title: Data mining approach to model the diagnostic service management.
abstract: Korea has National Health Insurance Program operated by the government-owned National Health Insurance Corporation, and diagnostic services are provided every two year for the insured and their family members. Developing a customer relationship management (CRM) system using data mining technology would be useful to improve the performance of diagnostic service programs. Under these circumstances, this study developed a model for diagnostic service management taking into account the characteristics of subjects using a data mining approach. This study could be further used to develop an automated CRM system contributing to the increase in the rate of receiving diagnostic services.
authors.affiliation: The Catholic University of Korea, Seoul, Korea.
authors.forename: Sun-Mi
authors.initials: SM
authors.lastname: Lee
authors.forename: Ae-Kyung
authors.initials: AK
authors.lastname: Lee
authors.forename: Il-Su
authors.initials: IS
authors.lastname: Park
mesh_terms: D016208:Databases, Factual; D003954:Diagnostic Services / Q000458:organization & administration*; D007723:Korea