title: Piling up the points. An operations exec tells how her hospital's ES department improved its satisfaction scores.
authors.affiliation: Support Services Division, Stony Brook (NY) University Hospital, USA. dcarillo@notes.cc.sunysb.edu
authors.forename: Diane
authors.initials: D
authors.lastname: Carillo
mesh_terms: D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006801:Humans; D009518:New York; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000379:methods*