title: A practical guide to crisis management.
abstract: Family physicians often treat patients who are experiencing psychological or medical crises. Any event perceived as overwhelming by the patient may trigger a crisis reaction consisting of psychological and physiological symptoms. Physicians are encouraged to assist patients who are experiencing a crisis by: (1) providing reassurance and support; (2) evaluating the nature of the problem and determining the patient's mental, psychiatric, suicidal or homicidal, and medical statuses; (3) ensuring the safety of the patient and others; (4) assisting the patient in developing an action plan that minimizes distress, and obtaining patient commitment to the plan; and (5) following up with the patient and other relevant persons to ensure follow-through, assess progress, and provide additional assistance and support. Medication or referral for psychiatric or psychological counseling may be necessary for patients with continuing problems.
authors.affiliation: Creighton University School of Medicine, Omaha, Nebraska 68178, USA. mkavan@creighton.edu
authors.forename: Michael G
authors.initials: MG
authors.lastname: Kavan
authors.forename: Thomas P
authors.initials: TP
authors.lastname: Guck
authors.forename: Eugene J
authors.initials: EJ
authors.lastname: Barone
mesh_terms: D000223:Adaptation, Psychological; D006801:Humans; D010347:Patient Care Planning; D010819:Physician's Role; D017410:Practice Guidelines as Topic; D013315:Stress, Psychological / Q000209:etiology / Q000628:therapy*