Are patients in Western Turkey contented with healthcare services?: a quality assessment study.
The purpose of this study was to describe service quality as perceived by 1200 patients who had inpatient treatment at 3 hospitals in Istanbul: university, social security administration, and government. Patients were most satisfied with the helpful attitudes of personnel during check-in procedures, promptness and skill of nurses, overall service provided by physicians, speedy and skilled work of personnel in laboratories and X-ray rooms, and hospitals in general.
Kuguoglu
Sema
S
Department of Pediatric Nursing, Marmara University College of Nursing, Haydarpaşa-Usküdar, Istanbul, Turkey. skuguoglu@marmara.edu.tr
Aslan
Fatma Eti
FE
Icli
Gülnur
G
D001291:Attitude of Health Personnel; D002983:Clinical Competence / Q000592:standards; D004645:Empathy; D005260:Female; D005521:Food Service, Hospital / Q000592:standards; D006379:Helping Behavior; D006779:Hospitals, Public; D006782:Hospitals, Special; D006785:Hospitals, University; D006801:Humans; D007297:Inpatients / Q000523:psychology*; D007374:Interior Design and Furnishings / Q000592:standards; D007902:Length of Stay; D008297:Male; D015404:Nursing Methodology Research; D010343:Patient Admission / Q000592:standards; D017060:Patient Satisfaction / Q000208:ethnology; D010564:Personnel, Hospital / Q000193:education / Q000523:psychology*; D011369:Professional-Patient Relations; D011787:Quality of Health Care / Q000592:standards*; D012943:Social Security; D014421:Turkey