Crew resource management: applications in healthcare organizations.
Healthcare organizations continue their struggle to establish a culture of open communication and collaboration. Lessons are learned from the aviation industry, which long ago acknowledged that most errors were the result of poor communication and coordination rather than individual mistakes. The author presents a review of how some healthcare organizations have successfully adopted aviation's curriculum called Crew Resource Management, which promotes and reinforces the conscious, learned team behaviors of cooperation, coordination, and sharing.
Oriol
Mary David
MD
Health Care Systems Management Program, Loyola University New Orleans, New Orleans, LA, USA. oriol@loymo.edu
D001359:Aviation; D003299:Cooperative Behavior; D006804:Ergonomics; D006801:Humans; D007318:Inservice Training / Q000379:methods*; D007400:Interprofessional Relations; D019300:Medical Errors / Q000517:prevention & control*; D015279:Organizational Culture; D009936:Organizational Innovation; D010348:Patient Care Team / Q000458:organization & administration*; D017751:Safety Management / Q000458:organization & administration*; D014481:United States