title: Patient's perception towards the eye health care system in a tertiary eye care centre in Nepal.
abstract: This study was performed to determine patient's perceptions towards eye health care systems in a tertiary eye care center in Nepal. Subjects were randomly selected from the outpatient department of Tilganga Eye Centre (TEC), a tertiary eye care center in Kathmandu, Nepal. The study was performed in April 2003 with 54 patients responding to several questions concerning their satisfaction of the eye care process. Over 40 (74.1%) of the respondents expressed overall satisfaction with the service provided by the hospital staff, and 4 (7.4%) were not satisfied. In addition, a total of 40 (74.1%) respondents were dissatisfied with the extended waiting time for eye examinations and other ocular services, while 7 (13.0%) were satisfied. The study shows that the majority of patients who are treated at Tilganga Eye Centre have positive feelings about Tilganga and its service system. Some processes, however, could be altered or improved to augment the overall quality of patient care.
authors.affiliation: Tilganga Eye Centre, Kathmandu, Nepal. khem@tilganga.com.np
authors.forename: Khim
authors.initials: K
authors.lastname: Gurung
authors.forename: Bhagirath
authors.initials: B
authors.lastname: Baniya
authors.forename: Nabin
authors.initials: N
authors.lastname: Rai
authors.forename: Nani Ram
authors.initials: NR
authors.lastname: Pokharel
authors.forename: Mohan Krishna
authors.initials: MK
authors.lastname: Shrestha
authors.forename: Govind
authors.initials: G
authors.lastname: Poudyal
authors.forename: Reeta
authors.initials: R
authors.lastname: Gurung
authors.forename: Sanduk
authors.initials: S
authors.lastname: Ruit
mesh_terms: D000328:Adult; D004522:Educational Status; D005128:Eye Diseases / Q000628:therapy*; D005260:Female; D019538:Health Care Surveys; D006782:Hospitals, Special / Q000592:standards*; D006801:Humans; D008297:Male; D009390:Nepal; D009790:Occupations; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D017064:Process Assessment, Health Care; D019984:Quality Indicators, Health Care; D013997:Time Factors