NewYork-Presbyterian Hospital: translating innovation into practice.
BACKGROUND
NewYork-Presbyterian (NYP) Hospital, a 2,242-bed not-for-profit academic medical center, was formed by a merger of The New York Hospital and The Presbyterian Hospital in the City of New York. It is also the flagship for the NewYork-Presbyterian Healthcare System, with 37 acute care facilities and 18 others.


METHODS
The hospital embeds safety in the culture through strategic initiatives and enhances service and efficiency using Six Sigma and other techniques to drive adoption of improvements. Goals are selected in alignment with the annual strategic initiatives, which are chosen on the basis of satisfaction surveys, patient and family complaints, community advisory groups, and performance measures, among other sources.
A new business intelligence system enables online, dynamic analysis of performance results, replacing static paper reports. Advanced features in the clinical information systems include computerized physician order entry; interactive clinical alerts for decision support; a real-time infection control tracking system; and a clinical data warehouse supporting data mining and analysis for quality improvement, decision making, and education.
To achieve clinical, service, and operational excellence, NYP focuses on all Institute of Medicine quality aims.
Johnson
Trudy
T
NewYork-Presbyterian Hospital, New York City, NY, USA.
Currie
Gail
G
Keill
Patricia
P
Corwin
Steven J
SJ
Pardes
Herbert
H
Cooper
Mary Reich
MR
D006746:Hospital Bed Capacity, 500 and over; D006751:Hospital Information Systems / Q000458:organization & administration*; D006785:Hospitals, University / Q000458:organization & administration*; D006786:Hospitals, Urban / Q000458:organization & administration*; D006801:Humans; D009519:New York City; D009936:Organizational Innovation; D017060:Patient Satisfaction; D010557:Personnel Administration, Hospital; D011785:Quality Assurance, Health Care / Q000379:methods / Q000458:organization & administration*; D017751:Safety Management / Q000379:methods / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration