title: A project to promote better communication with patients.
abstract: Good communication skills are essential when interacting with patients, especially when breaking bad news and dealing with difficult situations. National and local recognition of gaps in nurse education in such skills within the Forth Valley Acute Operating Division led to a multidisciplinary project that aimed to improve them. This article describes how this project was piloted.
authors.affiliation: Forth Valley Acute Operating Division, Stirlingshire.
authors.forename: Sandra
authors.initials: S
authors.lastname: Campbell
mesh_terms: D002983:Clinical Competence / Q000592:standards*; D003142:Communication; D004509:Education, Nursing, Continuing / Q000458:organization & administration; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D008495:Medical Oncology / Q000193:education / Q000592:standards; D017145:Models, Educational; D020380:Needs Assessment; D015402:Nursing Education Research; D009859:Oncology Nursing / Q000193:education / Q000592:standards; D010166:Palliative Care / Q000523:psychology / Q000592:standards*; D010348:Patient Care Team / Q000458:organization & administration*; D018024:Peer Review, Health Care; D010865:Pilot Projects; D011369:Professional-Patient Relations; D012606:Scotland; D013222:State Medicine / Q000592:standards; D017749:Total Quality Management / Q000458:organization & administration*; D014342:Truth Disclosure