Relationships among burnout, job involvement, and organizational citizenship behavior.
R. Cropanzano, D. E. Rupp, and Z. S. Byrne (2003) found that emotional exhaustion (i.e., 1 dimension of burnout) negatively affects organizational citizenship behavior (OCB). The authors extended this research by investigating relationships among 3 dimensions of burnout (emotional exhaustion, depersonalization, and diminished personal accomplishment) and OCB. They also affirmed the mediating effect of job involvement on these relationships. Data were collected from 296 paired samples of service employees and their supervisors from 12 hotels and restaurants in Taiwan. Findings demonstrated that emotional exhaustion and diminished personal accomplishment were related negatively to OCB, whereas depersonalization had no independent effect on OCB. Job involvement mediated the relationships among emotional exhaustion, diminished personal accomplishment, and OCB.
Chiu
Su-Fen
SF
Department of Business Administration National Taiwan University of Science and Technology, Taiwan, Taipei. chiu@ba.ntust.edu.tw
Tsai
Miao-Ching
MC
D000328:Adult; D000339:Affect; D002055:Burnout, Professional / Q000523:psychology*; D005260:Female; D006801:Humans; D007398:Interpersonal Relations; D007588:Job Satisfaction; D008297:Male; D005222:Mental Fatigue / Q000523:psychology; D015279:Organizational Culture; D012919:Social Behavior; D011795:Surveys and Questionnaires; D017132:Workplace / Q000523:psychology*