title: Taking criticism.
abstract: The manner in which criticism is dealt with is one of the important behaviors to master in a healthcare work environment: 1.) respond calmly, 2) use a problem solving approach, 3) avoid blaming others, 4) increase the complainers feelings of power, 4) increase feelings of power, 5) communicate respect, 6) do not respond to criticism with an e-mail, 7) forgive the complainer and not hold a grudge; and 8) let the buck stop as soon as possible, and 9) take criticism seriously. Dealing with criticism will never be easy. It just isn't! But using a reasoned approach will help, and get us back to why we entered healthcare - to take care of patients.
authors.forename: Steven B
authors.initials: SB
authors.lastname: Dowd
authors.forename: Ruth
authors.initials: R
authors.lastname: Davidhizar
mesh_terms: D000223:Adaptation, Psychological; D001291:Attitude of Health Personnel; D003142:Communication; D005239:Fear; D006801:Humans; D007400:Interprofessional Relations; D009341:Negativism; D009740:Nursing Staff / Q000523:psychology*; D009743:Nursing, Practical; D011209:Power, Psychological; D011340:Problem Solving; D011361:Professional Competence; D012649:Self Concept