title: Evaluating instruments for quality: testing convergent validity of the consumer emergency care satisfaction scale.
abstract: Having reliable and valid instruments is a necessity for nurses and others measuring concepts such as patient satisfaction. The purpose of this article is to describe the use of convergence to test the construct validity of the Davis Consumer Emergency Care Satisfaction Scale (CECSS). Results indicate convergence of the CECSS with the Risser Patient Satisfaction Scale and 2 single-item visual analogue scales, therefore supporting construct validity. Persons measuring patient satisfaction with nurse behaviors in the emergency department can confidently use the CECSS.
authors.affiliation: College of Nursing and Health Professions, University of Southern Indiana, Evansville, Ind 47712, USA. BDavis@usi.edu
authors.forename: Barbara A
authors.initials: BA
authors.lastname: Davis
authors.forename: Cynthia K
authors.initials: CK
authors.lastname: Kiesel
authors.forename: Julie
authors.initials: J
authors.lastname: McFarland
authors.forename: Adressa
authors.initials: A
authors.lastname: Collard
authors.forename: Kyle
authors.initials: K
authors.lastname: Coston
authors.forename: Ada
authors.initials: A
authors.lastname: Keeton
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D001291:Attitude of Health Personnel; D016529:Emergency Nursing / Q000592:standards; D004636:Emergency Service, Hospital / Q000592:standards; D004638:Emergency Treatment / Q000451:nursing / Q000523:psychology / Q000592:standards; D004645:Empathy; D005260:Female; D019538:Health Care Surveys / Q000592:standards*; D006801:Humans; D016014:Linear Models; D008297:Male; D008875:Middle Aged; D009723:Nurse-Patient Relations; D015403:Nursing Evaluation Research; D009741:Nursing Staff, Hospital / Q000523:psychology / Q000592:standards; D010351:Patient Discharge / Q000592:standards; D010353:Patient Education as Topic / Q000592:standards; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000592:standards; D011795:Surveys and Questionnaires / Q000592:standards*; D014481:United States