[Crises of trust].
Extensive media coverage is warning of a crisis of trust that has emerged as a serious issue in our society. This article explores the meaning of "crisis," concepts of crisis management, mechanisms for building trust, and the underlying significance of trust and distrust. Evidence is adduced to testify to the erosion of trust and factors in our society that reflect the potential for crises of trust. Organizational decision makers, including hospital managers, are urged to identify and reflect upon weaknesses in their organizations in order that remedial action can be taken to preempt such crises.
Chen
Thai-Form
TF
Graduate School of Business and Operastions Management, Chang Jung Christian University.
Tseng
Hsing-Chau
HC
D006801:Humans; D009732:Nursing Care; D012308:Risk Management; D035502:Trust