Office managers' perception of stress, control, and satisfaction: a comparison between primary care and specialty practices.
Perception of stress, control, and satisfaction was measured by office managers in medical practices. Office managers spend enormous amounts of time each day handling difficult interpersonal issues among staff physicians, and patients. As a group, physician disruptions were the most prevalent per day. Other staff members were considered the most stressful by rank order. Significant differences were discovered between primary care practices versus specialty practices in the areas of interactions with physicians.
Chang
Jyh-Hann
JH
Department of Psychology, East Stroudsburg University, 200 Prospect Street, East Stroudsburg, PA 18301-2999, USA. jyhhannchang@yahoo.com
Whittier
Nathan
N
DeFries
Erin
E
Garfinkle
Amanda
A
D000328:Adult; D001291:Attitude of Health Personnel; D006801:Humans; D007588:Job Satisfaction; D008511:Medicine / Q000458:organization & administration*; D008875:Middle Aged; D015146:Midwestern United States; D009718:Nurse Administrators / Q000523:psychology*; D011216:Practice Management, Medical; D011320:Primary Health Care / Q000458:organization & administration*; D013038:Specialization; D013315:Stress, Psychological / Q000517:prevention & control*; D011795:Surveys and Questionnaires