Nonverbal communication in veterinary practice.
Treating nonverbal communication with the thoughtfulness and observation with which we approach any other clinical problem can produce a set of skills that can be applied in every encounter. Skill development begins first with enhancing one's observations of nonverbal behavior and then diagnosing whether or not the client is feeling safe. Using one or more of the nonverbal skills when clients are feeling not-safe creates more satisfaction for the client and veterinarian and motivates clients to become full partners in their animal's care.
Carson
Cecile A
CA
University of Rochester Medical Center, Honeoye, NY 14471, USA. ccarson4@aol.com
D000818:Animals; D003144:Communication Barriers; D006801:Humans; D007398:Interpersonal Relations; D009633:Nonverbal Communication; D018634:Veterinarians / Q000523:psychology*; D014730:Veterinary Medicine / Q000592:standards*