title: Development and evaluation of the CAHPS hospital survey.
authors.forename: Charles
authors.initials: C
authors.lastname: Darby
authors.forename: Ron D
authors.initials: RD
authors.lastname: Hays
authors.forename: Phillip
authors.initials: P
authors.lastname: Kletke
mesh_terms: D003258:Consumer Behavior; D019538:Health Care Surveys / Q000379:methods*; D006761:Hospitals / Q000592:standards*; D006801:Humans; D033181:Information Dissemination; D011787:Quality of Health Care / Q000592:standards; D011795:Surveys and Questionnaires