A user-centred deployment process for ICT in health care teams--experiences from the OLD@HOME project.
OBJECTIVE
To present a user-centred method for introducing ICT in health care organisations, taking factors that influence acceptance into account.


METHODS
User centred methods are used in combination with previous research regarding factors that affect user acceptance, in order to facilitate users' acceptance of new ICT tools.


RESULTS
A method is presented that supports the introduction of ICT in team work. The method consists of three major steps; (1) the start-up seminar, (2) end user education and (3) continuous follow-up during the deployment phase. Important results of the start-up seminar are documentation of the users' expectations, and an agreement of ground rules that supports both the social norm factor and the users' perceived behavioural control. Education and follow-up also improve perceived behavioural control, and by involving super users perceived usefulness and ease of use can be improved through subjective norm.


CONCLUSIONS
Key factors in the deployment process are; user participation, end user experience and education, and continuous follow-up of the process.
Hägglund
Maria
M
Dept of Medical Sciences, Uppsala University, Uppsala, Sweden. Maria.Hagglund@medsci.uu.se
Scandurra
Isabella
I
Koch
Sabine
S
D003197:Computer Literacy; D004059:Diffusion of Innovation; D008490:Medical Informatics; D010348:Patient Care Team; D013548:Sweden; D014584:User-Computer Interface