Libraries reaching out with health information to vulnerable populations: guidance from research on information seeking and use.
OBJECTIVE
Two branches of applied social science have devoted substantial attention to researching information seeking and use. One branch is the field of communication, with its emphasis on the design of messages to effectively transmit expert information. The second is the field of library and information science, with its emphasis on meeting user needs. This paper is an overview and comparison of what is known about information seeking and use based on these two bodies of research, particularly as it applies to serving the needs of racial and ethnic minorities.


METHODS
This paper is informed by three in-depth literature reviews of the two fields and of the difficulties of bringing findings from disparate fields to bear on the same phenomena.


CONCLUSIONS
Twenty-five broad brushstroke propositions are extracted in a way that allows both commonalities and contradictions to be informative, particularly as they relate to how the flexibilities offered by electronic technologies may allow experts to serve user needs more effectively and efficiently. Remarkably, while both fields have approached their studies from separate viewpoints without much overlap, both have struggled with the baggage imposed on their research by information-as-transmission assumptions and both have moved toward approaches that focus on information-as-communication.
Dervin
Brenda
B
Ohio State University, 3016 Derby Hall, 154 North Oval Mall, Columbus, OH 43220, USA. dervin.1@osu.edu
D003159:Community-Institutional Relations; D006266:Health Education / Q000458:organization & administration* / Q000706:statistics & numerical data; D006293:Health Promotion / Q000458:organization & administration; D006801:Humans; D033181:Information Dissemination / Q000379:methods; D018966:Library Materials / Q000706:statistics & numerical data; D007999:Library Services / Q000592:standards* / Q000706:statistics & numerical data; D008507:Medically Underserved Area; D009937:Organizational Objectives; D015397:Program Evaluation; D014481:United States; D035862:Vulnerable Populations