title: Where the patient and technology meet.
abstract: From the back office to the operating room, technology is transforming hospitals, making them more efficient and able to deliver leading-edge care. But one area remains stubbornly low tech: the nonclinical, routine interactions with patients. From registration to food service, some pioneering hospitals are now using IT to improve the patient experience.
authors.forename: Dagmara
authors.initials: D
authors.lastname: Scalise
mesh_terms: D000289:Admitting Department, Hospital; D001699:Biometry / Q000295:instrumentation; D003195:Computer Communication Networks / Q000295:instrumentation* / Q000639:trends; D004581:Electronics / Q000295:instrumentation* / Q000639:trends; D006747:Hospital Communication Systems / Q000639:trends*; D006751:Hospital Information Systems / Q000639:trends*; D015285:Hospital-Patient Relations; D006801:Humans; D009862:Online Systems; D033283:Patient Access to Records; D018802:Patient-Centered Care; D010817:Physician-Patient Relations; D013672:Technology / Q000639:trends; D014481:United States; D014584:User-Computer Interface