title: Program helps to boost co-pay collections.
abstract: Co-pays, when required, are collected at bedside during a visit by a facilitator. Patient phone surveys address staff care and compassion, responsiveness, communication, friendliness, and courtesy. Staff who meet pre-stated goals can increase compensation by as much as 6%.
mesh_terms: D000407:Alabama; D003669:Deductibles and Coinsurance; D006776:Hospitals, Pediatric / Q000191:economics* / Q000458:organization & administration; D019982:Organizational Case Studies