Staying on course with strategic metrics.
Providers need to understand the various types of metrics, the importance of each type, and how to use them effectively. Providers should use strategic metrics to monitor implementation of their organization's strategic plan. To overcome obstacles to successful use of strategic metrics, providers should communicate the organization's strategic intent, establish accountability for achieving the targets, and ensure buy-in through review of metrics and involvement of appropriate people.
Krentz
Susanna E
SE
Strategy Practice, Mitretek Healthcare, Chicago, USA. susie.krentz@mitretek.org
DeBoer
Aaron M
AM
Preble
Sasha N
SN
D004465:Economic Competition; D017598:Efficiency, Organizational; D005377:Financial Management, Hospital / Q000458:organization & administration*; D017408:Guidelines as Topic; D009937:Organizational Objectives; D014481:United States