title: The data set must focus on service quality.
authors.affiliation: DBL-Institute for Health Research and Development, Charlottenlund, Denmark. jbyskov@dblnet.dk
authors.forename: Jens
authors.initials: J
authors.lastname: Byskov
authors.forename: Oystein Evjen
authors.initials: OE
authors.lastname: Olsen
mesh_terms: D007256:Information Systems / Q000458:organization & administration*; D011787:Quality of Health Care; D013019:South Africa; D018511:Systems Integration