Worries are the mother of many diseases: general practitioners and refugees in the Netherlands on stress, being ill and prejudice.
OBJECTIVE
To confront the views of refugee patients and general practitioners in the Netherlands, focusing on medically unexplained physical symptoms (MUPS).


METHODS
The study is based on in depth interviews with refugees from Afghanistan (n = 36) and Somalia (n = 30). Additionally, semi-structured interviews were conducted with 24 general practitioners. Text fragments concerning the relationship between mental worries and health or physical ailments were subject of a secondary analysis, the results of which are presented.


RESULTS
Medically unexplained physical symptoms were a key issue for both refugees and GPs. The GPs saw MUPS as a significant part of the illness presentation by refugee patients. Refugees felt GPs were often prejudiced, too readily using their difficult background as an explanation for physical symptoms. A 'general narrative' circulating in the refugee communities undermines trust. The GPs applied different strategies in dealing with MUPS presented by their refugee patients. A 'human interest strategy' is distinguished from a 'technical strategy'. The results are discussed in the wider context of the literature on MUPS and patient satisfaction.


CONCLUSIONS
No fundamental difference in paradigms was found between refugees and GPs as to the negative influence worries and bad experiences can have on health. For a fruitful cooperation to develop, based on trust, GPs need to invest in the relationship with individual refugees, and avoid actions based on prejudice.


CONCLUSIONS
The importance of (a lack of) trust is underestimated in medical practice. Phenomena undermining trust are often out of sight for practitioners. Critical reflection is needed on the strategies practitioners employ to deal with MUPS.
Feldmann
C Titia
CT
Linnaeusparkweg 8 hs, 1098 EA Amsterdam, the Netherlands. ctfeld@xs4all.nl
Bensing
Jozien M
JM
de Ruijter
Arie
A
D000223:Adaptation, Psychological; D000293:Adolescent; D000328:Adult; D000346:Afghanistan / Q000208:ethnology; D000368:Aged; D001291:Attitude of Health Personnel / Q000208:ethnology*; D001294:Attitude to Health / Q000208:ethnology*; D015984:Causality; D003142:Communication; D003431:Cross-Cultural Comparison; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D033262:Narration; D009426:Netherlands; D010819:Physician's Role / Q000523:psychology; D010817:Physician-Patient Relations; D010821:Physicians, Family / Q000523:psychology*; D011287:Prejudice; D011602:Psychophysiologic Disorders / Q000175:diagnosis / Q000208:ethnology* / Q000628:therapy; D012036:Refugees / Q000523:psychology*; D012998:Somalia / Q000208:ethnology; D011795:Surveys and Questionnaires; D035502:Trust