title: Low patient satisfaction scores: the five stages of response.
abstract: When faced with poor patient satisfaction scores, emergency department physicians and medical directors have similar reactions. Ironically, the emotions experienced mimic the stages of grief.
authors.affiliation: Division of Emergency Medicine, Univeristy of Maryland School of Medicine, Baltimore, USA. jtwanmob@comcast.net
authors.forename: Joseph R
authors.initials: JR
authors.lastname: Twanmoh
mesh_terms: D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006801:Humans; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D014481:United States