[Assessment of patient satisfaction after regional anaesthesia in two institutions].
OBJECTIVE
This study was designed to assess patient satisfaction after regional anaesthesia for limb surgery.


METHODS
An anaesthesia satisfaction questionnaire was developed, validated (Kappa coefficient) and submitted to 314 patients operated in two institutions (one university hospital with anaesthesiology residents and one specialised in orthopaedics with experienced anaesthesiologists). Items explored were information modalities, pain and anxiety during procedure and global satisfaction rated with four levels (very satisfied [VS], satisfied [S], partially satisfied [PS], non-satisfied [NS]). Patients were interviewed by telephone at postoperative D1 and D8 by a pharmacist student not involved in the patient's care.


RESULTS
Inspite of a high level of patient satisfaction at D8 (VS: 50%, S: 44%), some interesting aspects should be emphasised: a) sedation given before nerve block was not efficient to reduce anxiety and pain during procedure; b) VS levels decreased from D1 (56%) to D8 (50%) mainly because of late postoperative pain (after discharge) and discomforts; c) willingness to undergo the same nerve block again (294/314) was not correlated with patient's satisfaction since among PS and NS patients, a majority (9/15) wished for a block in case of renewed limb surgery; d) multivariate analysis showed that VS level was highly correlated with the quality of communication by the anaesthesiologist mainly for informations about pre and postoperative periods. No correlation was found with pain level during procedure; e) satisfaction levels were not different in the two institutions.


CONCLUSIONS
This study has emphasised some important factors of patient satisfaction which were not sufficiently taken into account in our daily practice.
Montenegro
A
A
Service d'anesthésie-réanimation chirurgicale, hôpital de Hautepierre, 67098 Strasbourg cedex, France.
Pourtalés
M-C
MC
Greib
N
N
End
E
E
Gaertner
E
E
Tulasne
P-A
PA
Pottecher
T
T
D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000704:Analysis of Variance; D000765:Anesthesia, Conduction; D001007:Anxiety / Q000453:epidemiology / Q000523:psychology; D005121:Extremities / Q000601:surgery; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009407:Nerve Block; D019637:Orthopedic Procedures; D010149:Postoperative Pain / Q000453:epidemiology / Q000523:psychology; D017060:Patient Satisfaction; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires; D013689:Telephone