title: Building a culture of service excellence.
authors.affiliation: Department of Family Medicine, Mayo Clinic Arizona, USA. frey.keith@mayo.edu
authors.forename: Keith A
authors.initials: KA
authors.lastname: Frey
authors.forename: Jonathan A
authors.initials: JA
authors.lastname: Leighton
authors.forename: Katherine K
authors.initials: KK
authors.lastname: Cecala
mesh_terms: D001130:Arizona; D019985:Benchmarking; D006740:Hospital Administrators / Q000193:education / Q000592:standards; D015285:Hospital-Patient Relations; D006770:Hospitals, Group Practice / Q000592:standards*; D006801:Humans; D017146:Models, Organizational; D015279:Organizational Culture; D009937:Organizational Objectives; D017060:Patient Satisfaction; D008486:Physician Executives / Q000193:education / Q000592:standards*; D016730:Program Development; D013192:Staff Development; D017749:Total Quality Management / Q000379:methods / Q000458:organization & administration*