Attending, questioning, and quality.
Health care is just now feeling the effects of many years of neglect of serious attention to quality outcomes. We have many tools available now to change our thinking and to provide techniques to attain excellence in quality, such as Six Sigma and principals from Toyota. However, these techniques will only get us to a minimal level of quality. We need to change our questions, think the impossible, and break out of our old modes of thinking about quality. Zero defects are possible. We only have to take that quantum leap and think in new ways.
Kerfoot
Karlene
K
Clarian Health, Indianapolis, IN, USA.
D001288:Attention; D006801:Humans; D007857:Leadership; D009729:Nursing / Q000592:standards*; D017749:Total Quality Management; D014481:United States