Conflict resolution.
The sooner conflict is identified and confronted, the more quickly it can be resolved (and the sooner, the better). When this is accomplished calmly and objectively, many areas of conflict will be eliminated. Addressing conflict as it arises also sends a clear message to the team that the practice seeks resolution, not punishment or negative consequences. In addition, the dentist and the office manager need to lead by example by avoiding gossip and encouraging open communication. The goal is to go from a parent-child relationship with the dental team to an adult-adult relationship using this series of managerial conflict resolution steps.
Levin
Roger
R
Levin Group Inc., 10 New Plant Court, Owings Mills, MD 21117, USA. rlevin@levingroup.com
D000328:Adult; D003220:Conflict, Psychological; D003797:Dental Staff / Q000523:psychology*; D004647:Employee Discipline; D004648:Employee Grievances; D006801:Humans; D011215:Practice Management, Dental