Customer service for security staff the "CARES" way.
When a medical center establishes an institution-wide customer service strategy, how does its Protective Services Department develop a department-specific program which links to the umbrella program. The authors spell out the philosophy, elements and employee interactions of their department's customer service training program.
Protective Services, Children's Hospital Medical Center, Cincinnati, OH, USA.
Ronald J
RJ
Morris
Dan
D
Yaross
D003258:Consumer Behavior; D006776:Hospitals, Pediatric / Q000458:organization & administration*; D006801:Humans; D007318:Inservice Training; D009820:Ohio; D019982:Organizational Case Studies; D016730:Program Development; D012637:Security Measures / Q000458:organization & administration*