Consumer-directed care: what will it mean to your business office?
As healthcare costs continue to escalate, consumer-directed care is emerging as a means for patients to gain greater control over their healthcare decisions--including where their dollars are going. While no one knows what effect this trend ultimately will have, HFMA, with sponsorship from McKesson Corporation, convened a group of five senior financial executives this spring in San Antonio to gain greater perspective on changes the business office is likely to face. This "visioning" session serves to spark others to examine potential repercussions of the trend within their own markets and actions needed to prepare for what may come.
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