title: Kindness as a management tool.
authors.affiliation: Craneware, USA. e.terry@craneware.com
authors.forename: Eugenia
authors.initials: E
authors.lastname: Terry
mesh_terms: D006801:Humans; D008149:Love; D008497:Medical Record Administrators / Q000458:organization & administration*; D016347:Medical Records Systems, Computerized; D010557:Personnel Administration, Hospital / Q000379:methods*; D017749:Total Quality Management; D014481:United States