[Customer satisfaction study in two roman hospitals: comparison between "cook & serve" and "cook & chill"].
We studied patient's satisfaction rate for hospital dishes comparing "cook & chill" method with "cook & serve". As principal instrument we used a comparative questionnaire, anonymous and self-compiled, which is able to evaluate the differences of customer satisfaction's rate between the two methods.
Perata
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Dipartimento di Scienze di Sanità Pubblica G. Sanarelli, Università degli Studi di Roma La Sapienza. edea.perata@uniroma1.it
Ferrari
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Tarsitani
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D003296:Cooking / Q000592:standards*; D005260:Female; D005521:Food Service, Hospital / Q000592:standards*; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D012384:Rome