title: Productivity management in the high complexity laboratory.
abstract: Productivity improvement is fast becoming an imperative for all healthcare operations as labor cost continue to increase while third party insurance reimbursements declines. All service industries in general, and health services in particular, are notorious for poor productivity gains as compared to manufacturing industries. In many areas of health services there has actually been negative productivity, where more labor is required to do the same things. The additive processes often used in health services will be a major problem if not reversed as the population ages and consumes more health services per capita.
authors.affiliation: JJoyce7@aol.com
authors.forename: John P
authors.initials: JP
authors.lastname: Joyce