The evaluation of family planning services given in Erzurum mother-child health and family planning centerin Eastern Turkey.
OBJECTIVE
This study was done on women who attended to Mother-Child Health and Family Planning (MCH-FP) center asking for FP services or materials. Data were collected about their opinion of the services and about the performance of the service itself.


METHODS
This is a descriptive and cross-sectional study composed of 235 women.


RESULTS
In Family Planning, counseling was done by midwifes in 67.3%, by nurses in 26.6%, and only 4.5% by doctors. Proper hygienic conditions were confirmed by 89% of the women, about the equipment the percentage was 91%. Privacy was taken care of properly in 95.5% of the cases. The quality of service with regard to waiting was expressed as not waiting at all in 22.6%, and 76.6% found free seats while waiting. The cleanliness of the waiting hall was appreciated by 97.4%. In general 95.7% of the attendants appreciated the kindliness of the staff.


CONCLUSIONS
This study reveals that the performances of the MCH-FP service are well appreciated by the public.
Eryilmaz
Gulsen
G
Ataturk University, School of Nursing, Erzurum, Turkey. eryilmaz@atauni.edu.tr
D000293:Adolescent; D000328:Adult; D016009:Chi-Square Distribution; D003258:Consumer Behavior; D003376:Counseling; D003430:Cross-Sectional Studies; D005193:Family Planning Services / Q000458:organization & administration*; D005260:Female; D006801:Humans; D006920:Hygiene; D008430:Maternal-Child Health Centers / Q000458:organization & administration*; D008875:Middle Aged; D009035:Mothers / Q000523:psychology*; D018907:Privacy; D015397:Program Evaluation; D014421:Turkey