title: Patient satisfaction and related factors in Kerman hospitals.
abstract: To determine the level of patient satisfaction in hospitals in Kerman and to determine the factors affecting satisfaction, we did an analytic cross-sectional study on 3017 patients from March 2002 to March 2003. We used a 4-part questionnaire covering demographics, satisfaction, patients' needs and mental health status. Just over 50% of the patients were female. Mean age was 37.4 years (range 1-99 years). Just under 50% of patients were satisfied. There was a significant relationship between satisfaction and type of hospital (P < 0.001), ward (P < 0.006), education level (P < 0.004), history of hospitalization (P < 0.001), need for medical services (P < 0.001), health status (P < 0.001) and duration of hospitalization (P < 0.002).
authors.affiliation: Department of Biostatistics and Epidemiology, School of Health, Kerman University of Medical Sciences, Kerman, Islamic Republic of Iran. abahrampour@yahoo.com
authors.forename: A
authors.initials: A
authors.lastname: Bahramoour
authors.forename: F
authors.initials: F
authors.lastname: Zolala
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D002648:Child; D002675:Child, Preschool; D003430:Cross-Sectional Studies; D005260:Female; D019538:Health Care Surveys; D006304:Health Status; D016304:Hospitals, Private; D006779:Hospitals, Public; D006784:Hospitals, Teaching; D006801:Humans; D007223:Infant; D007297:Inpatients / Q000193:education / Q000523:psychology*; D007492:Iran / Q000453:epidemiology; D007902:Length of Stay; D016015:Logistic Models; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000458:organization & administration*; D011795:Surveys and Questionnaires