title: Making the first call count.
authors.affiliation: University Health Care, University of Utah Health Sciences Center, USA. gregory.mcfarlane@hsc.utah.edu
authors.forename: Greg
authors.initials: G
authors.lastname: McFarlane
mesh_terms: D017598:Efficiency, Organizational / Q000191:economics; D006751:Hospital Information Systems / Q000458:organization & administration*; D019982:Organizational Case Studies; D012984:Software; D014589:Utah