The response of doctors to a formal complaint.
OBJECTIVE
This pilot study investigates the psychological impact on doctors of a complaint to the New South Wales Health Care Complaints Commission and the doctor's perception of legal risk.


METHODS
Doctors who received a complaint were sent a set of questionnaires embracing psychological variables and their perceptions of legal risk.


RESULTS
The response rate was 60%. Thirty-eight per cent of respondents met screening criteria for psychiatric disorder. There was, however, minimal functional impairment of work, social or family life. Respondents scored highly on altruism, but at the same time were 'tough minded'. The questionnaire to assess the doctor's perception of legal risk appeared to have acceptable construct validity but showed that doctors still misunderstand medico-legal risk.


CONCLUSIONS
Psychiatric morbidity rates of our sample were comparable with other Australian medical samples. This small sample appeared to cope with the stress of a complaint better than those reported in other studies.
Nash
Louise
L
Department of Psychological Medicine, University of Sydney, Sydney, NSW, Australia. lnash@med.usyd.edu.au
Curtis
Bradley
B
Walton
Merrilyn
M
Willcock
Simon
S
Tennant
Christopher
C
D001291:Attitude of Health Personnel; D003710:Demography; D005190:Family / Q000523:psychology; D006304:Health Status; D006801:Humans; D007899:Leisure Activities; D016365:Liability, Legal; D001523:Mental Disorders / Q000175:diagnosis / Q000453:epidemiology*; D010817:Physician-Patient Relations; D010820:Physicians; D010865:Pilot Projects; D012919:Social Behavior; D011795:Surveys and Questionnaires; D017132:Workplace / Q000706:statistics & numerical data