Impact of a continuing education activity on the quality of telephone interventions by nurses in an adult asthma client base.
The objectives of this study were to evaluate the effect of a continuing education activity on the clinical evaluation and advice provided by nurses working for a telephone triage service with an asthmatic client base, and to measure the number of referrals to Asthma Education Centers (AECs). The results suggest a positive impact on the quality of the telephone intervention in the short term, but this was not sustained over time. Few patients were referred to an AEC.
Boutin
Hélène
H
Institut universitaire de cardiologie et de pneumologie de l'Hôpital Laval, Quebec City, Quebec, Canada. boutin@ssss.gouv.qc.ca
Robichaud
Patricia
P
Valois
Pierre
P
Labrecque
Manon
M
D000328:Adult; D001249:Asthma / Q000451:nursing* / Q000517:prevention & control; D002983:Clinical Competence / Q000592:standards*; D003376:Counseling / Q000193:education / Q000592:standards; D004509:Education, Nursing, Continuing / Q000458:organization & administration*; D004521:Educational Measurement; D006301:Health Services Needs and Demand; D015277:Hotlines / Q000592:standards*; D006801:Humans; D008875:Middle Aged; D009730:Nursing Assessment / Q000592:standards; D015402:Nursing Education Research; D015403:Nursing Evaluation Research; D009740:Nursing Staff / Q000193:education* / Q000592:standards; D015397:Program Evaluation; D011446:Prospective Studies; D011792:Quebec; D012017:Referral and Consultation / Q000458:organization & administration; D013997:Time Factors; D014218:Triage / Q000592:standards*