The role of patient characteristics in pregnant women's satisfaction of care.
In an increasingly competitive market, hospitals have an interest in achieving high satisfaction among obstetrical patients since women are the main family healthcare decision makers. Increasingly, the role of nurse clinicians, coordinators, and managers is to integrate quality care while achieving client satisfaction. This report describes findings from a pilot study of nursing care coordination and education that relate pregnant women's social and demographic characteristics to satisfaction with hospital and nursing services after childbirth. Most important for satisfaction were being well educated and having a less anxious mood at 29 to 34 weeks' gestation. Also important were age (being older), marital status (being married), large friendship networks, and strong community ties. Satisfaction is highly related to communication. The less educated, those experiencing more anxious mood prior to delivery, and those feeling less connected to others may require more information and emotional support in order to facilitate accurate communication and high patient satisfaction.
Donaghy
B
B
Abbott Northwestern Hospital, Route 16505, 800 East 28th Street, Minneapolis, MN 55407, USA. bdonaghy@allina.com
Gaziano
C
C
Petersen
D E
DE
VanAlstine
K
K
Uhler
K L
KL
Molumby
M
M
D000293:Adolescent; D000328:Adult; D019090:Case Management; D005260:Female; D006801:Humans; D008427:Maternal Health Services / Q000592:standards*; D008875:Middle Aged; D015999:Multivariate Analysis; D010044:Outpatient Clinics, Hospital / Q000592:standards*; D017060:Patient Satisfaction; D011247:Pregnancy; D012044:Regression Analysis; D014481:United States