Allow yourself to be surprised!
Excellence in management and leadership is determined by how successfully the unexpected is handled. Health care is never in a state of equilibrium. Health care is the most complicated business that anyone can imagine and has many dynamic forces that are always at work to create chaos and uncertainty. It is impossible to eliminate the element of surprise in our work. Instead, we should be judged on our ability to welcome surprise and astonishment and to help ourselves and our organizations grow and learn from the unexpected.
Kerfoot
Karlene
K
Patient Care Services Clarian Health, Indianapolis, IN, USA.
D000223:Adaptation, Psychological / Q000502:physiology; D001291:Attitude of Health Personnel; D001921:Brain / Q000502:physiology; D003405:Creativity; D005106:Exploratory Behavior / Q000502:physiology; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D007389:Internal-External Control; D007857:Leadership; D009718:Nurse Administrators / Q000458:organization & administration / Q000523:psychology*; D024802:Nurse's Role / Q000523:psychology; D013850:Thinking; D035501:Uncertainty