title: Putting the 'I' in service. Management processes help staff connect work to patient outcomes.
authors.forename: Ellen Lanser
authors.initials: EL
authors.lastname: May
mesh_terms: D006786:Hospitals, Urban / Q000458:organization & administration*; D006801:Humans; D007196:Indiana; D008505:Medical Staff, Hospital / Q000523:psychology; D019982:Organizational Case Studies; D010557:Personnel Administration, Hospital / Q000379:methods; D010817:Physician-Patient Relations; D017749:Total Quality Management / Q000379:methods*