Accuracy and response time when clerks are used for telephone triage.
Klasner
Ann E
AE
University of Alabama, Birmingham, The Children's Hospital of Alabama, Department of Pediatrics 35233, USA.
King
William D
WD
Crews
Tanya B
TB
Monroe
Kathy W
KW
D000407:Alabama; D000488:Allied Health Personnel; D005069:Evaluation Studies as Topic; D006776:Hospitals, Pediatric; D015277:Hotlines / Q000191:economics / Q000458:organization & administration / Q000706:statistics & numerical data*; D006801:Humans; D012189:Retrospective Studies; D013997:Time Factors; D014218:Triage / Q000379:methods* / Q000706:statistics & numerical data