Case study: reconciling the quality and safety gap through strategic planning.
An essential outcome of professional practice environments is the provision of high-quality, safe nursing care. To mitigate the quality and safety chasm, nursing leadership at St. Michael's Hospital undertook a strategic plan to enhance the nursing professional practice environment. This case study outlines the development of the strategic planning process: the driving forces (platform); key stakeholders (process and players); vision, guiding principles, strategic directions, framework for action and accountability (plan); lessons learned (pearls); and next steps to moving forward the vision, strategic directions and accountability mechanisms (passion and perseverance).
Jeffs
Lianne
L
Nursing/Clinical Research, St Michael's Hospital, Toronto, ON. jeffsl@smh.toronto.on.ca
Merkley
Jane
J
Jeffrey
Jana
J
Ferris
Ella
E
Dusek
Janice
J
Hunter
Catherine
C
D019985:Benchmarking / Q000458:organization & administration; D003299:Cooperative Behavior; D003659:Decision Making, Organizational; D004645:Empathy; D019317:Evidence-Based Medicine / Q000458:organization & administration; D006801:Humans; D007400:Interprofessional Relations; D016294:Models, Nursing; D017146:Models, Organizational; D009732:Nursing Care / Q000458:organization & administration*; D009741:Nursing Staff, Hospital / Q000193:education / Q000458:organization & administration* / Q000523:psychology; D009864:Ontario; D019982:Organizational Case Studies; D015279:Organizational Culture; D009936:Organizational Innovation; D009937:Organizational Objectives; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration; D010934:Planning Techniques; D017410:Practice Guidelines as Topic; D011361:Professional Competence / Q000592:standards; D016730:Program Development; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D017751:Safety Management / Q000458:organization & administration*