Enhancing operational workflow and patient tracking in an ambulatory setting.
As Massachusetts General Hospital (MGH) was forging ahead with the completion of the new Yawkey Center for Outpatient Care, administrative groups began to struggle with how they would be able to function in the new building. They would be moving from smaller, isolated practice areas into much larger state-of-the-art facilities with shared common spaces. The affected practices were challenged with developing new workflows and communication processes. After an unsuccessful vendor search, teams from Partners/MGH Information Systems built a solution in-house, using the vendor search requirements as their functional specifications. The application, and the new building have been live since October 2004. The application now is managing 9,000 patients per appointments a day from all of the appointment scheduling systems used throughout the building. This case study will review how Massachusetts General used information systems to ensure success in its new 10-story ambulatory care center, and met the needs of clinicians, patients, staff, and practice managers.
Pauly
Greg
G
Massachusetts General Hospital, USA.
Jennings
Keith
K
Murray
James D
JD