title: Patient satisfaction: the past directs the way to the future.
authors.affiliation: North Colorado Medical Center, Greeley, USA. Judith.Walker@Bannerhealth.com
authors.forename: Judith K
authors.initials: JK
authors.lastname: Walker
mesh_terms: D001291:Attitude of Health Personnel; D003625:Data Collection; D003627:Data Interpretation, Statistical; D004645:Empathy; D019317:Evidence-Based Medicine / Q000458:organization & administration; D005544:Forecasting; D006272:Health Facility Environment / Q000458:organization & administration; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D007258:Informed Consent; D007857:Leadership; D020380:Needs Assessment; D010043:Outcome and Process Assessment, Health Care; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D011369:Professional-Patient Relations; D017749:Total Quality Management / Q000458:organization & administration*