Determinants of priorities and satisfaction in pediatric care.
OBJECTIVE
To investigate determinants of parents' priorities and satisfaction in relation to pediatric inpatient care and to examine the relationship between fulfillment of expectations and satisfaction.


METHODS
The study took place in a pediatric acute care inpatient department with 300 parents of children admitted consecutively. Data were collected by means of two self-administered questionnaires. Parents completed one questionnaire immediately after their child's admission and the second after hospital discharge.


RESULTS
Having confidence in the doctors, getting answers to questions about care and treatment, and being satisfied with the nurses' and doctors' behavior, were found to be determinants of having a satisfaction score above average. Waiting time was a relatively weak determinant of being satisfied in general, although a short waiting time was one of the items given the highest priority score.
Ammentorp
Jette
J
Department of Pediatrics, Kolding Hospital, Denmark.
Mainz
Jan
J
Sabroe
Svend
S
D000293:Adolescent; D002648:Child; D002673:Child, Hospitalized; D002675:Child, Preschool; D003258:Consumer Behavior; D003718:Denmark; D005260:Female; D006760:Hospitalization; D006801:Humans; D007223:Infant; D007231:Infant, Newborn; D016015:Logistic Models; D008297:Male; D015999:Multivariate Analysis; D010290:Parents; D010371:Pediatric Nursing; D010372:Pediatrics; D011368:Professional-Family Relations