Satisfaction Rx: run hospital like an ED.
Since many "ED" problems are truly hospitalwide problems, running your hospital like it is one big department can open up the possibility of cooperative strategies to improve service and boost patient satisfaction. Interdepartmental "bed huddles" can help address small patient flow problems before they become large ones. Seeking such "quick wins" is an approach that your staff will easily relate to. Look to your staff for innovative ideas, such as opening up the fast track for preadmission testing, which can help improve flow across the hospital.
D004059:Diffusion of Innovation; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration* / Q000706:statistics & numerical data; D015274:Interdepartmental Relations; D009936:Organizational Innovation; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States