title: Using process management to attack the cost quality paradox in home care.
authors.affiliation: Home Care Services, Roper-St Francis Home Care, Charleston, SC, USA. bonnie.mello@rsfh.com
authors.forename: Bonnie
authors.initials: B
authors.lastname: Mello
authors.forename: Mark A
authors.initials: MA
authors.lastname: Bassett
mesh_terms: D003363:Cost Control; D018574:Home Care Agencies / Q000191:economics / Q000458:organization & administration*; D019982:Organizational Case Studies; D011787:Quality of Health Care; D013022:South Carolina; D017749:Total Quality Management / Q000379:methods*