title: Hope in the midst of declining safety grades. Hospitals embrace change. Inteview by Robert Neil.
authors.forename: Samantha
authors.initials: S
authors.lastname: Collier
mesh_terms: D006769:Hospitals, General / Q000458:organization & administration*; D006801:Humans; D019300:Medical Errors / Q000517:prevention & control; D008910:Minnesota; D009936:Organizational Innovation; D011787:Quality of Health Care; D017751:Safety Management / Q000458:organization & administration / Q000592:standards*; D017749:Total Quality Management