The impact of staff case manager-case management supervisor relationship on job satisfaction and retention of RN case managers.
A positive relationship between staff RN case managers and their case management supervisor significantly impacts job satisfaction and retention in case managers. Literature review supports the premise that staff need to trust their supervisor and that there is a connection between this trust and job satisfaction. Staff case managers need to have a voice at work and feel empowered, and a supervisor's leadership style can influence job satisfaction and retention in their staff.
Hogan
Tierney D
TD
Regence BlueShield, Seattle, WA, USA. tierneyhogan@hotmail.com
D001291:Attitude of Health Personnel; D019090:Case Management / Q000458:organization & administration*; D003299:Cooperative Behavior; D003659:Decision Making, Organizational; D004328:Drive; D006801:Humans; D007400:Interprofessional Relations; D007588:Job Satisfaction; D007857:Leadership; D009042:Motivation; D009718:Nurse Administrators / Q000458:organization & administration / Q000523:psychology; D024802:Nurse's Role; D015401:Nursing Administration Research; D009740:Nursing Staff / Q000458:organization & administration / Q000523:psychology; D009745:Nursing, Supervisory / Q000458:organization & administration*; D015279:Organizational Culture; D010563:Personnel Turnover; D011209:Power, Psychological; D011582:Psychological Theory; D012944:Social Support; D035502:Trust; D014925:Wit and Humor as Topic