Morbidity and older persons' perceptions of the quality of their primary care.
OBJECTIVE
To quantify the association between community-dwelling older persons' level of morbidity and their perceptions of the quality of their primary care.


METHODS
Cross-sectional study.


METHODS
Urban primary care practice.


METHODS
A sample of community-dwelling members of a capitated health plan aged 65 and older who were patients of four general internists in one urban practice (N = 120).


METHODS
The Johns Hopkins Adjusted Clinical Groups case-mix system was used to designate a person's aggregate morbidity level as moderate or high depending on the number and types of chronic conditions they had. Aspects of quality of primary care (physician-patient communication, interpersonal treatment, knowledge of patient, integration of care, and trust in physician) were assessed using the Primary Care Assessment Survey.


RESULTS
All participants were classified as having moderate (41%) or high morbidity (59%). Older adults with high morbidity assigned a lower rating to all aspects of quality of primary care (physician-patient communication (P = .001), interpersonal treatment (P = .002), knowledge of patient (P = .03), integration of care (P = .004), and trust in physician (P = .01)) than those with moderate morbidity. The differences in quality of primary care remained statistically significant after controlling for age, sex, race, and education level.


CONCLUSIONS
Older persons with multiple chronic conditions report inadequate quality of primary care and dissatisfaction with their care. Those with high morbidity levels experience poorer quality of primary care than those with moderate morbidity in all five aspects measured here.
Shadmi
Efrat
E
Department of Health Policy and Management, Bloomberg School of Public Health, School of Medicine, Johns Hopkins University, Baltimore, Maryland, USA. eshadmi@univ.haifa.ac.il
Boyd
Cynthia M
CM
Hsiao
Chun-Ju
CJ
Sylvia
Martha
M
Schuster
Alyson B
AB
Boult
Chad
C
D000368:Aged; D003430:Cross-Sectional Studies; D005260:Female; D015577:Geriatric Assessment / Q000379:methods*; D007722:Health Knowledge, Attitudes, Practice; D006304:Health Status; D006801:Humans; D008297:Male; D009017:Morbidity / Q000639:trends*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011320:Primary Health Care / Q000592:standards*; D011787:Quality of Health Care; D011795:Surveys and Questionnaires; D014505:Urban Population