Employer-driven consumerism: integrating health into the business model.
Consumer-driven health care is a misnomer. Notwithstanding the enormous role the individual consumer has to play in reshaping the U.S. health care delivery system, this article will focus on the employer as the key driver of change and innovation in the consumerism revolution. American Standard provides a case study of how one major employer has evaluated health care in the context of its business and aggressively integrated consumerism and health into the core of its business. Other companies will appropriately execute consumerism strategies in a fashion consistent with their own needs, culture, resources and populations. However, the principles supporting those strategies will be very much consistent.
Thompson
Michael
M
PricewaterhouseCoopers, New York, New York, USA.
Checkley
Joseph
J
D000328:Adult; D003132:Commerce / Q000191:economics / Q000458:organization & administration* / Q000592:standards; D003258:Consumer Behavior / Q000191:economics*; D004649:Employee Incentive Plans; D017049:Employer Health Costs; D006293:Health Promotion / Q000458:organization & administration*; D006801:Humans; D007318:Inservice Training; D008875:Middle Aged; D017146:Models, Organizational; D009786:Occupational Health Services / Q000191:economics / Q000458:organization & administration*; D019982:Organizational Case Studies; D010934:Planning Techniques; D017749:Total Quality Management; D014481:United States