title: Lessons from Times Square.
abstract: A system of performance management based on the one used by the New York Police Department has been introduced into a Kent trust. Now the hospital's matrons are answerable for what goes on in their area.
authors.forename: Alison
authors.initials: A
authors.lastname: Moore
mesh_terms: D004739:England; D006801:Humans; D007857:Leadership; D009718:Nurse Administrators / Q000458:organization & administration*; D024802:Nurse's Role; D009739:Nursing Services / Q000458:organization & administration; D019984:Quality Indicators, Health Care / Q000458:organization & administration*; D011787:Quality of Health Care / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration