Measuring the performance of health care services: a review of international experiences and their application to urban contexts.
BACKGROUND
The objective of performance assessment is to provide governments and populations with appropriate information about the state of their health care system. The objective of this paper is to present the most recent developments in performance assessment and their application in urban contexts.


METHODS
Literature review in PubMed (1970-2004). We identified additional papers and grey literature from retrieved references.


RESULTS
Performance assessment initiatives were identified in Australia, Canada, the United Kingdom, and New Zealand. The World Health Report 2000 is one of the best known examples of a transnational approach to performance assessment.


CONCLUSIONS
The best developed initiatives to date are those that define precise categories, criteria and indicators with which to analyse and assess health care systems, based on a solid conceptual framework. Performance assessment fits perfectly in urban contexts, as it is a useful tool for designing and monitoring policies, assessing the quality of the services provided, and measuring the health status of city dwellers. Barcelona and Montreal are currently collaborating together on a project to assess the performance assessment of their respective health care services.
García-Altés
Anna
A
Agència de Salut Pública de Barcelona, Barcelona, Spain. agarcia@aspb.es
Zonco
Lauriane
L
Borrell
Carme
C
Plasència
Antoni
A
D038622:Internationality; D010043:Outcome and Process Assessment, Health Care; D019037:Urban Health Services / Q000592:standards*