title: The patient-friendly practice.
abstract: In today's medical marketplace, patients see themselves as consumers of healthcare with certain customer-service expectations. The medical practice that is indifferent or resistant to these changes is at risk. Having a good understanding of patient-friendly changes can help a practice survive in a changing environment. A patient-friendly office will continue to meet the needs of the patient by adopting this new practice style.
authors.affiliation: Olney Consultants in Healthcare Management LLC, MD, USA. sharondooley@comcast.net
authors.forename: Sharon Kay
authors.initials: SK
authors.lastname: Dooley
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D011216:Practice Management, Medical / Q000458:organization & administration*; D014481:United States