title: Performance indicators for information technology services at four community hospitals.
abstract: During the 2004/05 fiscal year, the Directors of Information Technology Services (ITS) at four Toronto-area hospitals agreed to participate in a detailed benchmarking exercise looking at ITS costs and services in their organizations. The indicators presented in this article highlight some of the findings from this data analysis.
authors.affiliation: Toronto East General Hospital.
authors.forename: Pegi
authors.initials: P
authors.lastname: Rappaport
authors.forename: Gerry
authors.initials: G
authors.lastname: Dimnik
authors.forename: Rodney
authors.initials: R
authors.lastname: Burns
authors.forename: Jamie
authors.initials: J
authors.lastname: Bowie
mesh_terms: D019985:Benchmarking; D002017:Budgets; D002170:Canada; D006751:Hospital Information Systems / Q000191:economics / Q000592:standards*; D006764:Hospitals, Community / Q000458:organization & administration*; D006801:Humans; D008330:Management Audit; D009864:Ontario; D019984:Quality Indicators, Health Care; D013597:Systems Analysis; D016526:Workload