Managing mental health disability in the workplace.
Jane is a 51-year-old customer-service representative for a utility company's customer-service call center. She has worked in this capacity for almost 10 years. She was considered an exemplary employee, received commendations at work, and was in line for a promotion to a supervisory position. Unexpectedly, she was assigned a new supervisor. Her performance began to decline, and her relationship with her supervisor became fraught with tension. A week later, Jane filed a grievance with her human resources department stating that her supervisor was verbally abusive, humiliated her in front of coworkers, and refused to accommodate her recently developing back pain.
Raderstorf
Mark
M
Behavioral Medical Interventions, Minneapolis, Minnesota, USA.
Kurtz
Jennifer
J
D000041:Absenteeism; D002055:Burnout, Professional / Q000175:diagnosis / Q000523:psychology / Q000534:rehabilitation*; D019090:Case Management / Q000458:organization & administration*; D004185:Disability Evaluation; D004645:Empathy; D005260:Female; D006801:Humans; D001523:Mental Disorders / Q000175:diagnosis / Q000523:psychology / Q000534:rehabilitation*; D008875:Middle Aged; D009786:Occupational Health Services / Q000458:organization & administration*; D010344:Patient Advocacy; D019989:Persons with Intellectual Disabilities / Q000523:psychology / Q000534:rehabilitation*; D024382:Professional Role; D011369:Professional-Patient Relations; D012307:Risk Factors; D012944:Social Support; D017132:Workplace / Q000458:organization & administration / Q000523:psychology