Managing mental health disability in the workplace.
Jane is a 51-year-old customer-service representative for a utility company's customer-service call center. She has worked in this capacity for almost 10 years. She was considered an exemplary employee, received commendations at work, and was in line for a promotion to a supervisory position. Unexpectedly, she was assigned a new supervisor. Her performance began to decline, and her relationship with her supervisor became fraught with tension. A week later, Jane filed a grievance with her human resources department stating that her supervisor was verbally abusive, humiliated her in front of coworkers, and refused to accommodate her recently developing back pain.
Behavioral Medical Interventions, Minneapolis, Minnesota, USA.
Mark
M
Raderstorf
Jennifer
J
Kurtz
D000041:Absenteeism; D002055:Burnout, Professional / Q000175:diagnosis / Q000523:psychology / Q000534:rehabilitation*; D019090:Case Management / Q000458:organization & administration*; D004185:Disability Evaluation; D004645:Empathy; D005260:Female; D006801:Humans; D001523:Mental Disorders / Q000175:diagnosis / Q000523:psychology / Q000534:rehabilitation*; D008875:Middle Aged; D009786:Occupational Health Services / Q000458:organization & administration*; D010344:Patient Advocacy; D019989:Persons with Intellectual Disabilities / Q000523:psychology / Q000534:rehabilitation*; D024382:Professional Role; D011369:Professional-Patient Relations; D012307:Risk Factors; D012944:Social Support; D017132:Workplace / Q000458:organization & administration / Q000523:psychology