Walter A Shewhart, 1924, and the Hawthorne factory.
Best
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Lake Erie College of Osteopathic Medicine--Bradenton, Bradenton, Florida 34211, USA. markbest20@hotmail.com
Neuhauser
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D000704:Analysis of Variance; D015987:Effect Modifier, Epidemiologic; D004526:Efficiency; D006804:Ergonomics / Q000266:history; D049673:History, 20th Century; D007087:Illinois; D007221:Industry / Q000266:history* / Q000592:standards; D011786:Quality Control; D013597:Systems Analysis; D013685:Telecommunications / Q000266:history* / Q000295:instrumentation; D017749:Total Quality Management / Q000266:history* / Q000706:statistics & numerical data