title: Experiences of recently relocated residents of a long-term care facility in Ontario: assessing quality qualitatively.
abstract: BACKGROUND
  Canadians overwhelmingly support universal coverage for health services and seniors' entitlement to high standards of care in long-term care facilities (LTCFs). Government rhetoric reflects these values, but claims of fiscal prudence often means translation into policy and improved care is uneven. Ontario is moving towards standardized "quality of care" measures, but such measures often ignore residents' views and socio-psychological issues.
  
  
  OBJECTIVE
  Assessment of residents' experiences in a new "state of the art" LTCF and their understanding of "quality of care" shortly after relocation from two older hospital style facilities.
  
  
  METHODS
  Unobtrusive observations of activities of residents and staff in the LTCF by several researchers generated an analysis of field notes. In addition, one-on-one, in-depth, semi-structured interviews with residents generated qualitative interview data, analyzed utilizing a grounded theory approach.
  
  
  METHODS
  All residents deemed either moderately cognitively impaired or not impaired were invited to participate. Of these two groups, 18 seniors (five male and 13 female) with a mean age of 84.35yr agreed to be interviewed. Participants were all Caucasian and from a wide variety of social-economic levels.
  
  
  RESULTS
  Two meta-themes "Relationships are the foundation of quality care" and "Waiting, activity & grieving loss of personhood" best explained residents' experiences of the LTCF. The two meta-themes were inter-connected and reflected the centrality of socio-psychological "quality of life" issues, especially resident-staff relationships as prominent aspects of seniors' understanding of quality of care. Improvements in facilities and programs were undermined by inattention to staff-patient ratios and continuity in staffing.
  
  
  CONCLUSIONS
  Seniors said little regarding the fabulous new facility, but discussed quality of care as a socio-psychological concept intimately connected to staff relations. Government and administrative inattention to issues of sufficient funding for staff, relationship needs and continuity of care for seniors threatened to undermine residents' experiences of meaning, as well as any potential benefits from facilities and program improvements.
authors.affiliation: Department of Psychology, Trent University, 1600 West Bank Drive, Peterborough, Ont., Canada K9J 7B8. rorycoughlan@trentu.ca
authors.forename: Rory
authors.initials: R
authors.lastname: Coughlan
authors.forename: Linda
authors.initials: L
authors.lastname: Ward
mesh_terms: D000223:Adaptation, Psychological; D000369:Aged, 80 and over / Q000523:psychology*; D001291:Attitude of Health Personnel; D001294:Attitude to Health; D003266:Continuity of Patient Care / Q000592:standards; D005260:Female; D006117:Grief; D006301:Health Services Needs and Demand; D006801:Humans; D007374:Interior Design and Furnishings / Q000592:standards; D007899:Leisure Activities / Q000523:psychology; D008134:Long-Term Care / Q000523:psychology / Q000592:standards; D008297:Male; D009735:Nursing Homes / Q000592:standards*; D015404:Nursing Methodology Research; D009864:Ontario; D010360:Patient Transfer / Q000592:standards*; D011369:Professional-Patient Relations; D036301:Qualitative Research; D011787:Quality of Health Care / Q000592:standards*; D011788:Quality of Life / Q000523:psychology; D012107:Research Design; D011795:Surveys and Questionnaires; D013997:Time Factors