Maintaining civility in the laboratory.
Uncivil behavior in the laboratory can be crippling, damaging the morale of the department and overall attitude of employees. In this article, the author looks at data that indicates the importance of curtailing incivility as soon as possible and offers suggested ways for managers to deal with uncivil behavior.
Lussier
Robert N
RN
Springfield College, Springfield, Mass, USA.
D005260:Female; D006801:Humans; D007398:Interpersonal Relations; D008297:Male; D017056:Medical Laboratory Personnel / Q000523:psychology*