How to do a telemedical consultation.
In a telemedical consultation, medical information is sought at a distance. Two techniques may be used: asynchronous ('store and forward') and synchronous ('realtime'). Asynchronous consultations have the advantage that the two parties do not have to be available simultaneously; email, for example, has been used successfully for teledermatology. Synchronous consultations depend on communication media such as the telephone, radio or videoconferencing. Successful videoconferencing will involve consideration of four factors: the environment, session initiation, dialogue and session closure. The environment is very important for good-quality consultations and involves planning, equipment and training. Recognizing the advantages and limitations of the available media combined with appropriate planning and training will maximize the utilization of teleconsultations.
Ferguson
James
J
A&E Department, Aberdeen Royal Infirmary, UK. j.ferguson@nhs.net
D003695:Delivery of Health Care / Q000379:methods*; D006801:Humans; D010358:Patient Participation / Q000523:psychology*; D017060:Patient Satisfaction; D019114:Remote Consultation / Q000379:methods*; D049269:Videoconferencing / Q000592:standards*