Performance measurement for case management: principles and objectives for developing standard measures.
Developing standardized performance measurements for case management (CM) has become the holy grail of the field. The Council for Case Management Accountability (CCMA), a leadership committee of the Case Management Society of America (CMSA), has been grappling with the concept since early 2003. This article lays out a theoretical framework for performance measurement and then outlines the progress on a specific initiative begun by CCMA to correlate CM practices with improved outcome measures.
Howe
Rufus
R
International Clinical Design, Healthways International, Nashville, TN, USA.
D019090:Case Management / Q000458:organization & administration*; D004650:Employee Performance Appraisal / Q000458:organization & administration*; D019317:Evidence-Based Medicine; D006301:Health Services Needs and Demand; D006801:Humans; D009937:Organizational Objectives; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D017410:Practice Guidelines as Topic; D024382:Professional Role; D015203:Reproducibility of Results; D012958:Societies, Scientific / Q000458:organization & administration; D017749:Total Quality Management / Q000458:organization & administration; D014481:United States