Consumer-directed health care: what to expect and what to do.
As consumer-directed health care grows, providers will need to develop competitive prices and make prices and payment options available to consumers. Providers should expect an increase in self-pay patients and be prepared to offer them financial counseling. Providers also will need to create a strategic plan and budget for CDHC.
Bauer
Jeffrey C
JC
Management Consulting Practice, ACS Healthcare Solutions, Dearborn, Mich, USA. jeff.bauer@acs-hcs.com
Hagland
Mark
M
D002017:Budgets; D003258:Consumer Behavior / Q000191:economics*; D003659:Decision Making, Organizational; D004465:Economic Competition; D005377:Financial Management, Hospital / Q000379:methods* / Q000639:trends; D006264:Health Benefit Plans, Employee / Q000639:trends*; D017722:Hospital Charges; D006801:Humans; D020402:Medical Savings Accounts; D010350:Patient Credit and Collection; D010934:Planning Techniques; D014481:United States