title: Gaining competitive advantage in personal dosimetry services through ISO 9001 certification.
abstract: This paper discusses the advantage of certification process in the quality assurance of individual dose monitoring in Malaysia. The demand by customers and the regulatory authority for a higher degree of quality service requires a switch in emphasis from a technically focused quality assurance program to a comprehensive quality management for service provision. Achieving the ISO 9001:2000 certification by an accredited third party demonstrates acceptable recognition and documents the fact that the methods used are capable of generating results that satisfy the performance criteria of the certification program. It also offers a proof of the commitment to quality and, as a benchmark, allows measurement of the progress for continual improvement of service performance.
authors.affiliation: Secondary Standard Dosimetry Laboratory, Malaysian Institute for Nuclear Technology Research (MINT) Bangi, 43000 Kajang, Selangor, Malaysia. noriaha@mint.gov.my
authors.forename: M A
authors.initials: MA
authors.lastname: Noriah
mesh_terms: D001822:Body Burden; D002568:Certification / Q000592:standards*; D006801:Humans; D038622:Internationality; D008296:Malaysia; D016273:Occupational Exposure / Q000032:analysis* / Q000517:prevention & control; D011786:Quality Control; D011834:Radiation Monitoring / Q000592:standards*; D011835:Radiation Protection / Q000592:standards*; D012062:Relative Biological Effectiveness; D015203:Reproducibility of Results; D018570:Risk Assessment / Q000592:standards*; D012680:Sensitivity and Specificity