Quality of care: a comparison of perceptions of health professionals in clinical areas in the United Kingdom and the United States.
A tool was developed, using the nominal group and Delphi techniques, to explore healthcare staff's perceptions of the quality of hospital care provided in the United Kingdom compared with a tool from the United States. Similarities were identified in many core areas; however, there were several differences between the UK and US tools. This article identifies the process and findings and discusses possible reasons for similarities and differences between the tools.
McKenna
Hugh P
HP
Faculty of Life & Health Sciences, University of Ulster, Northern Ireland, UK; the Royal College of Nursing Institute, Oxford, UK.
Keeney
Sinead
S
Currie
Lynne
L
Harvey
Gill
G
West
Elizabeth
E
Richey
Roberta H
RH
D001291:Attitude of Health Personnel; D002983:Clinical Competence / Q000592:standards; D003142:Communication; D003431:Cross-Cultural Comparison; D003697:Delphi Technique; D017144:Focus Groups; D006272:Health Facility Environment / Q000592:standards; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D007400:Interprofessional Relations; D009013:Morale; D009660:Northern Ireland; D015403:Nursing Evaluation Research; D015404:Nursing Methodology Research; D010043:Outcome and Process Assessment, Health Care; D010351:Patient Discharge / Q000592:standards; D010353:Patient Education as Topic / Q000592:standards; D010564:Personnel, Hospital / Q000523:psychology*; D019984:Quality Indicators, Health Care; D011787:Quality of Health Care / Q000592:standards; D012449:Safety / Q000592:standards; D011795:Surveys and Questionnaires / Q000592:standards*; D014481:United States