title: Evaluation of the KA24 (Knowledge Access 24) service for health- and social-care staff in London and the south-east of England. Part 1: quantitative.
abstract: OBJECTIVE
  This two-part paper aims to identify the main transferable lessons learned from both the quantitative and qualitative evaluations of the Knowledge Access 24 (KA24) service of online databases and selected full-text journals for health and social care staff in London and the south-east of England. The quantitative evaluation analysed usage rates and user registration with the objective of measuring uptake by previously disadvantaged staff, and to inform the subsequent qualitative survey.
  
  
  METHODS
  User and usage data were analysed by type of NHS Trust, by type of user, and by what was being used. The evaluation assessed development in user registration and usage of both databases and journals over a 2-year period. Data were aggregated and analysed both monthly and quarterly.
  
  
  RESULTS
  Usage levels increased, but uptake in both the mental health and primary care sectors was comparatively slow. Nurses and allied professionals used the service more than doctors. The increase in usage of full-text journals over the usage of databases was marked.
  
  
  CONCLUSIONS
  Previously disadvantaged staff used electronic resources. A qualitative survey was needed to identify the main enablers and barriers to uptake.
authors.affiliation: Department of Information Studies, University of Wales Aberystwyth, Aberystwyth, UK.
authors.forename: Barbara
authors.initials: B
authors.lastname: Cumbers
authors.forename: Christine
authors.initials: C
authors.lastname: Urquhart
authors.forename: Jane
authors.initials: J
authors.lastname: Durbin
mesh_terms: D003153:Community Health Services / Q000458:organization & administration* / Q000706:statistics & numerical data; D004739:England / Q000453:epidemiology; D005069:Evaluation Studies as Topic; D006801:Humans; D016247:Information Storage and Retrieval / Q000706:statistics & numerical data; D020407:Internet / Q000706:statistics & numerical data*; D007993:Libraries, Medical / Q000706:statistics & numerical data; D007999:Library Services / Q000706:statistics & numerical data*; D008131:London / Q000453:epidemiology; D008503:Medical Staff / Q000706:statistics & numerical data*; D009862:Online Systems / Q000706:statistics & numerical data*; D012947:Social Work / Q000706:statistics & numerical data*