A qualitative study of communication during joint teleconsultations at the primary-secondary care interface.
It has been suggested that joint teleconsultations can improve communication at the primary-secondary care interface. We examined data from a qualitative analysis of social interactions in teleconsultations between specialists and general practitioners. The primary interaction was between specialists and patients. The general practitioners mostly adopted a 'back seat role', listening and observing, but not becoming actively involved. Teleconsultations create a number of interactional difficulties, which are likely to impede implementation and sustainability.
MacFarlane
Anne
A
Department of General Practice, National University of Ireland, Galway, Republic of Ireland. anne.macfarlane@nuigalway.ie
Harrison
Robert
R
Murray
Elizabeth
E
Wallace
Paul
P
D001291:Attitude of Health Personnel; D003142:Communication; D004739:England; D005194:Family Practice / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007400:Interprofessional Relations; D008505:Medical Staff, Hospital / Q000458:organization & administration / Q000592:standards*; D010817:Physician-Patient Relations; D036301:Qualitative Research; D019114:Remote Consultation