title: The Citizen Health System (CHS): a modular medical contact center providing quality telemedicine services.
abstract: In the context of the Citizen Health System (CHS) project, a modular Medical Contact Center (MCC) was developed, which can be used in the monitoring, treatment, and management of chronically ill patients at home, such as diabetic or congestive heart failure patients. The virtue of the CHS contact center is that, using any type of communication and telematics technology, it is able to provide timely and preventive prompting to the patients, thus, achieving better disease management. In this paper, we present the structure of the CHS system, describing the modules that enable its flexible and extensible architecture. It is shown, through specific examples, how quality of healthcare delivery can be increased by using such a system.
authors.affiliation: Laboratory of Medical Informatics, Medical School, Aristotle University of Thessaloniki, 54124 Thessaloniki, Greece. nicmag@med.auth.gr
authors.forename: Nicos
authors.initials: N
authors.lastname: Maglaveras
authors.forename: Ioanna
authors.initials: I
authors.lastname: Chouvarda
authors.forename: Vassilis G
authors.initials: VG
authors.lastname: Koutkias
authors.forename: George
authors.initials: G
authors.lastname: Gogou
authors.forename: Irini
authors.initials: I
authors.lastname: Lekka
authors.forename: Dimitrios
authors.initials: D
authors.lastname: Goulis
authors.forename: Avram
authors.initials: A
authors.lastname: Avramidis
authors.forename: Charalambos
authors.initials: C
authors.lastname: Karvounis
authors.forename: George
authors.initials: G
authors.lastname: Louridas
authors.forename: E Andrew
authors.initials: EA
authors.lastname: Balas
mesh_terms: D003628:Database Management Systems; D020000:Decision Support Systems, Clinical / Q000458:organization & administration*; D006699:Home Care Services / Q000458:organization & administration*; D016247:Information Storage and Retrieval / Q000379:methods; D016347:Medical Records Systems, Computerized / Q000458:organization & administration*; D018511:Systems Integration; D013685:Telecommunications / Q000458:organization & administration*; D017216:Telemedicine / Q000379:methods* / Q000458:organization & administration*; D014584:User-Computer Interface