title: kNOw workplace violence: developing programs for managing the risk of aggression in the health care setting.
abstract: Strategies to prevent and manage violence and aggression in the health care setting have become a primary health and safety issue. A series of vignettes are provided to highlight key elements in developing a program for preventing behavioural violence and aggression in a tertiary hospital. Key components of the program include staff education and training, risk assessment and management practices, the use of patient contracts and policy development. The program aims to integrate and balance occupational health and safety obligations to staff with the duty of care owed to patients.
authors.affiliation: Austin Health, Heidelberg, VIC.
authors.forename: John A
authors.initials: JA
authors.lastname: Forster
authors.forename: Mark T
authors.initials: MT
authors.lastname: Petty
authors.forename: Colin
authors.initials: C
authors.lastname: Schleiger
authors.forename: Helen C
authors.initials: HC
authors.lastname: Walters
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000374:Aggression; D001315:Australia; D006282:Health Personnel; D006760:Hospitalization; D006801:Humans; D008297:Male; D008605:Mental Health Services / Q000458:organization & administration; D008875:Middle Aged; D016273:Occupational Exposure / Q000517:prevention & control*; D016272:Occupational Health; D011368:Professional-Family Relations; D011369:Professional-Patient Relations; D016730:Program Development / Q000379:methods*; D018570:Risk Assessment / Q000379:methods; D012308:Risk Management / Q000379:methods*; D014754:Violence / Q000517:prevention & control*