title: Parents influence and advance pediatric policy.
abstract: Consumers are driving outcomes in healthcare. In children's hospitals, the consumers are the parents and the patients. This article describes the process undertaken to respond to parents' requests to be present during the induction of anesthesia in their child. The process of changing long-standing practices in a complex organization undergoing major change in becoming a children's hospital is described in detail.
authors.affiliation: Banner Children's Hospital, Banner Desert Medical Center, Mesa, AZ 85202, USA.
authors.forename: Sue
authors.initials: S
authors.lastname: Eaton
authors.forename: Claire
authors.initials: C
authors.lastname: Everson
authors.forename: Jessica
authors.initials: J
authors.lastname: Jirava
authors.forename: Cheryl
authors.initials: C
authors.lastname: Zwingman-Bagley
mesh_terms: D000758:Anesthesia / Q000523:psychology*; D001130:Arizona; D002648:Child; D002673:Child, Hospitalized; D004282:Documentation; D005544:Forecasting; D006764:Hospitals, Community; D006776:Hospitals, Pediatric; D006801:Humans; D009741:Nursing Staff, Hospital / Q000193:education; D009936:Organizational Innovation; D016134:Organizational Policy; D010290:Parents / Q000193:education / Q000523:psychology*; D010358:Patient Participation / Q000379:methods / Q000523:psychology; D010371:Pediatric Nursing / Q000193:education / Q000458:organization & administration; D010372:Pediatrics / Q000458:organization & administration*; D011300:Preoperative Care / Q000379:methods / Q000523:psychology; D013664:Teaching Materials; D014789:Visitors to Patients / Q000193:education / Q000523:psychology*