Enhancing the transfer of computer-assisted training proficiency in geographically distributed teams.
The authors examined factors that determine whether knowledge gained from computer-assisted (i.e., technology-based) team training in a geographically distributed team (GDT) context transfers to organizational results. They examined the moderating effects of team trust, technology support, and leader experience on the relation between teams' average individual training proficiency on a computer-assisted (i.e., CD-ROM-based) training program and team performance as assessed by team customer satisfaction ratings. Using data collected from 40 GDTs in a high-technology company, the authors found that the relation between teams' average training proficiency and team performance was complex and moderated by several factors. In particular, teams' average training proficiency had a positive association with customer satisfaction when GDTs were higher, rather than lower, in both trust and technology support and when team leaders had longer, rather than shorter, levels of tenure with their specific team.
Kirkman
Bradley L
BL
Department of Management, Mays School of Business, Texas A&M University, College Station, TX 77843, USA. brad.kirkman@tamu.edu
Rosen
Benson
B
Tesluk
Paul E
PE
Gibson
Cristina B
CB
D000328:Adult; D003658:Decision Making, Computer-Assisted; D004651:Employment / Q000458:organization & administration*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D013663:Teaching / Q000379:methods*; D014163:Transfer, Psychology; D000078329:Workforce