title: Community pharmacists in Australia: barriers to information provision on complementary and alternative medicines.
abstract: OBJECTIVE
  To determine, by surveying Australian community pharmacists, the perceived barriers to the provision of information about complementary and alternative medicines (CAMs) and suggestions for overcoming them.
  
  
  METHODS
  Anonymous, self-administered survey sent to a random sample of 701 pharmacists registered in three states of Australia in 2004.
  
  
  METHODS
  Pharmacists' perceived barriers to the provision of information about CAMs.
  
  
  RESULTS
  A total of 344 questionnaires were returned by pharmacists (49% response) of which 211 (30%) were currently practising in community pharmacy. Ninety-five percent of surveyed community pharmacists indicated that they personally received enquires about CAMs, with fewer than 15% reporting they were "very confident" in answering queries about safety, interactions or benefits of CAMs. Frequently used CAM information sources were those from manufacturers and distributors, professional newsletters and journals and textbooks. Pharmacists' perceived barriers to the provision of CAM information included a lack of suitable training (most training was informal), deficiencies in available information sources, a lack of managerial support, the need for regulatory changes, consumer beliefs about CAM safety and time constraints due to competing demands in daily practice. Pharmacists proposed improvements to overcome these barriers including improvements to training.
  
  
  CONCLUSIONS
  There is scope for pharmacy professional organisations and educational institutions to further support pharmacists in their practice through providing information on the best information sources available and training that meets the needs of undergraduate students, pharmacists and other pharmacy staff. There is a need to examine regulatory requirements concerning the provision of product information with CAMs in Australia and to implement mechanisms for increasing consumer awareness of regulatory procedures for these medicines.
authors.affiliation: Quality Use of Medicines and Pharmacy Research Centre, Sansom Institute, School of Pharmacy and Medical Sciences, University of South Australia, Adelaide, Australia. susan.semple@unisa.edu.au
authors.forename: Susan J
authors.initials: SJ
authors.lastname: Semple
authors.forename: Elizabeth
authors.initials: E
authors.lastname: Hotham
authors.forename: Deepa
authors.initials: D
authors.lastname: Rao
authors.forename: Karen
authors.initials: K
authors.lastname: Martin
authors.forename: Caroline A
authors.initials: CA
authors.lastname: Smith
authors.forename: Geraldine F
authors.initials: GF
authors.lastname: Bloustien
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D001291:Attitude of Health Personnel; D001315:Australia; D003157:Community Pharmacy Services; D000529:Complementary Therapies; D005260:Female; D019538:Health Care Surveys; D007722:Health Knowledge, Attitudes, Practice; D006297:Health Services Accessibility; D006801:Humans; D007255:Information Services / Q000706:statistics & numerical data*; D008297:Male; D008875:Middle Aged; D010353:Patient Education as Topic / Q000379:methods*; D010595:Pharmacists