Words for the wise: defusing combative patient behavior through verbal intervention.
The successful use of verbal techniques, body language, personal space, and para-verbal communication to defuse actions of combative patients can result in a safer workplace for all concerned.
Johnson
Jordan W
JW
Cushman & Wakefield Property Services, USA.
D000374:Aggression; D006801:Humans; D016272:Occupational Health; D010361:Patients / Q000523:psychology*; D010565:Persuasive Communication; D011369:Professional-Patient Relations; D012637:Security Measures; D014481:United States; D017132:Workplace / Q000523:psychology