Benchmarking physician performance, part 2.
Part 1 of this article (January-February 2006) reviewed ways of measuring the work of physicians through methods such as data envelopment analysis (DEA) and relative value units (RVUs). These techniques provide insights into: 1. Who are the best-performing physicians? 2. Who are the underperforming physicians? 3. How can underperforming physicians improve? 4. What are the underperformers' performance targets? 5. How do you deal with full- and part-time physicians in a university setting? Part 2 compares the performance of 16 primary care physicians in the same medical specialty using DEA efficiency scores. DEA is capable of modeling multiple criteria and automatically determines the relative weights of each performance measure. This research also provides a preliminary framework for how work measurement and DEA can be used as a basis for a medical team or physician compensation system.
Collier
David A
DA
Ohio State University, Fisher College of Business, Department of Management Sciences, Columbus 43210, USA. collier.4@osu.edu
Collier
Cindy Eddins
CE
Kelly
Thomas M
TM
D019985:Benchmarking; D004650:Employee Performance Appraisal; D006801:Humans; D010820:Physicians / Q000592:standards*; D014481:United States