title: Customer service. Patients find a new age of conveniences in kiosks, portals and carts.
authors.forename: Frank
authors.initials: F
authors.lastname: Jossi
mesh_terms: D000289:Admitting Department, Hospital / Q000458:organization & administration; D003258:Consumer Behavior; D004059:Diffusion of Innovation; D006801:Humans; D010343:Patient Admission; D014481:United States; D014584:User-Computer Interface