title: Making a difference and what a difference communications can make!
authors.forename: Joan L
authors.initials: JL
authors.lastname: Shaver
mesh_terms: D003142:Communication; D006291:Health Policy; D006301:Health Services Needs and Demand; D006801:Humans; D033181:Information Dissemination / Q000379:methods; D007857:Leadership; D009937:Organizational Objectives; D011785:Quality Assurance, Health Care; D012956:Societies, Nursing / Q000458:organization & administration*; D014481:United States