Supervisory guidance and behavioral integrity: relationships with employee citizenship and deviant behavior.
The authors examined the effects of supervisory guidance (providing instruction to employees) and behavioral integrity (a pattern of word-deed alignment) on employee organizational citizenship behavior (OCB) and deviant behavior. Results revealed a pattern of Supervisory Guidance x Behavioral Integrity interaction effects, such that relationships between guidance and outcome variables were dependent on the level of behavioral integrity exhibited by supervisors. The interactions suggest a positive relationship between supervisory guidance and OCBs when behavioral integrity is high but also a positive relationship between guidance and deviant behavior when behavioral integrity is low. These results were consistent across 2 independent field samples: 1 assessing individual employee perceptions of supervisory behavior and the other assessing aggregate perceptions of supervisory behavior among employees in bank branches.
Dineen
Brian R
BR
Management Area, Gatton College of Business and Economics, University of Kentucky, Lexington, KY 40506, USA. brian.dineen@uky.edu
Lewicki
Roy J
RJ
Tomlinson
Edward C
EC
D004651:Employment / Q000458:organization & administration* / Q000523:psychology*; D006801:Humans; D001523:Mental Disorders / Q000523:psychology*; D008960:Models, Psychological; D012919:Social Behavior; D011795:Surveys and Questionnaires; D000078329:Workforce