title: What you need to know about managing customer dissatisfaction.
authors.affiliation: DITEC, Inc.
authors.forename: Manny
authors.initials: M
authors.lastname: Roman
mesh_terms: D001698:Biomedical Engineering / Q000379:methods*; D003132:Commerce; D003258:Consumer Behavior; D015285:Hospital-Patient Relations; D006801:Humans; D007398:Interpersonal Relations; D017060:Patient Satisfaction