title: Operator assistance with process improvement. NIATx helps one agency reduce waiting times from 21 days to 24 hours.
authors.affiliation: Network for the Improvement of Addiction Treatment, USA. fitzgerald0506@behavioral.net
authors.forename: Maureen
authors.initials: M
authors.lastname: Fitzgerald
mesh_terms: D000293:Adolescent; D000328:Adult; D001071:Appointments and Schedules; D002648:Child; D003299:Cooperative Behavior; D017598:Efficiency, Organizational; D005582:Foundations; D006297:Health Services Accessibility / Q000458:organization & administration*; D006801:Humans; D007629:Kentucky; D017064:Process Assessment, Health Care / Q000458:organization & administration*; D055502:Secondary Prevention; D016320:Substance Abuse Treatment Centers / Q000458:organization & administration* / Q000592:standards / Q000706:statistics & numerical data; D019966:Substance-Related Disorders / Q000523:psychology / Q000628:therapy; D013689:Telephone; D017748:Time Management; D014495:Universities; D014850:Waiting Lists