[Application of subjective quality indicators in intensive care].
Our aim is to describe the clients'perception related to to the admission in the Intensive Care. We have developed a descriptive study based on a qualitative approach in the intensive care in a university hospital in RJ, from May, 2003 to May, 2004. Thirty-two clients participated in this study just after hospital discharge. Data collection was possible through a questionaire. We consider that the clients showed some kind of satisfaction related to nursing intensive care, and the problem that really annoys them is the physical and ambiental stressors. The study shows questions that need a continuous discussion considering the stress, once it is a part of the activities and the atmosphere of intensive care and it also detaches the relavence of a work using indicatives of subjective quality in the intensive care.
de Souza
Sônia Regina Oliveira e Silva
SR
Escola de Enfermagem Alfredo Pinto, UNIRIO. sonia.enf@bol.com.br
da Silva
Cláudia Aparecida
CA
de Mello
Ursula Magliano
UM
Ferreira
Carolina Neris
CN
D003422:Critical Care / Q000592:standards*; D006801:Humans; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care