title: E-service learning: A pedagogic innovation for healthcare management education.
abstract: This paper proposes an innovation in service learning that we identify as e-service learning. By adding the "e" to service learning, we create a service learning model that is dynamic, mediated by technology, and delivered online. This paper begins by examining service learning, which is a distinct learning concept. Service learning furnishes students with opportunities for applied learning through participation in projects and activities in community organizations. The authors then define and conceptualize e-service learning, including the anticipated outcomes of implementation such as enhanced access, quality, and cost effectiveness of healthcare management education. Because e-service learning is mediated by technology, we identify state of the art technologies that support e-service learning activities. In addition, possible e-service learning projects and activities that may be included in healthcare management courses such as finance, human resources, quality, service management/marketing and strategy are identified. Finally, opportunities for future research are suggested.
authors.affiliation: University of Central Florida Regional Campuses, Southern Region, Health Services Administration Program, 1519 Clearlake Road, Cocoa, FL 32922, USA. dmalvey@mail.ucf.edu
authors.forename: Donna M
authors.initials: DM
authors.lastname: Malvey
authors.forename: Eileen F
authors.initials: EF
authors.lastname: Hamby
authors.forename: Myron D
authors.initials: MD
authors.lastname: Fottler
mesh_terms: D003479:Curriculum; D004059:Diffusion of Innovation; D020375:Education, Distance; D006270:Health Facility Administrators / Q000193:education*; D020407:Internet; D014481:United States