Analysing and improving a rapid-access chest pain clinic.
This article describes how involving patients and analysing procedures in a rapid-access chest pain clinic improved the service. Waiting times were reduced, targets were met, processes were improved and a new cardiac rehabilitation service was offered to patients with newly diagnosed angina.
Marshall
Kathy
K
University Hospital, Lewisham.
Nelson
Sara
S
Sykes
Catherine
C
D002637:Chest Pain / Q000175:diagnosis / Q000209:etiology / Q000628:therapy; D005544:Forecasting; D006302:Health Services Research; D006801:Humans; D008485:Medical Audit; D020380:Needs Assessment; D009720:Nurse Clinicians / Q000458:organization & administration*; D009731:Nursing Audit; D015403:Nursing Evaluation Research; D018710:Pain Clinics / Q000458:organization & administration*; D012017:Referral and Consultation / Q000458:organization & administration; D013997:Time Factors; D017749:Total Quality Management / Q000458:organization & administration*; D014850:Waiting Lists