Healthcare information giving services: technologies and everyday practicalities.
This paper presents findings from observational studies of work practice in two 'information giving' services - a poisons information service and a mental health helpline - as a precursor to informing the design of such services. Our work high- lights the interactions that constitute the requesting and giving of information and the role of intermediaries in the delivery of recipient-designed information. We propose a shift of focus from the logic of information in system design to one that encompasses the practicalities of information giving.
Clarke
Karen
K
Computing, University of Lancaster, Lancaster, UK. k.clarke@lancaster.ac.uk
Rooksby
John
J
Rouncefield
Mark
M
Procter
Rob
R
Slack
Roger
R
D015277:Hotlines; D008490:Medical Informatics; D008605:Mental Health Services; D011041:Poisoning; D013222:State Medicine; D006113:United Kingdom