Cedars-Sinai's new call center improves physician referrals, customer service efficiency.
Cedars-Sinai Medical Center, Los Angeles, is getting a boost in efficiency--and an increase in patient visits--by outsourcing its call center to Connextions Health, an Orlando-based information services company.
D017598:Efficiency, Organizational; D006786:Hospitals, Urban / Q000458:organization & administration*; D006801:Humans; D007253:Information Centers / Q000458:organization & administration*; D015141:Los Angeles; D019982:Organizational Case Studies; D020416:Outsourced Services; D012017:Referral and Consultation