Correlation among client satisfaction, nursing perception of outcomes, and organizational variables.
Client satisfaction as an outcome measure provides useful information to home healthcare managers. After a review of client satisfaction instruments in home healthcare, a study of 38 home health sites indicated that clients had a high level of satisfaction with nursing care. A correlational descriptive study compared the client satisfaction to the Community Health Nursing Outcomes Inventory. Findings suggest that client satisfaction was higher when nurses perceive meeting clients' psychosocial needs, when nurses and supervisors maintain a good working relationship, and when nurses use guidelines to direct nursing practice.
Greenville Technical College, Nursing Department, Greenville, SC 29606, USA. mkroposki@charter.net
Margaret
M
Kroposki
Judith W
JW
Alexander
D001291:Attitude of Health Personnel; D006699:Home Care Services / Q000592:standards*; D006801:Humans; D009732:Nursing Care / Q000592:standards*; D015403:Nursing Evaluation Research; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D017410:Practice Guidelines as Topic; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires