title: Improving outpatient health care quality: understanding the quality dimensions.
abstract: Based on literature review, we derive a set of dimensions that influence patient-perceived health care quality. Utilizing outpatient survey data from 222 different physicians, we identified six underlying quality factors and classified them according to the derived dimensions. These quality factors explain approximately 51 percent of the variation in overall patient-perceived health care quality.
authors.affiliation: Department of Management, Boise State University, ID, USA. kward@boisestate.edu
authors.forename: Keith F
authors.initials: KF
authors.lastname: Ward
authors.forename: Erik
authors.initials: E
authors.lastname: Rolland
authors.forename: Raymond A
authors.initials: RA
authors.lastname: Patterson
mesh_terms: D000553:Ambulatory Care; D002140:California; D003625:Data Collection; D005163:Factor Analysis, Statistical; D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000592:standards*