Balancing the balanced scorecard for a New Zealand mental health service.
Given the high prevalence of mental disorders, there is a need to evaluate mental health services to ensure they are efficient, effective, responsive and accessible. One method that is being used is the "balanced scorecard" which uses performance indicators in four quadrants to assess various dimensions of service provision. This case study describes the steps taken by a New Zealand mental health service to improve service management through greater use of key performance indicators in relation to preset targets using this approach.
Coop
Colleen F
CF
Mental Health, Otago District Health Board, Great King Street, Dunedin, Otago 9001, New Zealand. colleen.coop@otagodhb.govt.nz
D006801:Humans; D007256:Information Systems; D008605:Mental Health Services / Q000592:standards*; D009520:New Zealand; D019982:Organizational Case Studies; D011787:Quality of Health Care