title: Little things mean a lot when the goal: is customer service and patient satisfaction.
authors.affiliation: Memorial Hospital, South Bend, Ind., USA. clockhart@memorialsb.org
authors.forename: Cynthia
authors.initials: C
authors.lastname: Lockhart
authors.forename: Stephanie
authors.initials: S
authors.lastname: Berch
mesh_terms: D006801:Humans; D007196:Indiana; D017060:Patient Satisfaction; D016528:Postanesthesia Nursing; D011997:Recovery Room