title: Measuring parent satisfaction with a neonatal hearing screening program.
abstract: The primary aim of the present study was to investigate parent satisfaction with a neonatal hearing screening program through use of a valid and reliable questionnaire developed for this purpose (Parent Satisfaction Questionnaire with Neonatal Hearing Screening Program; PSQ-NHSP). Eighty parents whose children had received hearing screening participated in this study. High levels of satisfaction were reported with more than 90% of parents satisfied with all aspects of the program.The PSQ-NHSP was analyzed for validity and reliability and demonstrated excellent internal consistency reliability (sigma = 0.94) and excellent test-retest reliability (p = 0.97). Content validity of the PSQ-NHSP was partially established by reviewing available literature on parent satisfaction studies in other pediatric health-care service programs. Construct validity of the PSQ-NHSP was indicated by a significant positive relationship between overall satisfaction and the three specific dimensions in the questionnaire. The satisfaction questionnaire was found to be a useful instrument for identifying service shortfalls, and routine use of the PSQ-NHSP in other neonatal hearing screening programs is recommended.
authors.affiliation: Division of Audiology, School of Health and Rehabilitation Sciences, University of Queensland, Queensland 4072, Australia.
authors.forename: Rafidah
authors.initials: R
authors.lastname: Mazlan
authors.forename: Louise
authors.initials: L
authors.lastname: Hickson
authors.forename: Carlie
authors.initials: C
authors.lastname: Driscoll
mesh_terms: D000328:Adult; D003258:Consumer Behavior; D005260:Female; D034381:Hearing Loss / Q000175:diagnosis*; D006801:Humans; D007223:Infant; D007231:Infant, Newborn; D008297:Male; D015997:Neonatal Screening / Q000379:methods* / Q000523:psychology*; D010290:Parents / Q000523:psychology*; D011795:Surveys and Questionnaires