title: HSCL LibQUAL+ 2004: from numbers and graphs to practical application.
abstract: The University of Florida Health Science Center Libraries created a task force representing various departments to review data from its 2004 LibQUAL+ survey. This review compared results from the 2002 and 2004 LibQUAL+ surveys, and the data from the Association of Academic Health Science Libraries 2004 cohort. The task force analyzed the key components of the LibQUAL+ survey: Affect of Service, Information Control, Library as Place, and user comments. At the conclusion of this review, the task force made recommendations and suggestions along departmental lines to meet the patrons' needs and expectations. In addition to following the task force recommendations, the Libraries independently implemented several new services and hired additional personnel after the completion of the 2004 survey. Combined, these changes should improve overall library service and increase customer satisfaction. Looking towards the 2006 LibQUAL+ survey, the task force will be convened in advance and will guide the entire process.
authors.affiliation: George A. Smathers Library, University of Florida, PO Box 100206, Gainesville, FL 32611, USA. mfoss@uflib.edu
authors.forename: Michelle M
authors.initials: MM
authors.lastname: Foss
authors.forename: Amy
authors.initials: A
authors.lastname: Buhler
authors.forename: Lenny
authors.initials: L
authors.lastname: Rhine
authors.forename: Beth
authors.initials: B
authors.lastname: Layton
mesh_terms: D003258:Consumer Behavior; D005431:Florida; D007993:Libraries, Medical; D009096:Multi-Institutional Systems; D019982:Organizational Case Studies; D011787:Quality of Health Care; D011795:Surveys and Questionnaires / Q000592:standards*; D014495:Universities