title: [Process approach experience of university trust].
abstract: This job has the scope to make to comprise the importance of the quality system applied to a complex organization describing the phases that have characterized the definition and the improvement of one organizational-managerial procedure for the prevention and the treatment of a problem of great importance in the within of the care process (ulcer pressure), demonstrating as the personnel involvement is one of change strategy used .
authors.affiliation: Direzione Sanitaria, UO Qualità AO Sant'Andrea Roma.
authors.forename: C
authors.initials: C
authors.lastname: Luciani
authors.forename: M G
authors.initials: MG
authors.lastname: D'Ambrosio
authors.forename: F
authors.initials: F
authors.lastname: Stella
authors.forename: S
authors.initials: S
authors.lastname: Sodo
mesh_terms: D003430:Cross-Sectional Studies; D005060:Europe; D006761:Hospitals / Q000592:standards*; D006801:Humans; D007558:Italy; D009732:Nursing Care / Q000592:standards*; D017410:Practice Guidelines as Topic; D003668:Pressure Ulcer / Q000145:classification / Q000453:epidemiology / Q000517:prevention & control*; D011787:Quality of Health Care; D012307:Risk Factors; D013997:Time Factors