title: "It's more than a shoe shine--you're touching lives".
authors.affiliation: School of Nursing, University of North Carolina at Greensboro, Greensboro, North Carolina, USA.
authors.forename: Mona M
authors.initials: MM
authors.lastname: Shattell
mesh_terms: D000223:Adaptation, Psychological; D001290:Attitude; D004645:Empathy; D006801:Humans; D007398:Interpersonal Relations