title: Case study: Computer telephony and online surveys improve service quality.
authors.affiliation: Medical Engineering Department, University Health Network in Toronto, ON. Murat.Firat@uhn.on.ca
authors.forename: Murat
authors.initials: M
authors.lastname: Firat
authors.forename: Murray
authors.initials: M
authors.lastname: Rice
mesh_terms: D000465:Algorithms; D003195:Computer Communication Networks; D003201:Computers; D003258:Consumer Behavior; D003625:Data Collection; D006801:Humans; D007255:Information Services; D020407:Internet; D019982:Organizational Case Studies; D012984:Software; D011795:Surveys and Questionnaires; D013689:Telephone