title: Six Sigma: customer driven quality improvement with the bottom line in mind.
authors.affiliation: VitalCare, USA. ncmartin@vitalcare.org
authors.forename: Nancy C
authors.initials: NC
authors.lastname: Martin
authors.forename: Shari L
authors.initials: SL
authors.lastname: McLennan
mesh_terms: D003258:Consumer Behavior; D019033:Delivery of Health Care, Integrated / Q000458:organization & administration*; D006699:Home Care Services / Q000458:organization & administration* / Q000706:statistics & numerical data; D006801:Humans; D008824:Michigan; D011340:Problem Solving; D019984:Quality Indicators, Health Care; D017749:Total Quality Management / Q000191:economics / Q000379:methods*; D014600:Utilization Review