Health management information system: a tool to gauge patient satisfaction and quality of care.
The health management information system (HMIS) is an instrument which could be used to improve patient satisfaction with health services by tracking certain dimensions of service quality. Quality can be checked by comparing perceptions of services delivered with the expected standards. The objective of the HMIS would be to record information on health events and check the quality of services at different levels of health care. The importance of patient assessment is a part of the concept of giving importance to patient's views in improving the quality of health services. Expected benefits include enhancing patient satisfaction through improved communication; greater provider sensitivity towards patients; enhanced community awareness about the quality of services; and overall better use of services in the health system.
Health Systems Division, Department of Community Health Sciences, Aga Khan University, Karachi, Pakistan. babar.shaik@aku.ed
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BT
Shaikh
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F
Rabbani
D001291:Attitude of Health Personnel; D019985:Benchmarking; D003142:Communication; D003625:Data Collection; D004645:Empathy; D019538:Health Care Surveys; D006801:Humans; D008331:Management Information Systems / Q000706:statistics & numerical data*; D010043:Outcome and Process Assessment, Health Care; D010154:Pakistan; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D018802:Patient-Centered Care / Q000458:organization & administration; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D017749:Total Quality Management / Q000458:organization & administration