title: [Customer satisfaction study in two roman hospitals: comparison between "cook & serve" and "cook & chill"].
abstract: We studied patient's satisfaction rate for hospital dishes comparing "cook & chill" method with "cook & serve". As principal instrument we used a comparative questionnaire, anonymous and self-compiled, which is able to evaluate the differences of customer satisfaction's rate between the two methods.
authors.affiliation: Dipartimento di Scienze di Sanità Pubblica G. Sanarelli, Università degli Studi di Roma La Sapienza. edea.perata@uniroma1.it
authors.forename: E
authors.initials: E
authors.lastname: Perata
authors.forename: P
authors.initials: P
authors.lastname: Ferrari
authors.forename: G
authors.initials: G
authors.lastname: Tarsitani
mesh_terms: D003296:Cooking / Q000592:standards*; D005260:Female; D005521:Food Service, Hospital / Q000592:standards*; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D012384:Rome