title: Can you hear me? Voice recognition technology helped Erlanger Health System improve interaction with payers.
authors.affiliation: Erlanger Health System, Chattanooga, Tenn, USA.
authors.forename: Rita
authors.initials: R
authors.lastname: Bowen
authors.forename: Pamela
authors.initials: P
authors.lastname: Bassler
mesh_terms: D004059:Diffusion of Innovation; D017598:Efficiency, Organizational / Q000191:economics*; D006751:Hospital Information Systems; D008329:Managed Care Programs; D019982:Organizational Case Studies; D049250:Speech Recognition Software; D013714:Tennessee