title: Performance metrics for advanced access.
abstract: Advanced access is an outpatient scheduling technique that aims to provide sameday appointment access. It is designed to reduce the time patients must wait for a scheduled appointment and to improve continuity of care by matching daily appointment supply and demand. Factors that make it difficult to sustain initial success in achieving supply-demand balance include different practice styles of doctors, differences in panel compositions and patient preferences, and time-varying demand patterns. This article proposes several performance measures that can help clinic directors monitor and evaluate their advanced access implementation. We also discuss strategies for sustaining advanced access in the long run.
authors.affiliation: Graduate program in Industrial and Systems Engineering, Department of Mechanical Engineering, University of Minnesota, Minneapolis, USA.
authors.forename: Diwakar
authors.initials: D
authors.lastname: Gupta
authors.forename: Sandra
authors.initials: S
authors.lastname: Potthoff
authors.forename: Donald
authors.initials: D
authors.lastname: Blowers
authors.forename: John
authors.initials: J
authors.lastname: Corlett
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000553:Ambulatory Care / Q000458:organization & administration*; D001071:Appointments and Schedules; D002648:Child; D002675:Child, Preschool; D017598:Efficiency, Organizational; D005260:Female; D006297:Health Services Accessibility; D006801:Humans; D007223:Infant; D007231:Infant, Newborn; D008297:Male; D008875:Middle Aged; D014481:United States