title: Crisis management policies and programs to prevent nursing-related medical disputes in Taiwanese hospitals.
abstract: Hospital nursing directors' levels of general satisfaction toward nursing-related crisis management and their institutions' overall crisis management policies and programs were investigated. The analyses showed that shorter length of institution operation in years, having more comprehensive assessments, being less comprehensive in the public communication aspect, and having higher levels related to the necessity of the public communication aspect contributed to nursing directors having higher general satisfaction levels toward nursing-related crisis management.
authors.affiliation: I-Shou University, Department of Nursing, Kaohsiung, Taiwan.
authors.forename: Huey-Ming
authors.initials: HM
authors.lastname: Tzeng
mesh_terms: D001291:Attitude of Health Personnel; D003159:Community-Institutional Relations; D003430:Cross-Sectional Studies; D034462:Dissent and Disputes; D019538:Health Care Surveys; D006801:Humans; D016015:Logistic Models; D008318:Malpractice; D009738:Nursing Service, Hospital / Q000458:organization & administration* / Q000592:standards; D011641:Public Relations; D011785:Quality Assurance, Health Care; D012308:Risk Management / Q000379:methods*; D011795:Surveys and Questionnaires; D013624:Taiwan