Client-veterinarian communication: skills for client centered dialogue and shared decision making.
This article reviews three decision-making models for veterinary-client and physician-patient interactions and proposes adaptation of the 4E communication model from human medicine for application in veterinary-client interactions. These models incorporate specific communication skills for achieving the four components fo a client interview: engagement, empathy, education, and enlistment.
Cornell
Karen K
KK
Department of Small Animal Medicine and Surgery, College of Veterinary Medicine, University of Georgia, Athens, GA 30602-7390, USA. kcornell@vet.uga.edu
Kopcha
Michelle
M
D000818:Animals; D003142:Communication; D003657:Decision Making; D006801:Humans; D007398:Interpersonal Relations; D010353:Patient Education as Topic; D010358:Patient Participation; D018634:Veterinarians / Q000523:psychology*; D014730:Veterinary Medicine / Q000379:methods* / Q000592:standards*