Involuntary automaticity: a work-system induced risk to safe health care.
Automaticity is the term given by psychologists to the skilled action that people develop through repeatedly practising the same activity, for example driving a car. Usually, automaticity is discussed in terms of the benefits it brings to people, such as the reduction in the degree of conscious attention a person needs to pay to such skilled activities. However, there is evidence to suggest that substantial costs may also be associated with such learned behaviour. Managing patient safety is a difficult task and one of the ways in which health-care professionals seek to accomplish it is through the use of verbal challenge-response protocols. However, it is argued in this paper that it is possible for the negative effects of automaticity to involuntarily capture those using such verbal checklist techniques and cause them to erroneously believe that the treatment that they are about to administer to a patient is safe when it is not. This phenomenon does not, however, seem to have been recognized by the health-care community nationally or internationally. We conclude that patient safety could be significantly improved worldwide if the organizational arrangements which appear to induce involuntary automaticity were to be robustly addressed by the management of all health-care organizations.
Toft
Brian
B
Risk Consulting Practice, Marsh Ltd, London. brian.toft@ntlworld.com
Mascie-Taylor
Hugo
H
D001288:Attention; D001332:Automatism; D003695:Delivery of Health Care; D006801:Humans; D010361:Patients; D040242:Risk Reduction Behavior; D017751:Safety Management; D013222:State Medicine; D006113:United Kingdom