Israel: a comparison of army personnel satisfaction rates in different primary healthcare settings.
The Israeli medical corps has recently been examining different primary healthcare settings for home-front career army personnel. This study compares the satisfaction rates of this unique population in different primary healthcare settings. Previously validated patient-satisfaction surveys were conducted 4 months apart in 10 large primary care clinics that treat home-front army career personneL. Satisfaction was highest in a civilian hospital-based primary care clinic. The specialized military career personnel clinics produced less satisfaction than the hospital setting, according to the survey; however, the differences were not statistically significant. Patient satisfaction was significantly lower in the classic military-based general practices. The hospital setting of civilian primary care created higher satisfaction in aspects of accessibility, availability, and interpersonal relationships. However, the patients' perception of quality of care was lower than in the other settings.
Benyamini
Oren G
OG
Asaf Harofeh Medical Center, Jerusalem.
Baruch
Yehuda
Y
Martonovits
Giora
G
Weiss
Yuval
Y
Benedek
Paul
P
Ohana
Nisim
N
Bar-Dayan
Yaron
Y
D006268:Health Facilities / Q000145:classification*; D006801:Humans; D007557:Israel; D008889:Military Personnel; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D019984:Quality Indicators, Health Care; D011795:Surveys and Questionnaires