title: Beyond consumer-driven health care: purchasers' expectations of all plans.
abstract: Skyrocketing health care costs and quality deficits can only be addressed through a broad approach of quality-based benefit design. Consumer-directed health plans that are built around better consumer information tools and support hold the promise of consumer engagement, but purchasers expect these features in all types of health plans. Regardless of plan type, simply shifting costs to consumers is a threat to access and adherence to evidence-based medicine. Comparative and interactive consumer information tools, coupled with provider performance transparency and payment reform, are needed to advance accountability and support consumers in getting the right care at the right time.
authors.affiliation: Pacific Business Group on Health in San Francisco, California, USA. plee@pbgh.org
authors.forename: Peter V
authors.initials: PV
authors.lastname: Lee
authors.forename: Emma
authors.initials: E
authors.lastname: Hoo
mesh_terms: D003258:Consumer Behavior / Q000191:economics*; D019317:Evidence-Based Medicine; D006264:Health Benefit Plans, Employee; D006801:Humans; D007255:Information Services; D020402:Medical Savings Accounts / Q000592:standards*; D010358:Patient Participation; D012941:Social Responsibility; D014481:United States