Assessing satisfaction with care in long-term care homes: current and best practices.
Given the increased call for accountability and quality of care in long-term care, it is important that government and long-term care provider organizations contemplate resident and family satisfaction with long-term care. This article highlights important considerations and provides practical recommendations for conducting satisfaction surveys in long-term care homes in terms of content, method of implementation and analysis, and use of findings. We conclude by recommending three surveys worthy of consideration by the government and long-term care provider organizations in Canada.
Stodel
Emma J
EJ
Elisabeth Bruyère Research Institute, SCO Health Service and the University of Ottawa.
Chambers
Larry W
LW
D002170:Canada; D019538:Health Care Surveys; D006801:Humans; D009313:National Health Programs; D009735:Nursing Homes; D017060:Patient Satisfaction; D010818:Practice Patterns, Physicians'; D011787:Quality of Health Care