Congestive heart failure patients report conflict with their physicians.
BACKGROUND
Given the importance of the doctor-patient relationship, we examined the prevalence and nature of patients' perceived conflicts with the physicians caring for their congestive heart failure (CHF).


RESULTS
This cross-sectional study recruited patients with CHF in the outpatient and inpatient service of a tertiary referral hospital. Patients completed demographics, semistructured interviews, and surveys of emotional and health status. CHF physiologic measures and comorbidities were abstracted from the medical record. A team of 2 blinded coders analyzed the interviews. Thirty-one percent of the 289 patients reported difficulties with physicians. In the bivariate analysis, only marital status was significantly associated with conflict. Major problems included the providers' poor communication skills (20%), trust in the physicians' competence (18%), and insufficient medical information (16%). Patients identified care outside the tertiary referral hospital (13%) and inadequate communication between physicians (9%) as additional sources of difficulty.


CONCLUSIONS
Perceived conflict with providers is common in patients with CHF. Patient-level factors, however, did not predict conflict, which differs from our previous findings with hepatitis C patients. Perceived conflict is troubling because it can undermine the trust in the doctor-patient relationship, thereby weakening the therapeutic bond necessary to care for this sick and often vulnerable population.
Zickmund
Susan L
SL
Department of Medicine, University of Pittsburgh School of Medicine, Pennsylvania, USA.
Blasiole
Julie A
JA
Brase
Venture
V
Arnold
Robert M
RM
D000368:Aged; D000554:Ambulatory Care Facilities / Q000458:organization & administration; D002983:Clinical Competence; D003142:Communication; D003220:Conflict, Psychological; D003430:Cross-Sectional Studies; D005260:Female; D006333:Heart Failure / Q000523:psychology*; D006739:Hospital Administration; D006761:Hospitals; D006801:Humans; D007398:Interpersonal Relations; D008297:Male; D017533:Marital Status; D008875:Middle Aged; D010353:Patient Education as Topic; D010817:Physician-Patient Relations; D011320:Primary Health Care; D016037:Single-Blind Method; D035502:Trust