title: Using mobile technology to improve healthcare service quality.
abstract: Improving healthcare service quality for illness of treatment, illness prevention and patient service is difficult for most hospitals because the hospitals are lack adequate resources and labor. In order to provide better healthcare service quality for patients, mobile technology can be used to manage healthcare in a way that provides the optimal healthcare service for patients. Pursuing utilization of mobile technology for better patient service, Taipei Medical University Municipal W. F. Teaching Hospital has implemented a mobile healthcare service (m-HS) system to increase healthcare service quality. The m-HS system improves the quality of medical care as well as healthcare service. The m-HS is a multi-functional healthcare management agent, meets the mobile tendency of the present society. This study seeks to discuss the m-HS architecture and workflow processes. We believe the m-HS does have the potential to improve healthcare service quality. Finally, the conclusions and suggestions for the m-HS are given.
authors.affiliation: Department of Information Management, Chen Chi University, Taipei Medical University, Taiwan. vic@wanfang.gov.tw
authors.forename: Chia Chen
authors.initials: CC
authors.lastname: Chao
authors.forename: Wen Yuan
authors.initials: WY
authors.lastname: Jen
authors.forename: Yu-Chuan
authors.initials: YC
authors.lastname: Li
authors.forename: Y P
authors.initials: YP
authors.lastname: Chi
authors.forename: Chang-I
authors.initials: CI
authors.lastname: Chen
authors.forename: Chen Chjeh
authors.initials: CC
authors.lastname: Feng
mesh_terms: D003199:Computer Systems; D003695:Delivery of Health Care; D006296:Health Services; D006761:Hospitals; D006801:Humans; D008952:Mobile Health Units; D011787:Quality of Health Care