[The doctor-patient conversation: profession and art].
Communication errors between physician and patient are the most frequent cause of treatment errors. On the other hand, a structured dialogue expedites the diagnostic and therapeutic processes. It is based on understanding, perceiving emotions, clarifying the patient's wishes, expanding options, defining goals as well as the prompt preparation for possible setbacks.
Institut für Allgemeinmedizin Charité Campus Mitte Humboldt-Univesität Berlin. margareta.kampmann@charite.de
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D002983:Clinical Competence; D003142:Communication; D003144:Communication Barriers; D003937:Diagnosis, Differential; D004644:Emotions; D005194:Family Practice; D005858:Germany; D006801:Humans; D019300:Medical Errors; D010819:Physician's Role; D010817:Physician-Patient Relations