Four core communication skills of highly effective practitioners.
For 40 years, medical researchers have been studying physician-patient interactions, and the results of these studies have yielded three basic conclusions: physician-patient interactions have an impact on patient health, patient and physician satisfaction, adherence to medical recommendations, and malpractice risk; communication is a core clinical skill and an essential component of clinical competence; and appropriate training programs can significantly change medical practitioners' communication knowledge, skills, and attitudes. Many of these findings are applicable to the practice of veterinary medicine.
Shaw
Jane R
JR
Argus Institute, Department of Clinical Sciences, College of Veterinary Medicine and Biomedical Sciences, Colorado State University, 300 West Drake Road, Fort Collins, CO 80523, USA. jane.shaw@colostate.edu
D002983:Clinical Competence; D003142:Communication; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011361:Professional Competence; D014481:United States; D018634:Veterinarians / Q000523:psychology*; D014730:Veterinary Medicine / Q000592:standards