Using process management to attack the cost quality paradox in home care.
Mello
Bonnie
B
Home Care Services, Roper-St Francis Home Care, Charleston, SC, USA. bonnie.mello@rsfh.com
Bassett
Mark A
MA
D003363:Cost Control; D018574:Home Care Agencies / Q000191:economics / Q000458:organization & administration*; D019982:Organizational Case Studies; D011787:Quality of Health Care; D013022:South Carolina; D017749:Total Quality Management / Q000379:methods*