Pharmacy layout: What are consumers' perceptions?.
The physical layout of a retail pharmacy can play a significant role in the development of the customers' perceptions which can have a positive (or negative) impact on its sales potential. Compared to most general merchandise stores, pharmacies are more concerned about safety and security issues due to the nature of their products. This paper will discuss these aspects as well as the physical and professional environments of retail pharmacies that influence the perceptions of customers and how these vary whether chain, independent, or hospital pharmacies.
Emmett
Dennis
D
Marshall University Graduate College, South Charleston, WV 25303-1600, USA. demmett@marshall.edu
Paul
David P
DP
Chandra
Ashish
A
Barrett
Hilton
H
D003132:Commerce; D003258:Consumer Behavior; D011307:Drug Prescriptions; D006801:Humans; D007374:Interior Design and Furnishings; D004366:Nonprescription Drugs / Q000600:supply & distribution; D010594:Pharmacies / Q000145:classification / Q000458:organization & administration*; D012449:Safety; D012637:Security Measures; D011795:Surveys and Questionnaires; D013997:Time Factors; D014481:United States
D004366:Nonprescription Drugs