title: Healthcare information giving services: technologies and everyday practicalities.
abstract: This paper presents findings from observational studies of work practice in two 'information giving' services - a poisons information service and a mental health helpline - as a precursor to informing the design of such services. Our work high- lights the interactions that constitute the requesting and giving of information and the role of intermediaries in the delivery of recipient-designed information. We propose a shift of focus from the logic of information in system design to one that encompasses the practicalities of information giving.
authors.affiliation: Computing, University of Lancaster, Lancaster, UK. k.clarke@lancaster.ac.uk
authors.forename: Karen
authors.initials: K
authors.lastname: Clarke
authors.forename: John
authors.initials: J
authors.lastname: Rooksby
authors.forename: Mark
authors.initials: M
authors.lastname: Rouncefield
authors.forename: Rob
authors.initials: R
authors.lastname: Procter
authors.forename: Roger
authors.initials: R
authors.lastname: Slack
mesh_terms: D015277:Hotlines; D008490:Medical Informatics; D008605:Mental Health Services; D011041:Poisoning; D013222:State Medicine; D006113:United Kingdom