Benchmarking physician performance, Part 1.
The performance of 16 primary care physicians in the same medical specialty and university clinic is compared using data envelopment analysis (DEA) efficiency scores. DEA is capable of modeling multiple criteria and automatically determines the relative weights of each performance measure. In this research, the performance measures include physician work relative value units (RVUs) as an input variable and patient satisfaction and total billable charges as the two output variables. The results provide insights into: 1. Who are the best-performing physicians? 2. Who are the underperforming physicians? 3. How can underperforming physicians improve? 4. What are the underperformers' performance targets? 5. How do you deal with full- and part-time physicians in a university setting? This research also provides a preliminary framework for how work measurement and DEA analysis can be used as a basis for a medical team or physician compensation system.
Collier
David A
DA
The Ohio State University, Fisher College of Business, Department of Management Sciences, 2100 Neil Avenue, Columbus, OH 43210, USA. collier.4@osu.edu
Collier
Cindy Eddins
CE
Kelly
Thomas M
TM
D019985:Benchmarking; D006801:Humans; D010820:Physicians / Q000592:standards*; D011361:Professional Competence / Q000592:standards; D015895:Relative Value Scales; D014481:United States