title: Why good communication is worth the effort.
authors.affiliation: Medical Protection Society, 33 Cavendish Square, London W1G 0PS.
authors.forename: Stephanie
authors.initials: S
authors.lastname: Bown
mesh_terms: D002983:Clinical Competence / Q000592:standards; D003142:Communication; D006801:Humans; D007400:Interprofessional Relations; D008318:Malpractice / Q000331:legislation & jurisprudence; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D013689:Telephone