Consumer-directed health insurance products: local-market perspectives.
During the past few years, health plans have focused product development on consumer-driven health plans. This paper examines how these products are faring in twelve Community Tracking Study (CTS) communities. Although there has been a proliferation in the number and variety of consumer-directed plan options available, employers have taken a cautious approach. Given the increased financial stake and decision-making responsibility consumers hold when enrolled in these plans, respondents expressed frustration that the availability of information support has lagged behind the demands placed on consumers.
Regopoulos
Lydia
L
Center for Studying Health System Change, Washington, DC, USA.
Christianson
Jon B
JB
Claxton
Gary
G
Trude
Sally
S