Dealing with self-pay patients--compassionately.
Efforts to collect money should start at the beginning--in preregistration and registration. Hospitals should be firm, but compassionate, about communicating payment responsibilities to self-pay patients. Involving all revenue cycle employees in improving the collection process will gain valuable input and ensure their buy-in.
Mountford
Gordon J
GJ
Wellspring Partners LTD, Chicago, USA. gmountford@wp-ltd.com
Smith
J Cathy
JC
Todd
John T
JT
D004645:Empathy; D005377:Financial Management, Hospital / Q000379:methods; D005382:Financing, Personal; D006801:Humans; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D014861:Washington