title: Patient satisfaction with dental services at Ajman University, United Arab Emirates.
abstract: To provide information about the level of patient satisfaction with the dental care provided at the Faculty of Dentistry at Ajman University, 135 randomly selected patients, 50 males and 85 females, were surveyed. A questionnaire was used to collect data on personal details and information regarding current visit and use of the dental service. Most patients were Arabs; a minority were Indian. Most were satisfied with the care provided except for explanation of treatment options and the remoteness of the clinic. Measuring level of satisfaction is an important factor towards improving the service provided and should be monitored regularly.
authors.affiliation: Department of Dental Public Health, Ajman University, Ajman, United Arab Emirates. raghad69@yahoo.co.nz
authors.forename: R
authors.initials: R
authors.lastname: Hashim
mesh_terms: D000293:Adolescent; D000328:Adult; D002648:Child; D003142:Communication; D003729:Dental Care / Q000458:organization & administration / Q000523:psychology; D003752:Dental Health Services / Q000458:organization & administration*; D003812:Dentist-Patient Relations; D004522:Educational Status; D005260:Female; D019538:Health Care Surveys; D006297:Health Services Accessibility / Q000592:standards; D006301:Health Services Needs and Demand; D006801:Humans; D008297:Male; D008875:Middle Aged; D010353:Patient Education as Topic / Q000592:standards; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000458:organization & administration*; D012111:Residence Characteristics; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000458:organization & administration; D014479:United Arab Emirates; D014495:Universities