title: A change of heart. Interview by Carol Davis.
abstract: One Cambridge nurse has transformed the service for people needing elective cardioversion. Instead of complaints, the hospital now receives plaudits and its success has garnered an award.
authors.forename: Nick
authors.initials: N
authors.lastname: Mills
mesh_terms: D001363:Awards and Prizes; D019091:Critical Pathways / Q000458:organization & administration; D004554:Electric Countershock / Q000451:nursing* / Q000523:psychology; D004562:Electrocardiography / Q000451:nursing; D006801:Humans; D009720:Nurse Clinicians / Q000458:organization & administration* / Q000523:psychology; D024802:Nurse's Role / Q000523:psychology; D009730:Nursing Assessment / Q000458:organization & administration; D017060:Patient Satisfaction; D013997:Time Factors; D017749:Total Quality Management / Q000458:organization & administration; D014850:Waiting Lists