Conflict resolution training in the NHS.
The following article is based on a presentation at AfPP's Annual Congress in October 2005. It deals with the increasing level of violence and aggression directed towards NHS staff in the workplace and advises on conflict resolution.
Molloy
Steve
S
Henderson
Iain
I
D002983:Clinical Competence; D003142:Communication; D003220:Conflict, Psychological; D006282:Health Personnel / Q000193:education* / Q000523:psychology; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D007400:Interprofessional Relations; D017008:Negotiating; D016272:Occupational Health; D012308:Risk Management / Q000458:organization & administration*; D013222:State Medicine; D006113:United Kingdom; D014754:Violence / Q000517:prevention & control* / Q000523:psychology; D017132:Workplace