Relational correlates of interpersonal citizenship behavior: a social network perspective.
This study examines the role of social network ties in the performance and receipt of interpersonal citizenship behavior (ICB), one form of organizational citizenship behavior (OCB). A field study involving 141 employees of a manufacturing firm provided evidence that social network ties are related to the performance and receipt of ICB. Results support hypothesized relationships, which are based on social exchange theory, suggesting strength of friendship is related to performance and receipt of ICB. Support was also found for impression management-based hypotheses suggesting that asymmetric influence and 3rd-party influence are related to the performance and receipt of ICB. These relationships were significant when controlling for job satisfaction, commitment, procedural justice, hierarchical level, demographic similarity, and job similarity. Implications and directions for future research are addressed.
Bowler
Wm Matthew
WM
Department of Management, College of Business Administration, University of North Texas, Denton, TX 76201, USA. bowlerm@unt.edu
Brass
Daniel J
DJ
D033062:Friends; D006801:Humans; D007398:Interpersonal Relations; D012919:Social Behavior