title: [Oh! Grandmother, what big teeth you have!].
abstract: The Association of Health and Security at Work, as part of the Social Affairs' Sector, has tried to define the existence, the scope, causes and solutions of the problem of violence that afflicts the employees of the reception centers at the hands of the residents that they care for. According to information obtained, it seems that the problem exists eventhough the physical danger is minimal. However, the impact on the workers' morale should be considered. The causes and therefore the solutions are concerned with the beneficiaries' living conditions and the working conditions offered to employees. Other factors include the service plans adapted to the residents' needs, the training, the abilities and the organization of the personnel, the quality of the functional communications as well as the ability of the establishment to diagnose and resolve the problems of administration and aggression that arise.
authors.forename: M J
authors.initials: MJ
authors.lastname: Robitaille