Comprehensive Family Services and customer satisfaction outcomes.
Comprehensive Family Services (CFS) is a strengths-based and partnership-oriented approach to casework implemented through multiple initiatives. This study examines the relationship between the practice of CFS and satisfaction of clients, foster parents, and community partners. CFS indicators are paired with statewide customer satisfaction survey results. CFS practices are associated with significantly higher customer satisfaction that improved over time for all groups. Although causality cannot be determined, the relationship is consistent, robust, and meaningful.
Huebner
Ruth A
RA
Kentucky Cabinet for Health and Family Services, Frankfort, USA.
Jones
Blake L
BL
Miller
Viola P
VP
Custer
Melba
M
Critchfield
Becky
B
D000300:Adoption; D002648:Child; D002649:Child Abuse / Q000517:prevention & control*; D002669:Child Welfare; D019058:Community Networks; D003258:Consumer Behavior; D003299:Cooperative Behavior; D003625:Data Collection; D005190:Family; D005581:Foster Home Care; D006801:Humans; D012947:Social Work / Q000458:organization & administration*; D011795:Surveys and Questionnaires; D014481:United States