title: [Opinions and expectations of customers: an overview].
abstract: The present article illustrates results of a survey, introduced in occasion of the celebration of the International Day of the Nurse, in the "Ospedale Niguarda Ca' Granda" of Milan, finalized to know the opinions and the expectations that the customers have developed in the comparisons of the nurses, taking into consideration Services and Operating Units. From it turns out that the customers have a much positive image of the nurse as a person who helps more than to be a professional. However when this dimension comes expressed from the customers, it very turns out defined and specified, independent regarding the medical profession.
authors.affiliation: Direzione Infermieristica Tecnica Riabilitativa Assistenziale, AO Ospedale Niguarda Ca' Granda.
authors.forename: Giovanna
authors.initials: G
authors.lastname: Bollini
authors.forename: Angela
authors.initials: A
authors.lastname: Lolli
authors.forename: Liana
authors.initials: L
authors.lastname: Carabelli
authors.forename: Paola
authors.initials: P
authors.lastname: Cattin
mesh_terms: D003625:Data Collection; D006801:Humans; D009723:Nurse-Patient Relations; D009726:Nurses / Q000523:psychology*; D009741:Nursing Staff, Hospital; D017060:Patient Satisfaction