title: Focus on the crucial between-encounter periods with patient experience mapping.
authors.affiliation: Durable Value Marketing, Port Ludlow, Wash, USA. scottmacstra@earthlink.net
authors.forename: Scott
authors.initials: S
authors.lastname: MacStravic
mesh_terms: D003266:Continuity of Patient Care; D006801:Humans; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D014481:United States