title: An opportunity: improving client services during disaster relief.
abstract: Access to current, accurate, and relevant information is mandatory for effective disaster response. In-field observations, reviews of after-action reports, and basic research indicate that this most basic of requirements is not being met. Participating disaster recovery parties, in particular environmental health agencies, lack clarity about their exact roles and lack the most basic of technological solutions that could support any given role definition. There is a need, from both cost and training perspectives, for a single, integrated solution covering risk-based routine inspections, abnormalities, and major incidents.
authors.affiliation: Department of Homeland Security, MSU, Supply Chain Management Faculty, Central Michigan University, 5633 Bayonne Avenue, Haslett, MI 48840, USA. okeithhelferich@msn.com
authors.forename: Omar Keith
authors.initials: OK
authors.lastname: Helferich
authors.forename: John E
authors.initials: JE
authors.lastname: Griggs
mesh_terms: D003254:Consumer Advocacy; D004189:Disaster Planning; D006801:Humans; D014481:United States; D014492:United States Public Health Service