[Application of European Model of Quality in Oncology].
OBJECTIVE
To assess a Medical Oncology Service using a healthcare setting version of the European Foundation for Quality Management (EFQM). To use this tool as training, an opportunity for participation and the base for checking the strategic planning.


METHODS
We use the EFQM Model adapted to healthcare centers EFQM as the evaluation instrument. It maintains scores and weights, only modifying vocabulary and simplifying that not relevant to the healthcare setting. Exercise was done with the "proform" system. Its advantage is that it uses standard formulas combined with open areas for discussion and presentation of ideas. It uses group sessions for agreement.


METHODS
2001 Management. Evaluation was performed in the second term of 2002.


RESULTS
58 strengths and 37 areas of improvement were identified. These elements were used to create a strategic document, which served as the basis for future improvement. The score reached was used as an internal reference to monitor service quality evolution.


CONCLUSIONS
The EFQM model is applicable in a Medical Oncology Service, although it would be desirable to have standardized quality indicators that permit a more objective and specific evaluation.
del Río
M P
MP
Servicio de Oncología Médica, Hospital Universitario La Paz, Madrid.
Feliu
J
J
Roch
I
I
Sánchez
A
A
Ordóñez
A
A
García-Caballero
J
J
González-Barón
M
M
D005060:Europe; D008495:Medical Oncology / Q000592:standards*; D017146:Models, Organizational; D017749:Total Quality Management