title: Teaching essential elements of routine encounters: the "A"s and "Ex"s of achieving patient-physician satisfaction.
authors.affiliation: Hunterdon Medical Center Family Medicine Residency Program, Flemington, NJ 08822, USA. shilmbaum.terry@hunterdonhealthcare.org
authors.forename: Terry E
authors.initials: TE
authors.lastname: Shlimbaum
authors.forename: Nancy B
authors.initials: NB
authors.lastname: Ruddy
mesh_terms: D003142:Communication; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010821:Physicians, Family