Developing empathy in nurses: an inservice training program.
The purpose of this study was to determine whether inservice communication training enhanced the empathic skills of 263 nurses employed at Hacettepe University Hospital. Data were collected using a nurse information form, participants' satisfaction form, and the Empathic Communication Skill B (ECS-B) form developed by Dökmen [Dökmen, U. (1988). A new measurement model of the empathy and developing empathy by using psychodrama. Journal of Education Faculty of Ankara University, 21, 155-190]. The ECS-B was used as both a preintervention and a postintervention measure. The data were expressed as means, percentages, and standard deviations, and were analyzed using Pearson's chi-square test and repeated-measures analysis of variance. The posttest scores of nurses increased from 155.6 to 180.5, and training played a role in enhancing nurses' empathic skills with regard to all variables (P < .05). However, a more comprehensive and continuous training should be planned, and its impact on behavior and patient outcomes should be investigated.
Ançel
Gülsüm
G
Cebeci School for Health Sciences, Ankara University, Ankara, Turkey. ancel@medicine.ankara.edu.tr
D000328:Adult; D000704:Analysis of Variance; D001291:Attitude of Health Personnel; D016009:Chi-Square Distribution; D002983:Clinical Competence / Q000592:standards; D003479:Curriculum; D004509:Education, Nursing, Continuing / Q000458:organization & administration*; D004645:Empathy; D006301:Health Services Needs and Demand; D006785:Hospitals, University; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D017145:Models, Educational; D008960:Models, Psychological; D009723:Nurse-Patient Relations; D015402:Nursing Education Research; D009741:Nursing Staff, Hospital / Q000193:education* / Q000523:psychology; D016730:Program Development; D015397:Program Evaluation; D011568:Psychiatric Nursing / Q000193:education; D011577:Psychodrama; D012647:Self-Assessment; D011795:Surveys and Questionnaires; D013663:Teaching / Q000458:organization & administration