title: Connecting you now.
abstract: While NHS Direct downsizes its operations--with subsequent loss of nursing jobs--its Scottish counterpart, NHS 24, is moving in the opposite direction. But it has not all been plain sailing.
authors.forename: Kay
authors.initials: K
authors.lastname: Smith
mesh_terms: D000465:Algorithms; D002983:Clinical Competence; D002985:Clinical Protocols; D017598:Efficiency, Organizational; D006302:Health Services Research; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D007255:Information Services / Q000458:organization & administration*; D009740:Nursing Staff / Q000193:education / Q000458:organization & administration / Q000523:psychology; D010563:Personnel Turnover; D015397:Program Evaluation; D012606:Scotland; D013222:State Medicine; D014218:Triage / Q000458:organization & administration*