title: Tracking complaints. Prevent future service problems by identifying their source.
authors.affiliation: VISN2: VA Healthcare System of Upstate New York, Albany, USA.
authors.forename: Lawrence H
authors.initials: LH
authors.lastname: Flesh
authors.forename: Joan S
authors.initials: JS
authors.lastname: Van Riper
mesh_terms: D003142:Communication; D006751:Hospital Information Systems; D015285:Hospital-Patient Relations; D006787:Hospitals, Veterans / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D009518:New York; D017060:Patient Satisfaction; D010607:Pharmacy Service, Hospital / Q000592:standards; D011787:Quality of Health Care; D014481:United States; D014493:United States Department of Veterans Affairs