Canada: an external quality review process--the Wellspring model.
Wellspring is a group of cancer support centers in Ontario, Canada. The centers provide information, support, and coping-skills programs for people with cancer and their families. To ascertain that all centers provide the same high quality of programs, the board at Wellspring established a panel of external oncology experts and asked them to establish a process to review program quality in each center. This article outlines the process undertaken to provide quality improvement in a nonprofit charitable organization.
Green
Esther
E
Cancer Care Ontario, Toronto, Canada. esther.green@cancercare.on.ca
Gorman
Eunice
E
Bartlett
Karen
K
Brooks
Laura
L
Struthers
Cynthia
C
D000068:Accreditation; D017146:Models, Organizational; D009369:Neoplasms; D009864:Ontario; D009939:Organizations, Nonprofit; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012944:Social Support