Same systems, different outcomes--comparing the implementation of computerized physician order entry in two Dutch hospitals.
OBJECTIVE
To compare the outcome of the implementation of computerized physician order entry (CPOE) systems in two Dutch hospitals.


METHODS
Qualitative research methods, including interviews in both hospitals, observations of system in use, observations of staff meetings and document analysis were used to understand the implementation of CPOE. The transcribed texts and implementation documents were analyzed for relevant concepts. The transcripts and field notes were analyzed using a heuristic success and failure model with medical work as the primary focus.


RESULTS
Occasions that determined the outcome of the implementation were classified according to factors that may influence the success or failure of implementing systems.


CONCLUSIONS
The themes and patterns that emerged from the data helped validate the concept of medical work as the primary focus of our analysis model; in addition the concept of a support base necessary to accept changes in medical work that result from introducing CPOE may help to understand the different implementation outcomes.
Institute of Health Policy and Management, Erasmus University Medical Center, P.O. Box 1738, 3000 DR Rotterdam, The Netherlands. j.aarts@erasmusmc.nl
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D004059:Diffusion of Innovation; D005069:Evaluation Studies as Topic; D006783:Hospitals, State; D050316:Medical Order Entry Systems / Q000458:organization & administration*; D009426:Netherlands