title: Pro: benchmarking is the absolute prerequisite for timely and significant business process improvement.
abstract: Benchmarking in industry has been around for nearly a century, helping companies in nearly every sector imaginable improve their overall performance. Benchmarking's importance in health care, and specifically the clinical laboratory, can be summed up in one simple phrase--"If you cannot measure it, you cannot improve it." Here is why.
authors.affiliation: GroupHILL, Aurora, CO, USA.
authors.forename: Bradford T
authors.initials: BT
authors.lastname: Hill
authors.forename: Ronald
authors.initials: R
authors.lastname: Workman
mesh_terms: D019985:Benchmarking; D003132:Commerce; D003657:Decision Making; D017598:Efficiency, Organizational; D006801:Humans; D007753:Laboratories / Q000458:organization & administration / Q000592:standards; D015279:Organizational Culture