Adapting customer service to consumer-directed health care.
A growing number of hospitals are implementing new tools that provide convenient, more detailed patient access to billing information. These tools are paying off for hospitals through reduced calls to their billing offices, decreased mailing costs, and increased payments, as well as higher rates of customer satisfaction.
Hammer
David C
DC
McKesson Provider Technologies, Fort Lauderdale, Fla, USA. david.hammer@mckesson.com
D022126:Access to Information; D003256:Community Participation; D003258:Consumer Behavior; D005249:Fees and Charges; D005377:Financial Management, Hospital / Q000379:methods* / Q000458:organization & administration; D006801:Humans; D014481:United States