title: Accuracy and response time when clerks are used for telephone triage.
authors.affiliation: University of Alabama, Birmingham, The Children's Hospital of Alabama, Department of Pediatrics 35233, USA.
authors.forename: Ann E
authors.initials: AE
authors.lastname: Klasner
authors.forename: William D
authors.initials: WD
authors.lastname: King
authors.forename: Tanya B
authors.initials: TB
authors.lastname: Crews
authors.forename: Kathy W
authors.initials: KW
authors.lastname: Monroe
mesh_terms: D000407:Alabama; D000488:Allied Health Personnel; D005069:Evaluation Studies as Topic; D006776:Hospitals, Pediatric; D015277:Hotlines / Q000191:economics / Q000458:organization & administration / Q000706:statistics & numerical data*; D006801:Humans; D012189:Retrospective Studies; D013997:Time Factors; D014218:Triage / Q000379:methods* / Q000706:statistics & numerical data