Does patient satisfaction contribute to nursing care quality?
The use of patient satisfaction tools is routine in healthcare facilities. What actually do the results of patient satisfaction surveys tell us about the quality of nursing care? The purpose of this article is to provide a discussion about patient satisfaction and nursing care. Recommendations are offered about how patient satisfaction may be used to improve nursing care and what changes may be needed to achieve a high level of patient satisfaction.
Ervin
Naomi E
NE
School of Nursing, Eastern Michigan University, Ypsilanti, Michigan 48197, USA. nervin@emich.edu
D002755:Choice Behavior; D003625:Data Collection / Q000379:methods; D004645:Empathy; D006301:Health Services Needs and Demand; D006304:Health Status; D006801:Humans; D009042:Motivation; D009718:Nurse Administrators / Q000458:organization & administration / Q000523:psychology; D009723:Nurse-Patient Relations; D015401:Nursing Administration Research / Q000458:organization & administration; D009730:Nursing Assessment; D009732:Nursing Care / Q000523:psychology / Q000592:standards; D015403:Nursing Evaluation Research / Q000458:organization & administration; D017063:Outcome Assessment, Health Care; D010347:Patient Care Planning; D010353:Patient Education as Topic; D010358:Patient Participation / Q000379:methods / Q000523:psychology; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000592:standards*; D012648:Self Care / Q000523:psychology; D017749:Total Quality Management / Q000458:organization & administration