City; D019982:Organizational Case Studies; D009936:Organizational Innovation; D017060:Patient Satisfaction; D014218:Triage / Q000458:organization & administration