Customer service for security staff the "CARES" way.
When a medical center establishes an institution-wide customer service strategy, how does its Protective Services Department develop a department-specific program which links to the umbrella program. The authors spell out the philosophy, elements and employee interactions of their department's customer service training program.
Morris
Ronald J
RJ
Protective Services, Children's Hospital Medical Center, Cincinnati, OH, USA.
Yaross
Dan
D
D003258:Consumer Behavior; D006776:Hospitals, Pediatric / Q000458:organization & administration*; D006801:Humans; D007318:Inservice Training; D009820:Ohio; D019982:Organizational Case Studies; D016730:Program Development; D012637:Security Measures / Q000458:organization & administration*