title: Beyond expectations. Part 1.
authors.forename: Cynthia
authors.initials: C
authors.lastname: Saver
mesh_terms: D006739:Hospital Administration; D006801:Humans; D009313:National Health Programs / Q000458:organization & administration*; D015279:Organizational Culture; D016730:Program Development; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012308:Risk Management / Q000458:organization & administration*; D014481:United States