title: Refer to sender.
abstract: GP scepticism about demand management has been successfully tackled by a co-operative venture involving GPs and a primary care trust. Using the choose and book system to manage referrals makes it easy for data to be collected and analysed.
authors.forename: Daloni
authors.initials: D
authors.lastname: Carlisle
mesh_terms: D006779:Hospitals, Public; D011320:Primary Health Care; D011786:Quality Control; D012017:Referral and Consultation / Q000458:organization & administration* / Q000592:standards; D013222:State Medicine; D006113:United Kingdom