Compliance: crafting quality care.
The concept of compliance involves the consistency and accuracy with which a client follows the regimen recommended by the veterinarian or other veterinary health care team member. Contrary to common belief, most compliance failures are not the direct result of a client's unwillingness to comply. This article will help the reader better appreciate the critical importance of effective communication by the entire veterinary health care team in achieving compliance. Success is predicated on an alliance between the practice team and the client. Certain paradigms surrounding compliance in veterinary practice are discussed, and the positive outcomes of compliance, including optimal patient care, exceptional client service, employee career growth, and economic ramifications, are explored.
Wayner
Charles J
CJ
Global Veterinary Practice Health(SM), Hill's Pet Nutrition, Inc., 400 SW Eighth Avenue, Topeka, KS 66603-3945, USA. Chuck_Wayner@hillspet.com
Heinke
Marsha L
ML
D000818:Animals; D003142:Communication; D006801:Humans; D010346:Patient Care Management / Q000592:standards; D010349:Patient Compliance; D011787:Quality of Health Care; D014481:United States; D014730:Veterinary Medicine / Q000592:standards*