Patient care transformation: the plan and the reality.
An explosion of new hospital building has created the opportunity for nurse leaders to transform the patient care experience with evidence-based architecture, technology innovations, and new patient care delivery models. The authors share the first-year results of the creation of a hospital of the future in which staff actively participated and addressed the challenges of transforming the patient care experience. Positive results include patient satisfaction at the 99th percentile, successful integration of 63 software applications, and energized nursing staff.
Drexler
Diane
D
Banner Estrella Medical Center, Phoenix, AZ 85037, USA. Diane.drexler@bannerhealth.com
Malloch
Kathy
K
D001130:Arizona; D001291:Attitude of Health Personnel; D003142:Communication; D003299:Cooperative Behavior; D003659:Decision Making, Organizational; D019317:Evidence-Based Medicine / Q000458:organization & administration*; D005544:Forecasting; D006301:Health Services Needs and Demand; D006749:Hospital Design and Construction / Q000379:methods*; D006801:Humans; D007374:Interior Design and Furnishings / Q000379:methods*; D007400:Interprofessional Relations; D007588:Job Satisfaction; D016294:Models, Nursing; D017146:Models, Organizational; D009937:Organizational Objectives; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration; D010348:Patient Care Team / Q000458:organization & administration; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D020415:Personnel Downsizing / Q000458:organization & administration