The Balanced Scorecard versus Total Quality Management: which is better for your organization?
Today's health care organizations must deal with managed care, government oversight, aging baby boomers, new technologies, and increasing pharmaceutical prices. It is imperative that health care organizations adopt some form of business strategy to manage the vast amount of information available. Two of the more popular strategies among health care organizations are the Balanced Scorecard and Total Quality Management. Which one of the strategies is best for an organization? The answer to this question is that it depends on the organization. This article provides the fundamentals of each strategy and contrasts their strengths and weaknesses, so that interested organizations can make informed decisions regarding the best strategy for each organization.
Schwartz
Jay
J
U.S. Army Medical Service, San Antonio, TX 78247, USA.
D019985:Benchmarking; D003659:Decision Making, Organizational; D017598:Efficiency, Organizational; D006801:Humans; D008887:Military Medicine / Q000592:standards*; D009937:Organizational Objectives; D016730:Program Development; D019984:Quality Indicators, Health Care; D017749:Total Quality Management; D014481:United States