title: Collection reform: build stronger relationships with self-pay patients.
abstract: New approaches and technologies are changing the collections process to make it work better for both self-pay patients and hospitals, including: Upfront identification of patients eligible for financial assistance. Access to real-time financial information. Automated matching of financial need and available assistance programs. Computer-generated program applications.
authors.affiliation: TransUnion, Chicago, USA. ghakel@transunion.com
authors.forename: Geoffrey J
authors.initials: GJ
authors.lastname: Hakel
mesh_terms: D000067:Accounts Payable and Receivable; D004469:Economics, Hospital / Q000458:organization & administration*; D005382:Financing, Personal; D006739:Hospital Administration; D017060:Patient Satisfaction; D014481:United States