title: The evaluation of a formalized queue management system for coronary angiography waiting lists.
abstract: BACKGROUND
  Lengthy waiting lists for coronary angiography have been described in many health care systems worldwide. The extent to which formal queue management systems may improve the prioritization and survival of patients in the angiography queue is unknown.
  
  
  OBJECTIVE
  To prospectively evaluate the performance of a formal queue management system for patients awaiting coronary angiography in Ontario.
  
  
  METHODS
  The coronary angiography urgency scale, a formal queue management system developed in 1993 using a modified Delphi panel, allocates recommended maximum waiting times (RMWTs) in accordance with clinical necessity. By using a provincial clinical registry, 35,617 consecutive patients referred into the coronary angiography queue between April 1, 2001, and March 31, 2002, were prospectively tracked. Cox proportional hazards models were used to examined mortality risk across urgency after adjusting for additional clinical and comorbid factors.
  
  
  RESULTS
  Good agreement was determined in urgency ratings between scores from the coronary angiography urgency scale and implicit physician judgement, which was obtained independently at the time of the index referral (weighted kappa = 0.49). The overall mortality in the queue was 0.3% (0.47%, 0.26% and 0.13% for urgent, semiurgent and elective patients, respectively). Urgency, as specified by the coronary angiography urgency scale, was the strongest predictor of death in the queue (P<0.001). However, when patients were censored according to their RMWTs, mortality was similar across different levels of urgency. Consequently, up to 18.5 deaths per 10,000 patients could have potentially been averted had patients been triaged and undergone coronary angiography within the RMWT as specified by the coronary angiography urgency scale.
  
  
  CONCLUSIONS
  The incorporation of the coronary angiography urgency scale as a formal queue management system may decrease mortality in the coronary angiography queue. The authors recommend its implementation in health care systems where patients experience excessive waiting time delays for coronary angiography.
authors.affiliation: Institute for Clinical Evaluative Sciences, Toronto, Canada. david.alter@ices.on.ca
authors.forename: D A
authors.initials: DA
authors.lastname: Alter
authors.forename: Alice M
authors.initials: AM
authors.lastname: Newman
authors.forename: Eric A
authors.initials: EA
authors.lastname: Cohen
authors.forename: Kathy
authors.initials: K
authors.lastname: Sykora
authors.forename: Jack V
authors.initials: JV
authors.lastname: Tu
mesh_terms: D000368:Aged; D017023:Coronary Angiography / Q000706:statistics & numerical data*; D003657:Decision Making; D003697:Delphi Technique; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009864:Ontario; D018579:Patient Selection; D011446:Prospective Studies; D014218:Triage / Q000379:methods / Q000592:standards*; D014850:Waiting Lists