title: Service charge. Establish programs that enhance the patient experience.
authors.affiliation: University of Maryland Medical Center, Baltimore, USA. dbrond@umm.edu
authors.forename: David
authors.initials: D
authors.lastname: Brond
mesh_terms: D006739:Hospital Administration / Q000379:methods*; D006801:Humans; D008389:Marketing of Health Services / Q000379:methods*; D020380:Needs Assessment; D017060:Patient Satisfaction; D011357:Product Line Management; D016730:Program Development; D011785:Quality Assurance, Health Care; D014481:United States