Women's satisfaction with physicians' communication skills during an infertility consultation.
The purpose of this study was to assess women's satisfaction with the communication of medical residents, in a university tertiary service in Brazil. The follow-up visits of 124 women consulting with 7 physicians were observed. An exit interview was performed to assess women's perception of their interaction with physicians. Factor analysis was used to build a satisfaction score, which was then studied according to the presence or absence (yes/no) of physicians' communicative behaviors observed by the researcher during consultation. Median satisfaction score was 9.4 in a 0-10 scale. Four physicians' communicative behaviors showed significant differences in the general satisfaction score: introducing oneself, setting the main reason for the visit, providing information about treatment procedures and asking whether patient had other issues or concerns. No significant differences were found in satisfaction scores for women's socialdemographic characteristics, reproductive history or duration of consultation. These results are important in the development of educational strategies for doctors and patients.
Leite
Rosângela Curvo
RC
Department of Obstetrics and Gynecology, School of Medicine, Universidade Estadual de Campinas, Brazil. rosangela@cpdec.com.br
Makuch
Maria Yolanda
MY
Petta
Carlos Alberto
CA
Morais
Sirlei Siani
SS
D000328:Adult; D001938:Brazil; D003142:Communication; D003376:Counseling; D005163:Factor Analysis, Statistical; D005260:Female; D006801:Humans; D007247:Infertility, Female; D007396:Internship and Residency; D007407:Interviews as Topic; D010347:Patient Care Planning; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D018709:Statistics, Nonparametric