title: To refund or not to refund: what to do when a patient asks for money back.
authors.forename: Margaret Surowka
authors.initials: MS
authors.lastname: Rossi
mesh_terms: D003729:Dental Care / Q000191:economics / Q000331:legislation & jurisprudence*; D003812:Dentist-Patient Relations; D005250:Fees, Dental / Q000331:legislation & jurisprudence*; D006801:Humans; D008318:Malpractice / Q000331:legislation & jurisprudence; D010350:Patient Credit and Collection / Q000331:legislation & jurisprudence; D017060:Patient Satisfaction