title: Achieving breakthrough outcomes: measurable ROI.
abstract: You're a case manager. Your boss is talking return on investment (ROI). Your patients don't want to be numbers on a spreadsheet. What does it take to be a hero to both the boss and the patient? Case managers frequently try to argue that great gains in quality of life for the patient are so valuable that management ought to ease up on case managers when talking about budget and returns. An experienced quality professional might respond, "Good luck."
authors.affiliation: Czarnek-Orkin Laboratories, Inc., Highland Park, IL, USA.
authors.forename: Fredric I
authors.initials: FI
authors.lastname: Orkin
authors.forename: Sylvia
authors.initials: S
authors.lastname: Aruffo
mesh_terms: D000884:Anthropology, Cultural; D019090:Case Management / Q000191:economics*; D003362:Cost-Benefit Analysis; D006801:Humans; D007449:Investments; D017063:Outcome Assessment, Health Care / Q000191:economics* / Q000379:methods; D010353:Patient Education as Topic; D036301:Qualitative Research; D017749:Total Quality Management / Q000379:methods*; D014481:United States