title: Situated, strategic, and AI-Enhanced technology introduction to healthcare.
abstract: We work hard on creating AI-wings for physicians to let them fly higher and faster in diagnosing patients--a task that physicians do not want to automate. What we do not work hard on is determining the ENVIRONMENT in which physicians' AI wings are supposed to function. It seems to be a job for social/business analysts that have their own separate kingdom. For the sake of all of us (potential patients!) social/business consultants and their methodologies should not be treated as a separate kingdom. The most urgent task is to achieve synergy between (1) AI/Fuzzy/Neural research, (2) Applied medical AI, (3) Social/Business research on medical institutions. We need this synergy in order to assure humanistic medical technology; technology flexible and sensitive enough to facilitate healthcare work while leaving space for human pride and creativity. In order to achieve humanistic technology, designers should consider the impact of technological breakthroughs on the organizations in which this technology will function and the nature of work of humans destined to use this technology. Situated (different for each organization), Strategic (based on an in-depth knowledge of Healthcare business), and AI-Enhanced (ended with a dynamic model) method for introducing technology to Healthcare allows identifying areas where technology can make medical work easier. Using this method before automating human work will get us closer to the ideal where there is no discontinuity between design and use of programs; where the technology matches users' needs perfectly--the world with humanistic technology and healthcare workers with AI-wings.
authors.affiliation: Future of Health Technology Institute, Hopkinton MA, USA.
authors.forename: Renata G
authors.initials: RG
authors.lastname: Bushko
mesh_terms: D001185:Artificial Intelligence; D020811:Biomedical Technology; D003197:Computer Literacy; D003936:Diagnosis, Computer-Assisted; D006804:Ergonomics; D006801:Humans; D008491:Medical Informatics Applications; D009936:Organizational Innovation; D009937:Organizational Objectives