title: What's in a service? Consumers' views of Australian mental health services.
abstract: This paper reports on a series of interviews with consumers of mental health services, conducted as part of the Consumer Evaluation of Mental Health Services project (CEO-MHS). With one of our overarching aims being to develop a consumer oriented and consumer directed method of evaluating mental health services, we considered seeking consumers' views of mental health services, using qualitative interviews, to be essential. Consumer Researchers from the team conducted 33 interviews in NSW, Australia. Eleven themes emerged from analysis of the interview data and these themes are described in detail.
authors.affiliation: NSW Consumer Advisory Group, Mental Health INC. mhcopes@tpg.com.au
authors.forename: Gillian
authors.initials: G
authors.lastname: Malins
authors.forename: Lindsay
authors.initials: L
authors.lastname: Oades
authors.forename: Linda
authors.initials: L
authors.lastname: Viney
authors.forename: Sam
authors.initials: S
authors.lastname: Aspden
mesh_terms: D000328:Adult; D000368:Aged; D001315:Australia; D005260:Female; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D001523:Mental Disorders / Q000523:psychology* / Q000628:therapy*; D008605:Mental Health Services / Q000592:standards*; D028642:Persons with Psychiatric Disorders / Q000523:psychology; D008875:Middle Aged; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires