Valuable human capital: the aging health care worker.
With the workforce growing older and the supply of younger workers diminishing, it is critical for health care managers to understand the factors necessary to capitalize on their vintage employees. Retaining this segment of the workforce has a multitude of benefits including the preservation of valuable intellectual capital, which is necessary to ensure that health care organizations maintain their competitive advantage in the consumer-driven market. Retaining the aging employee is possible if health care managers learn the motivators and training differences associated with this category of the workforce. These employees should be considered a valuable resource of human capital because without their extensive expertise, intense loyalty and work ethic, and superior customer service skills, health care organizations could suffer severe economic repercussions in the near future.
Collins
Sandra K
SK
College of Business and Administration, Southern Illinois University Carbondale, IL 62901, USA. skcollins@cba.siu.edu
Collins
Kevin S
KS
D000328:Adult; D000375:Aging; D006282:Health Personnel; D006280:Health Workforce; D006801:Humans; D008875:Middle Aged; D010558:Personnel Loyalty; D013192:Staff Development; D014481:United States