title: [Negotiations must be cultivated].
authors.affiliation: Operations-Pflegefachfrau im Spital Zofingen. monika.heller@gmx.ch
authors.forename: Monika
authors.initials: M
authors.lastname: Heller-Meier
mesh_terms: D003142:Communication; D006293:Health Promotion; D006801:Humans; D009723:Nurse-Patient Relations