Identifying health care quality attributes.
Evaluating health care quality is important for consumers, health care providers, and society. Developing a measure of health care service quality is an important precursor to systems and organizations that value health care quality. SERVQUAL has been proposed as a broad-based measure of service quality that may be applicable to health care settings. Results from a study described in this paper verify SERVQUAL dimensions, but demonstrate additional dimensions that are specific to health care settings.
Ramsaran-Fowdar
Roshnee R
RR
University of Mauritius, Reduit.
D003258:Consumer Behavior; D006296:Health Services / Q000145:classification* / Q000639:trends; D006801:Humans; D008436:Mauritius; D011785:Quality Assurance, Health Care / Q000379:methods*