title: Lean processes improve patient care. Observing processes through patients' eyes can lead to improvements.
authors.affiliation: Avera McKennan Hospital, University Health Center, Sioux Fall, SD, USA. leo.serrano@mckennan.org
authors.forename: Leo
authors.initials: L
authors.lastname: Serrano
authors.forename: Fredrick W
authors.initials: FW
authors.lastname: Slunecka
mesh_terms: D017598:Efficiency, Organizational; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D017060:Patient Satisfaction; D017749:Total Quality Management / Q000379:methods*; D014481:United States