Improving assisted living care.
In the absence of a national measurement system, private vendors of satisfaction measurement and improvement services have played a crucial role in the quality movement in the assisted living industry. Survey responses from 175 resident-family dyads at 20 facilities were analyzed to identify priorities for service improvement from the customers' perspective. They include improving care provided by aides and management, meal service, and activities. Practical solutions for addressing these issues are presented.
Gregory
Nancy
N
Press Ganey Associates, Research & Development, South Bend, IN 46601, USA. ngregory@pressganey.com
Gesell
Sabina B
SB
Widmer
Tom
T
D000368:Aged; D040561:Assisted Living Facilities / Q000592:standards* / Q000706:statistics & numerical data; D003625:Data Collection; D016330:Frail Elderly / Q000706:statistics & numerical data*; D006801:Humans; D017060:Patient Satisfaction; D012189:Retrospective Studies